Automatic Upgrades Still Broken
Jun 8, 2015, 12:40 pm
#256
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,738
Jun 8, 2015, 1:34 pm
#257
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold100k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,475
count me in as happy with a fix being reported, missing legitimate upgrades because of not being able to access the information and then call in first (due to work) was not making me a happy camper.
Jun 8, 2015, 6:06 pm
#259
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,229
I don't know whether the glitch was fixed or not, but my husband and I (both Gold) accomplished the impossible today - we got upgraded from EWR to SEA!! Newark!! On the outbound in coach, I sat next to a 75K who said she flew 120,000 miles last year on AS, many, many times between EWR and SEA (she lives in Seattle and her company's HQ is in NJ), and she said she was upgraded ONCE as a 75 K on that route. That outbound had over 50 on the waitlist.
For the return this morning, it showed 1 F available (no U) at 72 hours, we were #1 and #2 (that's astonishing in itself), we went to bed in coach last night and woke up in F...but the strangest thing, and this has never happened to us before...we got an e-mail saying "Congratulations, you've been upgraded..." don't recall ever getting that before.
For the return this morning, it showed 1 F available (no U) at 72 hours, we were #1 and #2 (that's astonishing in itself), we went to bed in coach last night and woke up in F...but the strangest thing, and this has never happened to us before...we got an e-mail saying "Congratulations, you've been upgraded..." don't recall ever getting that before.
Jun 8, 2015, 6:17 pm
#260
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,656
very inconsistent, but does happen occasionally.
Jun 10, 2015, 8:10 pm
#261
Join Date: Aug 2009
Location: All over
Programs: MR, HH, DL, ALK
Posts: 136
fixed? perhaps or perhaps not
If you go back far enough in this thread, Missy has addressed this several times...basically this is a software issue is that is out of Alaska's direct control and not seen as a "high priority fix" with those responsible for fixing it since they are not actually AS employees. Honestly, this is a problem that likely won't be fixed anytime soon so we just need to live with it for now and if you learn how to play the upgrade game, you might actually get more upgrades in the long run.
Any IT vendor worth its salt is at the behest of customers and especially customers with clout. Alaska has that clout and there is no reason that this upgrade pestilence should continue.
Whether or not the H (gold upgrade ticket class) issue has been fixed remains to be seen.
Jun 10, 2015, 9:54 pm
#262
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,195
I've been following Missy's replies.
Any IT vendor worth its salt is at the behest of customers and especially customers with clout. Alaska has that clout and there is no reason that this upgrade pestilence should continue.
Whether or not the H (gold upgrade ticket class) issue has been fixed remains to be seen.
Any IT vendor worth its salt is at the behest of customers and especially customers with clout. Alaska has that clout and there is no reason that this upgrade pestilence should continue.
Whether or not the H (gold upgrade ticket class) issue has been fixed remains to be seen.
As to the H+ part has been fixed, maybe someone will chime in.
Jun 10, 2015, 10:20 pm
#263
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
I've been following Missy's replies.
Any IT vendor worth its salt is at the behest of customers and especially customers with clout. Alaska has that clout and there is no reason that this upgrade pestilence should continue.
Whether or not the H (gold upgrade ticket class) issue has been fixed remains to be seen.
Any IT vendor worth its salt is at the behest of customers and especially customers with clout. Alaska has that clout and there is no reason that this upgrade pestilence should continue.
Whether or not the H (gold upgrade ticket class) issue has been fixed remains to be seen.
I heard last week that a fix was expected, but I haven't received confirmation that its all clear.
Jun 10, 2015, 10:46 pm
#264
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
How are these handled?
For those of you who still prefer to hand an Expression of Thanks certificate directly to the employee who provided great service, you can still download a pdf version.
Jun 11, 2015, 8:24 am
#265
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,329
Jun 11, 2015, 10:10 am
#266
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Oh sorry...I misinterpreted the question.
Previously they were sent to a central location for tallying/recording (for the pin/drawing) and then came back through your supervisor with a form letter signed by the CEO and the appropriate level of pin.
Now I believe the are just handled by the immediate supervisor. I'll have to double check with the person who used to run the program.
Previously they were sent to a central location for tallying/recording (for the pin/drawing) and then came back through your supervisor with a form letter signed by the CEO and the appropriate level of pin.
Now I believe the are just handled by the immediate supervisor. I'll have to double check with the person who used to run the program.
Jun 11, 2015, 4:10 pm
#268
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
I had an EF alert set a few weeks ago when I was booked on a B fare and didn't get upgraded at booking. A Seattle agent answered the gold line and said the IT folks knew about the problem and were "working on a fix."
She gave me 2,500 miles as an apology and upgraded me. ^
She gave me 2,500 miles as an apology and upgraded me. ^
Jun 11, 2015, 6:31 pm
#269
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,738
It is important to note that this problem was (or was supposed to be) fixed by Sabre IT professionals, not AS IT professionals which explains the delay in getting it fixed.....the moral of the story being the fact that AS could have hired 1,000 IT professionals but it wouldn't have fixed this problem since it could not be fixed "in house" so to speak.
Jun 11, 2015, 7:31 pm
#270
Join Date: Aug 2013
Location: DCA
Posts: 77
Received Gold status through match from AA Platinum. Have a trip to SEA from DCA in a few weeks, just received an email this morning to say I was upgraded on my way out there. First time flying on AS too. Good luck so far...