Does the airline still use discretion when reviewing status?
Mar 19, 2024, 2:28 am
#1
Original Poster
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
Does the airline still use discretion when reviewing status?
Just wondering.
Presently Silver and with upcoming travel will retain that easily and be within 20 or 30 points of Gold which a J trip to SIN will achieve and more, however that trip is 3 days after my review date.
What has recent experience been with the airline exercising discretion in such cases? I have benefited in the past from discretion being allowed when reviewing status (but that was well pre-Covid and Pre-Foran) and recent experience with the airline makes me anxious.
Presently Silver and with upcoming travel will retain that easily and be within 20 or 30 points of Gold which a J trip to SIN will achieve and more, however that trip is 3 days after my review date.
What has recent experience been with the airline exercising discretion in such cases? I have benefited in the past from discretion being allowed when reviewing status (but that was well pre-Covid and Pre-Foran) and recent experience with the airline makes me anxious.
Mar 19, 2024, 3:09 am
#2
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,426
Just wondering.
Presently Silver and with upcoming travel will retain that easily and be within 20 or 30 points of Gold which a J trip to SIN will achieve and more, however that trip is 3 days after my review date.
What has recent experience been with the airline exercising discretion in such cases? I have benefited in the past from discretion being allowed when reviewing status (but that was well pre-Covid and Pre-Foran) and recent experience with the airline makes me anxious.
Presently Silver and with upcoming travel will retain that easily and be within 20 or 30 points of Gold which a J trip to SIN will achieve and more, however that trip is 3 days after my review date.
What has recent experience been with the airline exercising discretion in such cases? I have benefited in the past from discretion being allowed when reviewing status (but that was well pre-Covid and Pre-Foran) and recent experience with the airline makes me anxious.
There is no harm in asking but I feel 20-30 Status Credits might be a too bigger gap to fill.
Mar 19, 2024, 3:12 am
#3
Join Date: Dec 2022
Posts: 389
I didn't ask them specifically for help, but when I emailed to confirm my current status points cos my spreadsheet showed a different result, the person who responded to me said something along the lines of
"if you get within 20 points, contact us and we'll see if we can move you along"
So I guess it won't hurt to ask!
"if you get within 20 points, contact us and we'll see if we can move you along"
So I guess it won't hurt to ask!
