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Hi Paul
Couple of questions re current online bookings. 1. My AKL/NAD booking offers a link to "View hotel/rental car details for this booking". But the link doesn't work. Doesn't really matter as I know my hotel details but wonder why it's there if there's no info. First time I've booked hotel in conjunction with airfare. 2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available? Thanks. |
Originally Posted by Air NZ Online
(Post 14261671)
Hi wijomas,
You can book to over 100 destinations on airnz.co.nz. The kinds of contraints that mean we're not in a position to open this up to every airport in the world are the bilateral agreements in place with other airlines (which give us pricing for selling other airline sectors) and whether or not there are data links in place between our reservations system and the other airlines'. Our aim is to make as many destinations as we can available online where there is sufficient customer demand. to make it easy, i think ''contact centre fee'' should be waived for destinations that is not listed on the air nz online booking system. (fee should still applied for the places that on air nz online booking system.) what about flybuys for online booking? (maybe for international travel?) i know you can earn flybuys via holiday stores and contact centre. thanks |
Originally Posted by Air NZ Online
(Post 14261311)
Hi, the reason only the Air NZ operated flights (on Sundays and Tuesdays) are sold on airnz.co.nz is because we are not yet able to issue an electronic ticket with Air Vanuatu (NF) operated sectors. Every itinerary we sell on airnz.co.nz is ticketed and emailed instantly, so online we are unable to offer sectors on other airlines (codeshare or not) if interline ET capability is yet to be put in place.
Air NZ in fact has interline ET capability with the large majority of airlines of interest to our customers. For example if you search AKL NOU online, you'll see Air NZ operated flights available 2 days of the week and Air Calin operated flights another two days of the week. I guess another gripe from here is that myairnz usually doesn't load at all, but that is a national infrastructure/bandwidth issue.... |
Hi Air NZ Online,
Would it be possible to have the fare class shown for the selected flights during the reservation process? As a non-air points member crediting miles to Star Alliance FF programs, it would be very useful to know exactly which class the flights are in. Sometimes the price difference between a non-earning fare class (G, S, K, L, etc.) and an earning class (T, W, etc.) isn't very big, so the offered price itself is not a sure indication of the fare class. Thanks, Daniel PS. Any chance of adding SJC (San Jose, CA) to the online booking tool? |
Originally Posted by Air NZ Online
(Post 14261671)
Our aim is to make as many destinations as we can available online where there is sufficient customer demand.
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Originally Posted by Xiaotung
(Post 14255167)
How about allowing Airpoints members to book Star partner flights online using Airpoints? Currently the fee of $100 per booking by calling your contact centre is ridiculous and there is no way to avoid this.
Originally Posted by zqsn5678
(Post 14262325)
i think ''contact centre fee'' should be waived for destinations that is not listed on the air nz online booking system.
Air NZ is in early discussions with some of our Star Alliance partner airlines about how we could enable online booking of reward flights for other airlines' flights. It's early days - a solution is not imminent - but at least that dialogue is underway. Sorry to say it's not the policy of our Contact Centre to waive fees when customers use our consultants' services. Cheers |
Hi Paul,
The ability to book something as simple as AKL-SYD-MEL-SYD-AKL online would be cool. It would be nice to have domesitc side in trips in Aussie all on the same booking. Thanks |
Originally Posted by cavemanzk
(Post 14268008)
The ability to book something as simple as AKL-SYD-MEL-SYD-AKL online would be cool. It would be nice to have domesitc side in trips in Aussie all on the same booking.
|
Originally Posted by lindsaygardiner
(Post 14255049)
I'd like to see some type of Status Points calendar on myairnz to show when they are going to drop off. Sometimes it's time consuming to find past travel details and then work out the date the points are going to disappear and how many will drop off.
Thanks for the comment. We're going to look at extending the Airpoints/Status Points widget in myairnz to let you find your predicted Status Points balance on any future date (assuming no accruals in the meantime). I think that would help? Cheers |
Originally Posted by nzlilibet
(Post 14261863)
1. My AKL/NAD booking offers a link to "View hotel/rental car details for this booking". But the link doesn't work. Doesn't really matter as I know my hotel details but wonder why it's there if there's no info. First time I've booked hotel in conjunction with airfare.
2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available? Thanks for the feedback - we’ll look into fixing that link as well as work with our car suppliers to discover what's happening with the feed from Rarotonga. Cheers! |
Originally Posted by Vunder31
(Post 14263509)
Would it be possible to have the fare class shown for the selected flights during the reservation process?
As a non-air points member crediting miles to Star Alliance FF programs, it would be very useful to know exactly which class the flights are in. Sometimes the price difference between a non-earning fare class (G, S, K, L, etc.) and an earning class (T, W, etc.) isn't very big, so the offered price itself is not a sure indication of the fare class.
Originally Posted by Vunder31
(Post 14263509)
Any chance of adding SJC (San Jose, CA) to the online booking tool?
|
Originally Posted by Kiwi Flyer
(Post 14265880)
How can you measure demand properly when customers like me try to book online with Air NZ, find destination isn't available and book through another airline/online TA instead?
|
Originally Posted by Air NZ Online
(Post 14268335)
Originally Posted by Kiwi Flyer
(Post 14265880)
How can you measure demand properly when customers like me try to book online with Air NZ, find destination isn't available and book through another airline/online TA instead?
I will try book on line if at all feasible - so much so that I am less likely to travel to places that I can't book on-line over other places that can be. Or, I my route differently, possibly using other carriers for one or more segments. |
Cheers Paul. Good to hear that your IT team are working on the missing bookings problem. I'll toss one more niggle your way, which is the way that the online seating tool insists on seating a party on the same booking together "its way" (eg a party of 4 on the 763 - the online seating tool automatically seats everyone across, say AB-DE, when I much prefer seating AB/AB). Are there any plans to introduce individual seat selection for each pax when part of a larger party on the same booking?
Ta. |
Originally Posted by Top of climb
(Post 14268747)
Cheers Paul. Good to hear that your IT team are working on the missing bookings problem. I'll toss one more niggle your way, which is the way that the online seating tool insists on seating a party on the same booking together "its way" (eg a party of 4 on the 763 - the online seating tool automatically seats everyone across, say AB-DE, when I much prefer seating AB/AB). Are there any plans to introduce individual seat selection for each pax when part of a larger party on the same booking?
Ta. |
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