BA Inventory Missing from Alaska Search
Nov 14, 2024 | 9:32 am
#1
Original Poster
Join Date: Jun 2019
Programs: AS MVPG100K / HIlton Diamond
Posts: 51
BA Inventory Missing from Alaska Search
Since yesterday I am seeing zero British Airways inventory when searching for flights on Alaska's site, app, and classic search. Reservation text line and twitter DM both just completely dismissive like they don't understand or care that it's a systematic problem.
Any way to get info through so this can get resolved? Trying to book at 330 days out to snag business class seats and my deadline fast approaching.
Cheers
Any way to get info through so this can get resolved? Trying to book at 330 days out to snag business class seats and my deadline fast approaching.
Cheers
Nov 14, 2024 | 10:50 am
#2
Join Date: Aug 2017
Posts: 1,704
Hmm you're correct, no longer seeing any (and I was till 1-2 days ago).
I think your best bet would be to get attention of some travel bloggers through tweets and such, who can create a story about it which will force Alaska to look into the issue.
I think your best bet would be to get attention of some travel bloggers through tweets and such, who can create a story about it which will force Alaska to look into the issue.
Nov 14, 2024 | 10:54 am
#3
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,863
Hah, I was just about to post about this... same thing.... I have one of the Chase BA 2fers so was planning to book 2 directly with BA and then 3 with either AA or AS miles. I can see the flights (and copious availability) on BA and AA but nothing was coming up on AS. Kind of interested in booking those 3 others on AS as they would get some EQMs under the new 2025 rules.
Nov 14, 2024 | 11:41 am
#4
Join Date: May 2013
Location: SEA
Programs: UA Premier Platinum, AS Atmos Platinum
Posts: 2,274
These constant, persistent IT bugs which plague the AS awards system is starting to make me re-think my earning patterns. I dont need to have miles in a system that you cant use or shows phantom inventory. I'm already starting to drift over to UA as their United Next product for domestic and Polaris for international is pretty nice.The UA clubs seem to be on par or better than Alaska's and are cheaper as well.
Nov 14, 2024 | 12:36 pm
#6
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 22,801
Something is happening with AS partners
https://www.flyertalk.com/forum/alas...rs-travel.html
and
https://www.flyertalk.com/forum/alas...l#post36643832
https://www.flyertalk.com/forum/alas...rs-travel.html
and
https://www.flyertalk.com/forum/alas...l#post36643832
Nov 14, 2024 | 1:58 pm
#7
Original Poster
Join Date: Jun 2019
Programs: AS MVPG100K / HIlton Diamond
Posts: 51
Yeah, it is pretty clearly an IT issue which I finally feel like I got someone on their social team to escalate/pass on after several tries.
I am just a bit panicked about the whole thing as I have been waiting to book my return flight from Europe at 330 days out to snag BA Business class, and have been seeing availability every day until yesterday, and I think tomorrow was my "go day" for booking.
I am just a bit panicked about the whole thing as I have been waiting to book my return flight from Europe at 330 days out to snag BA Business class, and have been seeing availability every day until yesterday, and I think tomorrow was my "go day" for booking.
Nov 14, 2024 | 3:22 pm
#8
Join Date: Jan 2011
Programs: Aeroplan, Alaska MVP Gold 100k, Etihad Gold, Marriott Platinum, SPG Gold
Posts: 10
I am experiencing the same issues for paid flights. I have been unable to find any flights I need inbound to CGK from NA or outbound CGK to Europe. I had to book one of the flights today so booked directly on QR. The AS site pricing O/W in Y is more expensive than R/T in J on other sites. Just hit 100k yesterday and it's a bit of a let down with 2025 EQM earning rates for next year booked outside of AS significantly reduced. I fly paid J but I am not prepared to pay $10,000 O/W to Asia.
Nov 14, 2024 | 3:36 pm
#10
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 22,801
Yeah, it is pretty clearly an IT issue which I finally feel like I got someone on their social team to escalate/pass on after several tries.
I am just a bit panicked about the whole thing as I have been waiting to book my return flight from Europe at 330 days out to snag BA Business class, and have been seeing availability every day until yesterday, and I think tomorrow was my "go day" for booking.
I am just a bit panicked about the whole thing as I have been waiting to book my return flight from Europe at 330 days out to snag BA Business class, and have been seeing availability every day until yesterday, and I think tomorrow was my "go day" for booking.
- deliberate AS policy to limit its liability (in $) to partners. Frequent flyer miles/awards will be settled cash between the airline accountancy systems
- agreements with BA & QF on award availability. Or QF & BA limiting awards for AS freq flyers.
- due to integrating HA
Nov 14, 2024 | 5:18 pm
#11
Join Date: May 2013
Programs: Alaska Airlines 100K MVP, Oneworld Emerald, Marriott Titanium
Posts: 212
Agreed. Lots of flights with miles on BA on Tuesday (11/13). Yesterday gone - doesnt matter what outbound city, date, etc, no BA flights. Every other OW partner flights available. On hold now with AS partner desk
Nov 14, 2024 | 5:34 pm
#13
Join Date: Nov 2024
Posts: 1
I also cant book or see any BA flights cash or redemption
Since yesterday I am seeing zero British Airways inventory when searching for flights on Alaska's site, app, and classic search. Reservation text line and twitter DM both just completely dismissive like they don't understand or care that it's a systematic problem.
Any way to get info through so this can get resolved? Trying to book at 330 days out to snag business class seats and my deadline fast approaching.
Cheers
Any way to get info through so this can get resolved? Trying to book at 330 days out to snag business class seats and my deadline fast approaching.
Cheers
Nov 14, 2024 | 6:13 pm
#14
Join Date: May 2013
Programs: Alaska Airlines 100K MVP, Oneworld Emerald, Marriott Titanium
Posts: 212
I was able to speak with a very helpful person at the Partner desk. She checked with several coworkers. There is no known issue with a policy change. She suspects that it is an IT glitch or British pulled the flights as they resolve an IT issue. She did report the error so alaska can inquire further.