Cannot book CX Awards!!! (fixed 3/26/2012)
Feb 25, 2012, 1:00 pm
#1
Original Poster
Join Date: Jun 2002
Location: SEATTLE, WA USA
Programs: UAL, AA, AS, CX
Posts: 1,973
Cannot book CX Awards!!! (fixed 3/26/2012)
Found lotsa CX ff mile space on ExpertFlyer called AA, their computer systems have been down for OVER A WEEK! CX changed their res system which now is not working with AAs AND called Alaska with the same issue. Awwww shucks.
AS at least said they had a work around until 3p Friday but that has since been stopped. AA said nothing of a work around.
So currentl cannot book any award space.
AS at least said they had a work around until 3p Friday but that has since been stopped. AA said nothing of a work around.
So currentl cannot book any award space.
Feb 25, 2012, 3:45 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
It's been discussed here for a week.
http://www.flyertalk.com/forum/alask...t-numbers.html
AA has resumed limited CX award ticketing.
http://www.flyertalk.com/forum/ameri...em-down-5.html
'CX" is an excellent search string: unique and productive.
http://www.flyertalk.com/forum/alask...t-numbers.html
AA has resumed limited CX award ticketing.
http://www.flyertalk.com/forum/ameri...em-down-5.html
'CX" is an excellent search string: unique and productive.
Feb 29, 2012, 2:20 pm
#4
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
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So CX is 'back online'?
Originally Posted by Tall Travel Dude
The issue is fixed. I made changes (finally) to my CX award trip yesterday.
Feb 29, 2012, 6:16 pm
#5
Join Date: Feb 2010
Programs: FSPP, Impresario, Prive, Virtuoso
Posts: 697
Feb 29, 2012, 7:09 pm
#7
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
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They've always been by phone
Mar 1, 2012, 8:33 am
#9
Join Date: Nov 2010
Posts: 106
Not only was I able to make changes, but when I went on the CX site to get seat assignments on my HKG>DPS>HKG leg, it let me choose seats in the first class cabin (2A/2K)! These sectors are business class only even though the equipment is a 747 with first class configuration. Until yesterday, this cabin was blocked from seat assignments online. In past trips to DPS, I had to beg and conjole to get those seats - it was a pleasant surprise to select them online!
Mar 4, 2012, 9:18 am
#11
Join Date: Nov 2008
Location: New York City
Programs: UA 1K, CX Dia, Marriott Titanium, Hilton Dia
Posts: 385
Mar 4, 2012, 12:45 pm
#12
Join Date: Mar 2012
Location: Sammamish Washington (SEA)
Programs: DL DM (through 2014) million miler, AS MVPGold, HH Diamond
Posts: 66
Talked with an agent Saturday night.
They state the fix date came and went, so the updates internally are saying that they are close. I tried to get a more specific timeline but they could not since the emails no longer contain dates. I asked like 2 weeks close and the representative felt it could be any day.
Maybe the AS IT staff should call the AA IT staff and get the solution from them. I know that would be TOO simple but would be the optimal customer service, so too much to expect.
They state the fix date came and went, so the updates internally are saying that they are close. I tried to get a more specific timeline but they could not since the emails no longer contain dates. I asked like 2 weeks close and the representative felt it could be any day.
Maybe the AS IT staff should call the AA IT staff and get the solution from them. I know that would be TOO simple but would be the optimal customer service, so too much to expect.
Mar 9, 2012, 4:42 pm
#15
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578