AS Website / App Glitches
#1081
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines



Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, Hertz PC, Marriott Lifetime Plat, CO, 7H, BA, 8E
Posts: 44,209
Doesn't appear to be a glitch, but they've changed the flight change feature through the app. No longer can you select one flight of a multi flight itinerary to change. It now defaults to a full change and only presents the options you'd see searching the whole itinerary.
Bummer, no more changing an individual flight after the fact. That was a great feature. Guess for them it was a bug...
Bummer, no more changing an individual flight after the fact. That was a great feature. Guess for them it was a bug...
#1082




Join Date: Apr 2014
Posts: 116
Not sure if this is the correct thread to post this on, but it used to be that first class upgrade space would open at 3 hours before the flight if there were seats left, even if there were people on the upgrade list. In the past I know that people could check-in again and get the upgrade even if they weren't first on the list. Does anyone know if this is still happening or has it been fixed? When search I see many flights that takeoff within 3 hours that are showing upgrade space online and when I go to the flight there is a waitlist of people waiting and it still shows 2 first class seats available.
#1083




Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,959
Not sure if this is the correct thread to post this on, but it used to be that first class upgrade space would open at 3 hours before the flight if there were seats left, even if there were people on the upgrade list. In the past I know that people could check-in again and get the upgrade even if they weren't first on the list. Does anyone know if this is still happening or has it been fixed? When search I see many flights that takeoff within 3 hours that are showing upgrade space online and when I go to the flight there is a waitlist of people waiting and it still shows 2 first class seats available.
#1086



Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,863
All of my corporate issued tickets are fine when originally issued but if i do same day change it no longer recognizes my elite status, puts me in the back of bus and doesnt put me on the upgrade list. Is this a new benefit for corporate travelers 🤦♀️. Luckily just between pacNW and SoCal so i survived. But it is hilarious, no chocolate bar either😂. I am on with them (AS) now, approaching 40 min and they are baffled. I cannot be the only one, this is the fourth flight in a row where i did same day and this happened.
#1087




Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,959
#1088



Join Date: Mar 2025
Programs: Atmos™ Titanium / oneworld Emerald
Posts: 1,314
#1089




Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,959
Im just impressed they made their deadline. When they told me back in feb they would have it out by end of March I wasnt very confident Although they did have to cut some features to make the deadline.
#1090



Join Date: Mar 2025
Programs: Atmos™ Titanium / oneworld Emerald
Posts: 1,314
One thing I'd like to see is rendering all the content natively in the app rather than being redirected to a web page which requires re-validation of login credentials. Not a big deal but a slight annoyance.
Also under Upcoming trips, partner flights don't show the logo of the partner airline (AA, CX, DE, EI, etc.), but they do on the website. Again not a big deal, but visual consistency is pleasing to the eye.
Last edited by 1worldFlyer; Today at 11:09 am
#1091
FlyerTalk Evangelist




Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Plat
Posts: 24,294
Flight Status page is getting ahead of itself

< rant about the process follows, not particularly relevant to thread topic >
I know full well that AS is trying to sell F before giving it away to Atmos members with elite status
Im seeing $530 for the in-app upgrade (not a bargain, just the fare differential); we are currently 3 and 4 of 28; 1 and 2 have the same first three letters of surname so are presumably a couple
the assigned jet is a 16F 738, and the seat map hasnt changed (F16, PC7, Main 29) since ~T-120 save for one Main seat disappearing ~T-72 and one PC ~T-36
Congress isnt in session, so there wont be any last-minute gotta-be-at-the-Capitol govt travelers on either flight
AS4 seat map is F9 even if they cleared the first four on the list *and* all seven AS4 pax in F SDCd to AS2, there would *still* be five available seats for sale or gate upgrades
< /rant >

< rant about the process follows, not particularly relevant to thread topic >
I know full well that AS is trying to sell F before giving it away to Atmos members with elite status
Im seeing $530 for the in-app upgrade (not a bargain, just the fare differential); we are currently 3 and 4 of 28; 1 and 2 have the same first three letters of surname so are presumably a couple
the assigned jet is a 16F 738, and the seat map hasnt changed (F16, PC7, Main 29) since ~T-120 save for one Main seat disappearing ~T-72 and one PC ~T-36
Congress isnt in session, so there wont be any last-minute gotta-be-at-the-Capitol govt travelers on either flight
AS4 seat map is F9 even if they cleared the first four on the list *and* all seven AS4 pax in F SDCd to AS2, there would *still* be five available seats for sale or gate upgrades
< /rant >
Last edited by jrl767; Today at 11:12 am
#1092




Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,959
Yeah, functionality looks to be identical to the previous AS app. I guess that means some additional new features are in the works which we can now look forward to...
One thing I'd like to see is rendering all the content natively in the app rather than being redirected to a web page which requires re-validation of login credentials. Not a big deal but a slight annoyance.
One thing I'd like to see is rendering all the content natively in the app rather than being redirected to a web page which requires re-validation of login credentials. Not a big deal but a slight annoyance.
#1093




Join Date: May 2005
Programs: UA MM, AS Titanium, Marriott Titanium
Posts: 2,216
#1094

Join Date: Aug 2022
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 201




