Priority Pass fraudulent activity/unauthorized name change
May 16, 2020, 9:28 pm
#1
Original Poster
Join Date: Mar 2014
Posts: 335
Priority Pass fraudulent activity/unauthorized name change
Hi guys,
I noticed an unauthorized name change under my priority pass card.
Today when I logged into my pp account, the name was updated to someone I did not know at all.
I googled the name online and surprisingly found out that this person lives in the same city.
The phone number, email address on file, street address and even credit card on file are unchanged.
This must be a fraudulent guest who will try to use my card to get lounge access.
Additional info: My visa card on file had an fraudulent activity from Apple store 3 weeks ago and my bank contacted me & issued a new card for me.
I am not sure if this is related with that fraudulent activity. This priority pass is associated with my credit card program.
I already reported it to priority pass CS and currently waiting for their investigation.
Has anyone had the same problem before?
I'm wondering how it is even possible to change the name without any sort of verification.
I contacted pp customer service team and pp CS said it might be an error from my bank.
Update: After contacting my bank who administers my pp membership, they confirmed that somehow the name under my pp membership is incorrect and now they send updated personal info directly to priority pass team. It should be corrected within 24 hours.
I asked why this could happen and they said they could not provide more details. I am guessing this might be just a human error from my bank.
2nd Update after a week: Now my bank just sent me another follow up message and said there is nothing wrong with my bank/personal profile and the only party who can change the name is pp team.
What a joke and wasting of time! I am now contacting pp team again since they did not solve the issue yet.
I noticed an unauthorized name change under my priority pass card.
Today when I logged into my pp account, the name was updated to someone I did not know at all.
I googled the name online and surprisingly found out that this person lives in the same city.
The phone number, email address on file, street address and even credit card on file are unchanged.
This must be a fraudulent guest who will try to use my card to get lounge access.
Additional info: My visa card on file had an fraudulent activity from Apple store 3 weeks ago and my bank contacted me & issued a new card for me.
I am not sure if this is related with that fraudulent activity. This priority pass is associated with my credit card program.
I already reported it to priority pass CS and currently waiting for their investigation.
Has anyone had the same problem before?
I'm wondering how it is even possible to change the name without any sort of verification.
I contacted pp customer service team and pp CS said it might be an error from my bank.
Update: After contacting my bank who administers my pp membership, they confirmed that somehow the name under my pp membership is incorrect and now they send updated personal info directly to priority pass team. It should be corrected within 24 hours.
I asked why this could happen and they said they could not provide more details. I am guessing this might be just a human error from my bank.
2nd Update after a week: Now my bank just sent me another follow up message and said there is nothing wrong with my bank/personal profile and the only party who can change the name is pp team.
What a joke and wasting of time! I am now contacting pp team again since they did not solve the issue yet.
Last edited by jizen; May 24, 2020 at 6:05 pm
May 17, 2020, 10:16 am
#3
Original Poster
Join Date: Mar 2014
Posts: 335
Thanks for you advise! I change my password regularly and I enable multi-factor authentication for most of my accounts. I also turn on all notifications when it comes to credit card or travel-related transactions.
My bank said the only party who can change the name is their specialized team since my pp membership is administered by my bank.
However, they do not want to acknowledge that they made a mistake and sent someone else's info to pp team.
May 17, 2020, 10:51 am
#4
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
It's equally possible that the name was changed as part of the credit card hack, and as a matter of policy the bank is not going to discuss "how" it was done.
May 23, 2020, 4:51 am
#5
FlyerTalk Evangelist
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,076
Three incidents with similarity to OP's experience by myself, and two close friends. Three different banks involved. All three reluctantly admitted there had been a change of name for the account, in two cases also address and phone # The banks corrected the faulty details, but were 'unable' to disclose the reasons to the incidents. Perhaps 'unwilling' would be more appropriate?