No change fee and baggage fee
#1
Original Poster
Join Date: Mar 2013
Posts: 1
No change fee and baggage fee
My apologies if this has already been discussed but I did not stumble on a discussion about this with my quick search.
AirTran flights booked @ the southwest web site seem to inherit the two bags free and the no charge for flight change rules of parent southwest. I stumbled on this when a friend booked his AirTran flight at southwest.com and he received vouchers for checked bags to use on his AirTran flight.
I called a AirTran customer service rep to inquire because I had booked a AirTran flight that I had to change and I paid the $75 change penalty. She informed me that had I booked it @ southwest I would not have incurred that fee but because it was directly booked at Airtran.com I did have to pay it and there was nothing she could do..
YMMV…
AirTran flights booked @ the southwest web site seem to inherit the two bags free and the no charge for flight change rules of parent southwest. I stumbled on this when a friend booked his AirTran flight at southwest.com and he received vouchers for checked bags to use on his AirTran flight.
I called a AirTran customer service rep to inquire because I had booked a AirTran flight that I had to change and I paid the $75 change penalty. She informed me that had I booked it @ southwest I would not have incurred that fee but because it was directly booked at Airtran.com I did have to pay it and there was nothing she could do..
YMMV…
#2
Join Date: Feb 2005
Posts: 73
Can anyone confirm that no baggage fees are charged to guests who are booked using points on southwest systems ?
#3
Join Date: Aug 2005
Posts: 375
Anyone booked on AirTran through Southwest booking channels will have 2 free bags.
#4
Join Date: Sep 2009
Location: Maryland
Programs: Marriott Platinum, SPG Gold, DL Silver
Posts: 514
Thank you so much for this information!
I made a mistake and booked my husband yesterday on Airtran - kicking myself as the flight is bookable on SW website, so it would have given him checked bags free and no change fees. At least next time I will check there first!
Live and learn....
I made a mistake and booked my husband yesterday on Airtran - kicking myself as the flight is bookable on SW website, so it would have given him checked bags free and no change fees. At least next time I will check there first!
Live and learn....
#5
Join Date: Aug 2005
Posts: 375
If you're AirTran Elite, it makes more sense to book directly with AirTran but for anyone else who won't miss an advanced seat assignment, the Southwest website is the way to go.
#6
Join Date: Jul 2013
Posts: 5,813
But if you book through Airtran you can select a seat at check-in. If you book on Southwest you will be given a more or less random seat.
However if you're at the airport you can usually get a seat assignment well before your flight.
#7
Join Date: Jan 2008
Posts: 3,638
Thank you so much for this information!
I made a mistake and booked my husband yesterday on Airtran - kicking myself as the flight is bookable on SW website, so it would have given him checked bags free and no change fees. At least next time I will check there first!
Live and learn....
I made a mistake and booked my husband yesterday on Airtran - kicking myself as the flight is bookable on SW website, so it would have given him checked bags free and no change fees. At least next time I will check there first!
Live and learn....
#8
Join Date: Aug 2005
Posts: 375
Even if you're Elite you will still have to pay a change fee (soon to be $150) if you change your flight.
But if you book through Airtran you can select a seat at check-in. If you book on Southwest you will be given a more or less random seat.
However if you're at the airport you can usually get a seat assignment well before your flight.
But if you book through Airtran you can select a seat at check-in. If you book on Southwest you will be given a more or less random seat.
However if you're at the airport you can usually get a seat assignment well before your flight.
#9
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
This integration is a mess with all the conflicting rules and fees. I've never seen a merger integration play out this way.
#10
Join Date: Jul 2013
Posts: 5,813
Automatic upgrades at time of booking for Y and B fares
Change and cancellation fees waived for Y, B, and M fares
Change and cancellation fees waived for Y, B, and M fares
Also all Business class tickets (A J or D) waive change fee (again I can't find that on the website so I hope it hasn't changed)
What that's worth will vary from person to person.
#11
Join Date: Sep 2010
Programs: Avis Preferred Plus
Posts: 622
It's ridiculous that the average customer gets a better deal on an Airtran flight on the WN website than booking directly on airtran. They should just make bags free for all or raise the prices on WN website an average of 15-20 bucks.
#12
Join Date: Jul 2013
Posts: 5,813
You can see other examples:
- No Southwest only flights are available through Airtran.com.
- All Airtran flights (except International) are available through Southwest.com.
- American Express point conversion terminated.
- Points.com terminated.
- Flights on other airlines eliminated.
- Matching Elite and A List status
#13
Join Date: Oct 2003
Location: PVD
Posts: 43
There are no baggage fees if your flight contains a WN segment. Does not matter on what website the flight was booked.