AirNZ over selling domestic flights
#1
Original Poster
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Classic, QF Bronze, UA Member, VA Red
Posts: 1,563
AirNZ over selling domestic flights
Hi all,
in this report a claim is made that AirNZ is 'kicking people' off oversold domestic flights.
Is this really a thing? I have never experienced that before. Is there a chance to score some nice compensation as in US :-)
https://www.stuff.co.nz/travel/news/...ar-1000-return
in this report a claim is made that AirNZ is 'kicking people' off oversold domestic flights.
Is this really a thing? I have never experienced that before. Is there a chance to score some nice compensation as in US :-)
https://www.stuff.co.nz/travel/news/...ar-1000-return
#2
Join Date: Jan 2016
Posts: 2,745
Hi all,
in this report a claim is made that AirNZ is 'kicking people' off oversold domestic flights.
Is this really a thing? I have never experienced that before. Is there a chance to score some nice compensation as in US :-)
https://www.stuff.co.nz/travel/news/...ar-1000-return
in this report a claim is made that AirNZ is 'kicking people' off oversold domestic flights.
Is this really a thing? I have never experienced that before. Is there a chance to score some nice compensation as in US :-)
https://www.stuff.co.nz/travel/news/...ar-1000-return
I know they are full, and Flexi isn't that helpful at the moment as isn't empty seats to move to.
Though on Sunday the CHC longue person was nice and put me on a standby list (had Flexi but every flight full) and got on a earlier flight when some people no showed for check-in. Was a group of three so I had 2abc all to my self, while rest of plane was full.
#3
Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,435
I haven't seen or heard of this outside this article.
I know they are full, and Flexi isn't that helpful at the moment as isn't empty seats to move to.
Though on Sunday the CHC longue person was nice and put me on a standby list (had Flexi but every flight full) and got on a earlier flight when some people no showed for check-in. Was a group of three so I had 2abc all to my self, while rest of plane was full.
I know they are full, and Flexi isn't that helpful at the moment as isn't empty seats to move to.
Though on Sunday the CHC longue person was nice and put me on a standby list (had Flexi but every flight full) and got on a earlier flight when some people no showed for check-in. Was a group of three so I had 2abc all to my self, while rest of plane was full.
Some of the flights were slightly delayed, but not major delays. It seemed likely they proactively freeing up seats on the later flights.
#4
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,273
First I've ever heard of overselling beings an issue on domestic. I suspect it's not true.
I've heard there are a huge number of people being caught out with flexi tickets at present. Flight loadings really are beyond crazy.
I've heard there are a huge number of people being caught out with flexi tickets at present. Flight loadings really are beyond crazy.
#5
Original Poster
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Classic, QF Bronze, UA Member, VA Red
Posts: 1,563
Yes I've had a couple of Flexi tickets - which turned out to be very inflexible
#6
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,443
I have been favouring FlexiRefund over FlexiChange for quite some some time. For $20 more it seems a no-brainer to me, especially if purchased well in advance.
Then at least you can walk away with a refund if the travel is somewhat discretionary.
Then at least you can walk away with a refund if the travel is somewhat discretionary.
Last edited by Thai-Kiwi; Dec 1, 2022 at 12:04 am
#7
Join Date: May 2014
Location: Wellington, NZ
Programs: NZ*G
Posts: 25
A recent data point that I thought was very unusual at the time:
Last weekend I was travelling out of Wellington to a regional airport on a Flexi ticket. I changed my flight during the day to an earlier flight that went via Auckland instead of direct but still got me in 3 hours earlier than the direct flight.
Then the flight WLG-AKL got delayed by 30 minutes which meant I wouldn’t make my connecting flight.
I went to the lounge attendant to tell her my situation. She said “I’ll see what I can do.“
She came to see me about 5 minutes later and said she had put me on the earlier direct flight. I said to her, “Oh, I couldn’t change to that flight on my App, I thought it was full?”.
She said something along the lines of “it is, we have just over-sold it for you, we have been doing that a lot recently. We will just hope that we get a no-show, but you are confirmed on the flight.”
Come boarding time, all went well and I had the one spare seat on the plane next to me until the very last moment (after they had pulled the ramp away) when a young guy came running in very stressed and flustered to sit next to me. He said to me that he got to check in and they told him they had over sold the flight and he would have to wait until the last minute to see if he would get a seat. They had reserved a seat for him in the last flight of the day however. They said they would also provide him with food vouchers.
The poor guy was very stressed that he wasn’t going to make it home, and I felt way too guilty to tell him that I was the cause of his stress! Luckily for both of us it ended well for all.
I do wonder if they only did it as there was a seat to move him onto later in the day?
Last weekend I was travelling out of Wellington to a regional airport on a Flexi ticket. I changed my flight during the day to an earlier flight that went via Auckland instead of direct but still got me in 3 hours earlier than the direct flight.
Then the flight WLG-AKL got delayed by 30 minutes which meant I wouldn’t make my connecting flight.
I went to the lounge attendant to tell her my situation. She said “I’ll see what I can do.“
She came to see me about 5 minutes later and said she had put me on the earlier direct flight. I said to her, “Oh, I couldn’t change to that flight on my App, I thought it was full?”.
She said something along the lines of “it is, we have just over-sold it for you, we have been doing that a lot recently. We will just hope that we get a no-show, but you are confirmed on the flight.”
Come boarding time, all went well and I had the one spare seat on the plane next to me until the very last moment (after they had pulled the ramp away) when a young guy came running in very stressed and flustered to sit next to me. He said to me that he got to check in and they told him they had over sold the flight and he would have to wait until the last minute to see if he would get a seat. They had reserved a seat for him in the last flight of the day however. They said they would also provide him with food vouchers.
The poor guy was very stressed that he wasn’t going to make it home, and I felt way too guilty to tell him that I was the cause of his stress! Luckily for both of us it ended well for all.
I do wonder if they only did it as there was a seat to move him onto later in the day?
#8
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,443
A recent data point that I thought was very unusual at the time:
Last weekend I was travelling out of Wellington to a regional airport on a Flexi ticket. I changed my flight during the day to an earlier flight that went via Auckland instead of direct but still got me in 3 hours earlier than the direct flight.
Then the flight WLG-AKL got delayed by 30 minutes which meant I wouldn’t make my connecting flight.
I went to the lounge attendant to tell her my situation. She said “I’ll see what I can do.“
She came to see me about 5 minutes later and said she had put me on the earlier direct flight. I said to her, “Oh, I couldn’t change to that flight on my App, I thought it was full?”.
She said something along the lines of “it is, we have just over-sold it for you, we have been doing that a lot recently. We will just hope that we get a no-show, but you are confirmed on the flight.”
Come boarding time, all went well and I had the one spare seat on the plane next to me until the very last moment (after they had pulled the ramp away) when a young guy came running in very stressed and flustered to sit next to me. He said to me that he got to check in and they told him they had over sold the flight and he would have to wait until the last minute to see if he would get a seat. They had reserved a seat for him in the last flight of the day however. They said they would also provide him with food vouchers.
The poor guy was very stressed that he wasn’t going to make it home, and I felt way too guilty to tell him that I was the cause of his stress! Luckily for both of us it ended well for all.
I do wonder if they only did it as there was a seat to move him onto later in the day?
Last weekend I was travelling out of Wellington to a regional airport on a Flexi ticket. I changed my flight during the day to an earlier flight that went via Auckland instead of direct but still got me in 3 hours earlier than the direct flight.
Then the flight WLG-AKL got delayed by 30 minutes which meant I wouldn’t make my connecting flight.
I went to the lounge attendant to tell her my situation. She said “I’ll see what I can do.“
She came to see me about 5 minutes later and said she had put me on the earlier direct flight. I said to her, “Oh, I couldn’t change to that flight on my App, I thought it was full?”.
She said something along the lines of “it is, we have just over-sold it for you, we have been doing that a lot recently. We will just hope that we get a no-show, but you are confirmed on the flight.”
Come boarding time, all went well and I had the one spare seat on the plane next to me until the very last moment (after they had pulled the ramp away) when a young guy came running in very stressed and flustered to sit next to me. He said to me that he got to check in and they told him they had over sold the flight and he would have to wait until the last minute to see if he would get a seat. They had reserved a seat for him in the last flight of the day however. They said they would also provide him with food vouchers.
The poor guy was very stressed that he wasn’t going to make it home, and I felt way too guilty to tell him that I was the cause of his stress! Luckily for both of us it ended well for all.
I do wonder if they only did it as there was a seat to move him onto later in the day?
#9
Join Date: Jan 2016
Posts: 2,745
And the above was for service recovery to cover a connection which no longer worked. Which is a bit different to actively selling over sold flights
#10
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,443
#11
Join Date: May 2014
Location: Wellington, NZ
Programs: NZ*G
Posts: 25
I did wonder if it was done for me as I have Elite status with NZ. And I guess it’s arguable it wasn’t “sold” to me as I couldn’t do it myself, so was only likely to have happened because of delays in the network. At first I thought it was great service for an Elite member, but then after sitting next to the guy that it impacted most I was feeling pretty guilty! Im
glad it worked out for both of us.
I asked the guy who almost got bumped if he had checked in early and he said no as he had lost his phone so he hadn’t checked in until he got to the airport. I suspect he was the last person to check in perhaps? He also said that he had only booked the flight 2 days earlier and it was a very very expensive ticket. Mine while a flexi ticket was booked weeks in advance and not overly expensive.
glad it worked out for both of us.
I asked the guy who almost got bumped if he had checked in early and he said no as he had lost his phone so he hadn’t checked in until he got to the airport. I suspect he was the last person to check in perhaps? He also said that he had only booked the flight 2 days earlier and it was a very very expensive ticket. Mine while a flexi ticket was booked weeks in advance and not overly expensive.
#12
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,273
Interestingly I flew to ROT a couple of weeks ago and there were zero seats available for booking around 72 hrs out. Even on the morning there were no seats being sold but were still 3 seats showing free on the seat map - and after boarding those 3 seats remained empty.
#13
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,443
Perhaps a fully sold flight with 3 'no shows' and nil other pax waiting when the flight closed? If they were FlexiRefunds then those 3 would be refunded ...?