AirTran Ranked #2
AirTran ranked No. 2 in airline quality
By Tom Daykin of the Journal Sentinel
Posted: April 12, 2010 12:06 p.m. |(20) Comments
AirTran Airways, the second-busiest airline at Milwaukee's Mitchell International Airport, was ranked No. 2 in airline quality, according to the newly released Airline Quality Rating.
The annual survey, conducted by Wichita State University and Purdue University, ranks airlines based on performance measures from published data sources. The criteria include baggage handling, customer complaints, denied boardings and on-time arrivals.
Hawaiian Airlines was the top-ranked carrier, followed by AirTran, JetBlue, Northwest and Southwest, in the top five. Oak Creek-based Midwest Airlines was not included among the 18 airlines in the rankings.