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Cannot cancel booking reserved with 72-hour fare lock

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Old May 4, 2017, 1:49 pm
  #1  
Original Poster
 
Join Date: Mar 2015
Location: LAX/MXP
Programs: BAEC
Posts: 564
Cannot cancel booking reserved with 72-hour fare lock
Hi Air Berlin Forum!
I purchased yesterday a ticket from US to Germany with the 72-hour fare lock feature. It says i can cancel it within 72 hours just from the booking page, but I can't find any place online where to do so. I'm calling the Customer Center, but it's been a long wait so thought of seeking help from the much more responsive FT community

thanks!
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Old May 4, 2017, 2:21 pm
  #2  
330
 
Join Date: May 2016
Location: Flying between BER, ZRH, EZE, COR
Programs: LH SEN, UA 1K, A3*G, AR Platino, BA Gold
Posts: 113
The only option is to cancel the ticket via the Customer Care Center. Donīt write them an email, you must call them.
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Old May 4, 2017, 2:31 pm
  #3  
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Join Date: Mar 2015
Location: LAX/MXP
Programs: BAEC
Posts: 564
Originally Posted by 330
The only option is to cancel the ticket via the Customer Care Center. Donīt write them an email, you must call them.
sounds good, thank you. I did so and was able to cancel. Just annoying to wait 30 minutes on the phone for a service that was offered as available online.
all good, thanks!
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