Automatic Upgrades Still Broken
#46
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold100k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,475
Interesting side note that does not mean anything, but in the boarding line for SEA DFW and the return DFW SEA the men in front of me each had Delta diamond tags hanging off their bags (backpack and rollers), they settled up in F, as I made my way back to exit row. The FA indicated there was one more 75k in the back on the DFW SEA leg, I hope there was actually two others since I was third on the list. I was able to move from 16B to 17C while on the rental car shuttle, but only because I was checking for open seats often. I got lucky in that who ever was in 17C either got upgraded or cancelled out.
#47
Join Date: Jan 2001
Posts: 2,838
Interesting side note that does not mean anything, but in the boarding line for SEA DFW and the return DFW SEA the men in front of me each had Delta diamond tags hanging off their bags (backpack and rollers), they settled up in F, as I made my way back to exit row. The FA indicated there was one more 75k in the back on the DFW SEA leg, I hope there was actually two others since I was third on the list. I was able to move from 16B to 17C while on the rental car shuttle, but only because I was checking for open seats often. I got lucky in that who ever was in 17C either got upgraded or cancelled out.
#48
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
Interesting side note that does not mean anything, but in the boarding line for SEA DFW and the return DFW SEA the men in front of me each had Delta diamond tags hanging off their bags (backpack and rollers), they settled up in F, as I made my way back to exit row. The FA indicated there was one more 75k in the back on the DFW SEA leg, I hope there was actually two others since I was third on the list. I was able to move from 16B to 17C while on the rental car shuttle, but only because I was checking for open seats often. I got lucky in that who ever was in 17C either got upgraded or cancelled out.
#49
Join Date: Jan 2015
Location: Seattle
Posts: 85
Yikes...how did you end up in 16B originally? I can't remember a time when I booked a flight that didn't have plenty of window/aisle seats in bulkhead or exit row....there always seems to be plenty of good seats to pick from when I initially book since it's only open to elites (even when I book "late" which for me is about a month out).
This is also the flight where they often split boarding between first class and status members. Once status is on board, the plane is 3/4 full no chance for overhead space...
#50
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
#52
Suspended
Join Date: Mar 2014
Posts: 1,684
Remember about a year ago when they told us we HAD to call in and reconfirm all our reservations? And all that did was set us back (way back) on the upgrade list because they "didn't have the mechanism to place everyone back where they were, it was at the time we reconfirmed".
And now this?
There HAS to be some integrity to the upgrade system or it is worthless.
And now this?
There HAS to be some integrity to the upgrade system or it is worthless.
Of course, we'd have people bringing it up at the MVP Gold lunches, but they're gone now.
#54
Original Poster
Join Date: Apr 2014
Posts: 16
CS response
After multiple emails this is the response that I received:
"
I had your past two reservations reviewed by Tech Support Analyst to determine if there were any abnormalities. We were able to determine that each reservation encountered a known "bug" we have with the upgrade process. This bug has the highest priority to resolve and we are working very closely with our Reservation System, Sabre, however we do not have a timeline for it to be resolved. Like with most bugs, much research and testing is required to determine how to make sure we can successfully have a resolution to stop the bug from occurring in the future. "
"
I had your past two reservations reviewed by Tech Support Analyst to determine if there were any abnormalities. We were able to determine that each reservation encountered a known "bug" we have with the upgrade process. This bug has the highest priority to resolve and we are working very closely with our Reservation System, Sabre, however we do not have a timeline for it to be resolved. Like with most bugs, much research and testing is required to determine how to make sure we can successfully have a resolution to stop the bug from occurring in the future. "
#55
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
After multiple emails this is the response that I received:
"
I had your past two reservations reviewed by Tech Support Analyst to determine if there were any abnormalities. We were able to determine that each reservation encountered a known "bug" we have with the upgrade process. This bug has the highest priority to resolve and we are working very closely with our Reservation System, Sabre, however we do not have a timeline for it to be resolved. Like with most bugs, much research and testing is required to determine how to make sure we can successfully have a resolution to stop the bug from occurring in the future. "
"
I had your past two reservations reviewed by Tech Support Analyst to determine if there were any abnormalities. We were able to determine that each reservation encountered a known "bug" we have with the upgrade process. This bug has the highest priority to resolve and we are working very closely with our Reservation System, Sabre, however we do not have a timeline for it to be resolved. Like with most bugs, much research and testing is required to determine how to make sure we can successfully have a resolution to stop the bug from occurring in the future. "
#57
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
So who is getting upgraded?? I got more upgrades last year as an MVP than I am this year as a Gold. This sucks rocks. Even if they can't help it, it still sucks. I feel like I wasted my time and money going for Gold. I feel REALLY badly for you 75ks!
#58
Join Date: Feb 2005
Location: JNU
Programs: HH D, AS MM/MVPG for life/AL, Awesome Wipes VIP Club, NEXUS, Hertz 5-Star Gold
Posts: 2,893
Now having made that point, I'm sure it will start.
It's easy to say, but have heart. AS knows there's a problem and I trust it will be fixed soon. And you'll get the benefits you earned.
#59
Join Date: Feb 2013
Location: PDX
Programs: AS MVPG75K
Posts: 76
After multiple emails this is the response that I received:
"
I had your past two reservations reviewed by Tech Support Analyst to determine if there were any abnormalities. We were able to determine that each reservation encountered a known "bug" we have with the upgrade process. This bug has the highest priority to resolve and we are working very closely with our Reservation System, Sabre, however we do not have a timeline for it to be resolved. Like with most bugs, much research and testing is required to determine how to make sure we can successfully have a resolution to stop the bug from occurring in the future. "
"
I had your past two reservations reviewed by Tech Support Analyst to determine if there were any abnormalities. We were able to determine that each reservation encountered a known "bug" we have with the upgrade process. This bug has the highest priority to resolve and we are working very closely with our Reservation System, Sabre, however we do not have a timeline for it to be resolved. Like with most bugs, much research and testing is required to determine how to make sure we can successfully have a resolution to stop the bug from occurring in the future. "
#60
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,724
This is not okay. If there is a known bug, until it is fixed Revenue Management should stop releasing U space at T-24 and GAs should process all upgrades at the gate to maintain the integrity of the waitlist. It's the appearance that Alaska doesn't really care that their upgrade process is screwed up that is truly frustrating.