AirTran Ranked #2
Apr 12, 2010, 7:27 pm
#1
Original Poster
Join Date: Jun 2008
Location: MKE
Posts: 2,161
AirTran Ranked #2
AirTran ranked No. 2 in airline quality
By Tom Daykin of the Journal Sentinel
Posted: April 12, 2010 12:06 p.m. |(20) Comments
AirTran Airways, the second-busiest airline at Milwaukee's Mitchell International Airport, was ranked No. 2 in airline quality, according to the newly released Airline Quality Rating.
The annual survey, conducted by Wichita State University and Purdue University, ranks airlines based on performance measures from published data sources. The criteria include baggage handling, customer complaints, denied boardings and on-time arrivals.
Hawaiian Airlines was the top-ranked carrier, followed by AirTran, JetBlue, Northwest and Southwest, in the top five. Oak Creek-based Midwest Airlines was not included among the 18 airlines in the rankings.
By Tom Daykin of the Journal Sentinel
Posted: April 12, 2010 12:06 p.m. |(20) Comments
AirTran Airways, the second-busiest airline at Milwaukee's Mitchell International Airport, was ranked No. 2 in airline quality, according to the newly released Airline Quality Rating.
The annual survey, conducted by Wichita State University and Purdue University, ranks airlines based on performance measures from published data sources. The criteria include baggage handling, customer complaints, denied boardings and on-time arrivals.
Hawaiian Airlines was the top-ranked carrier, followed by AirTran, JetBlue, Northwest and Southwest, in the top five. Oak Creek-based Midwest Airlines was not included among the 18 airlines in the rankings.
Apr 12, 2010, 8:08 pm
#2
Join Date: Dec 2007
Posts: 2,412
Congrats to AirTran. I have had overwhelmingly positive experiences with them thus far.
They seem to care about the overall customer experience (that is, with the exception of 30" coach seat pitch on the 717s)
They seem to care about the overall customer experience (that is, with the exception of 30" coach seat pitch on the 717s)
Apr 13, 2010, 6:13 am
#3
Join Date: Oct 2005
Location: Milwaukee, WI
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