Selected seat changed
#1
Original Poster




Join Date: Dec 2023
Posts: 3
Selected seat changed
I am flying Air NZ business on the 777.
Selected 7K as I've had it in the past and I like it. The day before departure I had a look at the app and saw that my sear had mysteriously changed to 9K. Tried to change it back to 7K as it was showing as available but every time I did so the system just popped me back into 9K.
Fast forward to today and when I went to check in I asked the check in agent if 7K was available. Yes was the answer and I was given a boarding pass for 7K. At boarding they are paging my name and when I get to the counter they tell me "sorry we have to move you to a different seat". "Ah, I see" mesays, "the seat must be broken". "No", I am told. "Someone else is sitting there". Sure enough when boarding, I see that there is someone in 7K.
Out of curiosity, learned folks, what do you think caused this? I am a bit miffed to be fair. Is it because I am lowly Gold and an Elite member asked for my seat?
Selected 7K as I've had it in the past and I like it. The day before departure I had a look at the app and saw that my sear had mysteriously changed to 9K. Tried to change it back to 7K as it was showing as available but every time I did so the system just popped me back into 9K.
Fast forward to today and when I went to check in I asked the check in agent if 7K was available. Yes was the answer and I was given a boarding pass for 7K. At boarding they are paging my name and when I get to the counter they tell me "sorry we have to move you to a different seat". "Ah, I see" mesays, "the seat must be broken". "No", I am told. "Someone else is sitting there". Sure enough when boarding, I see that there is someone in 7K.
Out of curiosity, learned folks, what do you think caused this? I am a bit miffed to be fair. Is it because I am lowly Gold and an Elite member asked for my seat?
#2


Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,653
I am flying Air NZ business on the 777.
Selected 7K as I've had it in the past and I like it. The day before departure I had a look at the app and saw that my sear had mysteriously changed to 9K. Tried to change it back to 7K as it was showing as available but every time I did so the system just popped me back into 9K.
Fast forward to today and when I went to check in I asked the check in agent if 7K was available. Yes was the answer and I was given a boarding pass for 7K. At boarding they are paging my name and when I get to the counter they tell me "sorry we have to move you to a different seat". "Ah, I see" mesays, "the seat must be broken". "No", I am told. "Someone else is sitting there". Sure enough when boarding, I see that there is someone in 7K.
Out of curiosity, learned folks, what do you think caused this? I am a bit miffed to be fair. Is it because I am lowly Gold and an Elite member asked for my seat?
Selected 7K as I've had it in the past and I like it. The day before departure I had a look at the app and saw that my sear had mysteriously changed to 9K. Tried to change it back to 7K as it was showing as available but every time I did so the system just popped me back into 9K.
Fast forward to today and when I went to check in I asked the check in agent if 7K was available. Yes was the answer and I was given a boarding pass for 7K. At boarding they are paging my name and when I get to the counter they tell me "sorry we have to move you to a different seat". "Ah, I see" mesays, "the seat must be broken". "No", I am told. "Someone else is sitting there". Sure enough when boarding, I see that there is someone in 7K.
Out of curiosity, learned folks, what do you think caused this? I am a bit miffed to be fair. Is it because I am lowly Gold and an Elite member asked for my seat?
#3


Join Date: Jun 2025
Programs: NZ*GE
Posts: 61
I had even more confusing one back in May - I got all the way on to the aircraft (777 heading to Houston) with both a printed and digital boarding pass showing I was in 1A, only to find another passenger already sitting in 1A - and she also had a printed boarding pass for that seat.
Crew didn't seemed surprised, and commented that it happens 'often' on that aircraft - luckily they were able to find me another business class seat.
Crew didn't seemed surprised, and commented that it happens 'often' on that aircraft - luckily they were able to find me another business class seat.
#4




Join Date: Feb 2011
Programs: NZ*E
Posts: 900
I am flying Air NZ business on the 777.
Selected 7K as I've had it in the past and I like it. The day before departure I had a look at the app and saw that my sear had mysteriously changed to 9K. Tried to change it back to 7K as it was showing as available but every time I did so the system just popped me back into 9K.
Fast forward to today and when I went to check in I asked the check in agent if 7K was available. Yes was the answer and I was given a boarding pass for 7K. At boarding they are paging my name and when I get to the counter they tell me "sorry we have to move you to a different seat". "Ah, I see" mesays, "the seat must be broken". "No", I am told. "Someone else is sitting there". Sure enough when boarding, I see that there is someone in 7K.
Out of curiosity, learned folks, what do you think caused this? I am a bit miffed to be fair. Is it because I am lowly Gold and an Elite member asked for my seat?
Selected 7K as I've had it in the past and I like it. The day before departure I had a look at the app and saw that my sear had mysteriously changed to 9K. Tried to change it back to 7K as it was showing as available but every time I did so the system just popped me back into 9K.
Fast forward to today and when I went to check in I asked the check in agent if 7K was available. Yes was the answer and I was given a boarding pass for 7K. At boarding they are paging my name and when I get to the counter they tell me "sorry we have to move you to a different seat". "Ah, I see" mesays, "the seat must be broken". "No", I am told. "Someone else is sitting there". Sure enough when boarding, I see that there is someone in 7K.
Out of curiosity, learned folks, what do you think caused this? I am a bit miffed to be fair. Is it because I am lowly Gold and an Elite member asked for my seat?
#6




Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,687
same has happened to me, twice, travelling on full-fare BP. Planes not even full, but told I couldn't take my original seat (4A) because another pax wanted to be able to sit next to a companion. Pretty annoying to not even be asked if I was OK with the seat swap. NZ just did it.




