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Separate Tickets: BA and AS issue with delayed flight

Separate Tickets: BA and AS issue with delayed flight

Old May 30, 16, 10:48 pm
  #1  
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Separate Tickets: BA and AS issue with delayed flight

Here is a scenario that happened to me today on my way back from Amsterdam.

I had booked AMS-LHR-LAX with BA on one ticket and LAX-SEA on a separate ticket with AS.

My flight out of AMS was delayed that made me miss my LHR-LAX flight. They were able to book me on a later LHR-LAX flight but it made me miss my AS LAX-SEA flight.

I suggested that BA rebook me LHR-SEA direct to avoid having to deal with the missed AS flight (booked on a different ticket).

The first agent I spoke with said that BA and AS are not partners (incorrect) and that my final destination according to the ticket I had booked was LAX (which is technically true) so he couldn't switch my ticket to LHR-SEA.

I tried another agent and she started by saying the same thing. I told her, however, I had a separate ticket booked on AS and reminded her that BA & AS are partners.

She was able to work some magic and get me booked on the LHR-SEA flight. I was able to cancel my LAX-SEA ticket (and get a refund for it).

Clearly she was doing me a favor and I was very thankful, but here is my question.

Do AS and BA have an agreement that if you have separate bookings, they will still see it as one trip? I know oneworld has this (see this article http://viewfromthewing.boardingarea....ghts-go-wrong/ but do AS and BA (or other AS partners) have a similar agreement?
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Old May 30, 16, 10:51 pm
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AS and BA do not have an agreement for separate tickets. You got *very* lucky. Now go buy a lottery ticket
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Old May 30, 16, 11:14 pm
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Originally Posted by beckoa View Post
AS and BA do not have an agreement for separate tickets. You got *very* lucky. Now go buy a lottery ticket
Interesting! But she was able to make the change; so clearly there is some discretion for BA staff.

For all the issues I had with BA today; I guess this agent redeemed the company for me!
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Old May 30, 16, 11:18 pm
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They may have wanted to avoid EU 261 compensation issues.

What class ticket did you have that allowed a refund? Seems you might have been able to change it for free, too.
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Old May 30, 16, 11:45 pm
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Originally Posted by Doc Savage View Post
They may have wanted to avoid EU 261 compensation issues.

What class ticket did you have that allowed a refund? Seems you might have been able to change it for free, too.
It was class "I" -- the cheap business ticket I believe. I'm not sure it allowed a refund actually.
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Old May 31, 16, 1:09 am
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Originally Posted by beckoa View Post
AS and BA do not have an agreement for separate tickets. You got *very* lucky. Now go buy a lottery ticket
I don't believe the OP was merely lucky. BA have done this for me twice in similar situations. The airport personnel have a great deal of discretion to make these changes and avoid having to pay under EC regulation 261/2004.
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Old May 31, 16, 1:27 am
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Oneworld requires that the carriers accommodate customers in this situation IF you are connecting between oneworld carriers.

It's possible that AS being a partner was enough to confuse the agent into doing this (had the LAX-SEA flight been AA, the agent would have been required to do this). After all, it is not like BA to bend a rule.
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