Security Sweeps
Dec 11, 2013, 6:06 am
#3
Original Poster
Join Date: Jan 2013
Location: Da World (GOT usually)
Programs: Oneworld, Hilton, IHG
Posts: 409
The plane is what we were told.
Then they cancelled the flight.
As of now, they have rescheduled the flight for today.
AB crew left airport 2.5 hours after scheduled departure time.
Gate agents didn't notify us of anything until 3.5 hours post-scheduled departure.
Best part is they locked the lounge an hour early.
CUR-DUS 7409
Then they cancelled the flight.
As of now, they have rescheduled the flight for today.
AB crew left airport 2.5 hours after scheduled departure time.
Gate agents didn't notify us of anything until 3.5 hours post-scheduled departure.
Best part is they locked the lounge an hour early.
CUR-DUS 7409
Dec 22, 2013, 2:18 pm
#9
Join Date: Apr 2005
Posts: 799
I think both terrorism and drug trafficking are not unforeseen circumstances for airlines. To the contrary, preventing both is part of their core business, and an EU claim may make perfect sense (not that it is likely the airline will pay out).
Dec 23, 2013, 4:08 pm
#10
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
Preventing the two items you described is a function of law enforcement.
Dec 26, 2013, 10:47 am
#11
Join Date: Apr 2005
Posts: 799
It is not lack of control that counts in the EU regulations. Like bad weather and material breakdown, these situations are expected to occur once in a while, therefore are not reasons not to compensate the passenger. Agree with the logic or not, the regulations are very passenger centric - and the airlines do all they can to ignore the rules and/or fight them in court.
Dec 26, 2013, 10:17 pm
#12
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
It is not lack of control that counts in the EU regulations. Like bad weather and material breakdown, these situations are expected to occur once in a while, therefore are not reasons not to compensate the passenger. Agree with the logic or not, the regulations are very passenger centric - and the airlines do all they can to ignore the rules and/or fight them in court.
However, I'm still not sure what is meant by a "security sweep" by the OP. Even if it did entail a sweep of the plane by police, I would personally still claim compensation, as there's nothing to lose by doing so. Even if they deny your claim for cash, they may throw a voucher or some miles your way.
Dec 31, 2013, 3:30 pm
#13
Original Poster
Join Date: Jan 2013
Location: Da World (GOT usually)
Programs: Oneworld, Hilton, IHG
Posts: 409
Weather is considered an extraordinary circumstance under EC 261, meaning airlines do not have to pay compensation when that is the cause of the delay/cancellation. Credible security information regarding a specific flight is something that happens on a very, very small percentage of flights, and is an occurrence that would be judged by most to be "extraordinary" -- agreeing with your logic doesn't change that.
However, I'm still not sure what is meant by a "security sweep" by the OP. Even if it did entail a sweep of the plane by police, I would personally still claim compensation, as there's nothing to lose by doing so. Even if they deny your claim for cash, they may throw a voucher or some miles your way.
However, I'm still not sure what is meant by a "security sweep" by the OP. Even if it did entail a sweep of the plane by police, I would personally still claim compensation, as there's nothing to lose by doing so. Even if they deny your claim for cash, they may throw a voucher or some miles your way.
I'll update the thread when I hear back.
My assumption is that I will have to escalate.