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Southwest Airtran Integration - Master Thread

Old Jan 21, 2014, 5:31 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rsteinmetz70112
As Airtran integration with Southwest accelerates toward completion by the end of 2014 It was suggested that a Sticky Thread be initiated to combine all of the information available. This is that thread. The information here is believed accurate but may change at any time.

Please post any corrections or other information you may have.

A+ Rewards Rapid Rewards Integration.

Southwest has stated the Rapid Rewards will be the Frequent Flyer Program for the combined airline. How that will be accomplished has not been announced.

Southwest has apparently begun informing new and renewed Airtran A+ Rewards Elite Members that the programs will be merged at the end of 2014 and that their Status as A_list on Southwest will be extended through 2015. UPDATE: 3/5/2014

A+ Reward Rapid Rewards Conversion

Southwest have created a conversion program that allows A+ Rewards Credits to be transferred to Rapid Rewards Credits and allows allows Rapid Rewards points, credits or Standard Awards to be transfered to A+ Rewards Credits.
  • 1 A+ Credit transfers to 1 Rapid Rewards Credit
  • 1 Rapid Rewards Credit transfers to 1 A+ Credit.
  • 1200 Rapid Rewards Points transfer to 1 A+ Credit
  • 16 Rapid Rewards Credits create 1 Standard Award (2 flights)
  • 1 Rapid Rewards Flight transfers to 8 A+ Credits.
Use of Vouchers and Credits on Southwest and Airtran

At present Southwest Vouchers and Credits can only be used on Southwest.com for flights booked on Southwest. Airtan Vouchers and Credits can only be used on Airtran.

However some people have reported that Airtran will sometimes convert free upgrades or flight vouchers to A+ Credits which can be transferred to Southwest. As more and more flights are transitioned to Southwest opportunities to use Airtran Vouchers will decrease.

UPDATE 3/5/2014: This seems to becoming more of a policy, Airtran recently readliy agreed to convert a voucher I had been issued to 16 A+ Credits. Incidently this reset the expiation date.

UPDATE 3/5/2014: I have been advised that Airtran Customer Service may sometimes, if asked nicely, be convinced to convert Airtran Dollar value vouchers to Southwest dollar value vouchers.

[UPDATE 8/6/2014:[/B] Recent reports indicate that Airtran will convert Vouchers but the process takes between 7 and 30 days. The voucher is unavailable for use during that time. I don't know if any Airtran Vouchers have expiration dates beyond November 1, but as far as I know there has been no announcement of how those may be handled.

The Southwest Airtran 2 Step.

Because new Rapid Rewards Standard Awards expire one year after creation it is possible to extend Standard Awards indefinitely by transferring 16 A+ Credits to Rapid Rewards creating a new Standard Award. If that Award nears expiration then transferring the Standard Award to A+ Credits and Back with create an New Standard Award with a new expiration date.

This process takes 16 A+ Credits and will probably be discontinued sometime in the future.

Status Match between A+ Rewards and Rapid Rewards.

Southwest will generally match status between A+ Rewards and Rapid Rewards. All that is necessary is to establish an account in both Airtran and Southwest then call Customer Service with the account information. Airtran A+ Elite will be given A-List status on Southwest. Rapid Rewards A-List and A-List preferred with be give Airtran A+ Elite Status. As far as we can tell there is no automatic upgrade so if your status match is expiring. It is necessary for you to contact the appropriate airline and let them know it needs to be renewed.

While we have email confirmation of the policy and many people have reported success we also have a few reports of people being denied. If you are denied politely hang up and call back later or send and email. I recommend calling the Airtran Elite number, rather than Southwest or the regular Airtran number.

UPDATE! 7/22/14 Today a member has reported in the Southwest Forum that the Airtran Elite Desk is no longer doing Status matches.

Upgrade to Airtran Biz

I have had been advised that passengers traveling on tickets issued by Southwest who are A-List and Elite are eligible for complementary upgrades to business class on Flights operated by Airtran if space is available. These upgrades are only available 40 minutes before departure at the gate. While this has worked for me several time recently my wife was denied an upgrade. One Customer Service Agent at Southwest confirmed she was eligible another denied it. Another time the Southwest Gate Agent could not figure out how to change the seat assignment.

Southwest is not apparently not giving upgrades without a fight. I have experienced problems at least 3 times and received a report from another forum member of several denials.


UPDATE 3/5/2014: Recently I have been advised by several people at Southwest and Airtran that Southwest is not giving Biz upgrades to A-list passengers traveling on Southwest issued tickets. One Airtran Elite Customer Service Agent acknowledged that they had originally been told upgrades were to be given. The current story is that the original information was in error and there are "Technical Issues" with changing a Ticket issued by Southwest.

Seat Assignments on Airtran Flights Purchased Through Southwest

Recently Southwest added the capability for passengers purchasing seats on Airtran flights Purchased at Southwest.com to select seats. This new change was as far as we can tell completely unannounced it simply appeared one day. There have been reports of some problems with it, specifically that at least sometime passengers purchasing Priority Seating are not boarded in Zone 1 as advertized.

Biz Class Snacks Discontinued.

Starting Jan. 18 the business class snacks have been discontinued. The new snacks are the SWA Select-a-Snack Boxes. Consisting if Oreos, Ritz Cheese Bits and Lorna Doone shortbread cookies. Snacks will rotate every few months. This will be for all flights. Reported by CitrusFA

Drink Coupons Interchangeable UPDATED: 3/5/2014

Although never announced back in September of 2013 Southwest and Airtran began accepting each others Free Drink Coupons, according to Airtran Elite Customer Service.

Everyday is a New Day

One thing that is apparent through this process is that not everyone gets all of the memos. People are seeing glitches all the time especially when Southwest and Airtran systems need to interface. New changes are constantly surfacing.

Please Help Keep Everyone Informed

Southwest has not been actively in informing people of changes. Sometimes things just happen so we need everyone's help in keeping all of us informed.
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Southwest Airtran Integration - Master Thread

 
Old Feb 9, 2014, 1:02 pm
  #16  
 
Join Date: Aug 2008
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I booked a flt from mdw-atl on an, not knowing about this being an AirTran flight. I figured it out pretty quickly and was happy to snag two exit row seats. I am not clear what to expect at mdw. Do I check in at wn or AirTran. Do I pay a luggage fee or not? Thanks.
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Old Feb 12, 2014, 2:21 pm
  #17  
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If booked on Southwest.com no baggage fee.

I have not been to MDW recently, but at most airports (if not all) the check-in is now combined.
rsteinmetz70112 is offline  
Old Mar 3, 2014, 8:45 am
  #18  
 
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If I book a AirTran business class flight, and it has a segment on Southwest, do I get business select treatment on southwest?(A1-15 Boarding, and free drink)
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Old Mar 3, 2014, 8:57 am
  #19  
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Originally Posted by daw4888
If I book a AirTran business class flight, and it has a segment on Southwest, do I get business select treatment on southwest?(A1-15 Boarding, and free drink)
Based on my experience Yes.

But you can never tell for sure until you get your boarding pass
rsteinmetz70112 is offline  
Old Mar 3, 2014, 6:55 pm
  #20  
 
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So if I am currently A+ Elite and have status until Aug 2014(It renews my next round trip) I simply need to call Southwest and explain the situation? I cannot find any details on this.

If anyone knows thank you.
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Old Mar 4, 2014, 10:13 am
  #21  
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Originally Posted by dinanm3atl
So if I am currently A+ Elite and have status until Aug 2014(It renews my next round trip) I simply need to call Southwest and explain the situation? I cannot find any details on this.

If anyone knows thank you.
Are you asking about upgrading your Rapid Rewards account to A-List?

Call the Airtran Elite phone line, they can upgrade you to Rapid Rewards A-List. It only takes a few minutes for them to hook you up. Of course you need to have your Rapid Rewards account number when you call. You can also send a email to Airtran.

Another poster recently renewed their Elite status and received an email that said he would get A-List status through 2015 after A+ Rewards was replaced by Rapid Rewards.
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Old Mar 4, 2014, 2:14 pm
  #22  
 
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Originally Posted by rsteinmetz70112
Are you asking about upgrading your Rapid Rewards account to A-List?

Call the Airtran Elite phone line, they can upgrade you to Rapid Rewards A-List. It only takes a few minutes for them to hook you up. Of course you need to have your Rapid Rewards account number when you call. You can also send a email to Airtran.

Another poster recently renewed their Elite status and received an email that said he would get A-List status through 2015 after A+ Rewards was replaced by Rapid Rewards.

Thank you!
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Old Mar 5, 2014, 12:12 am
  #23  
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Originally Posted by dinanm3atl
Thank you!
Good Luck!

Please consider posting you results so we can all benefit.
rsteinmetz70112 is offline  
Old Mar 7, 2014, 12:29 am
  #24  
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I updated a number of items in the Wiki.
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Old Apr 23, 2014, 5:31 pm
  #25  
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Now that Southwest has announced the termination of the A+ Rewards program on November2, that have also published a new FAQ which describes a lot of the details previously unknown.
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Old May 7, 2014, 9:46 am
  #26  
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A couple of loose ends about transition have surfaced.

Will points awarded for Airtran credits be TQP or CPQP?

What happens credit balances in Airtran A+ Rewards accounts?
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Old May 17, 2014, 7:26 am
  #27  
 
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A new message appears on FL booking engine today, when searching for FL flights scheduled to operate 11/02/2014 and beyond.

AirTran flights taking place on or after 11/2/14 must be booked at southwest.com,
where you can benefit from:

Two free checked bags*
No change fees**
Low fares on over 3,000 daily flights, and much more!
Be sure to log into your Rapid Rewards account when you get to southwest.com so you can earn Rapid Rewards Points for your travel.
The end is near.
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Old May 19, 2014, 1:08 pm
  #28  
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Originally Posted by rsteinmetz70112
A couple of loose ends about transition have surfaced.

Will points awarded for Airtran credits be TQP or CPQP?
I emailed Southwest and the answer is the points converted from Airtran credits will not count towards A-List nor Companion pass.

The good news is that flights on Airtran will count.

What happens credit balances in Airtran A+ Rewards accounts?
I still don't know about this, but I suspect that will simply become Southwest Points, the same as other Chase points
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Old May 20, 2014, 12:17 pm
  #29  
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The End of Elite Upgrades?

With the end of the A+ Rewards Program and with all flights after November 2 being booked on Southwest, I think we will see the end if Elite upgrades.

I'm not aware of any statement to that effect but just the same.
rsteinmetz70112 is offline  
Old Jun 25, 2014, 7:11 pm
  #30  
 
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I just booked a flight from SJC-LAS-ATL on Airtran via our corporate travel site. The SJC-LAS leg is operated by WN. I have never flown on Airtran but I do have a Rapid Rewards account.

Two questions:

1. Do I have to registered for an A+ account to get the credits for the two legs?
2. Is there a way to get Rapid Rewards points?
naumank is offline  

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