Kiwibank Airpoints Credit Card monthly earn missing
May 20, 2020, 1:37 am
#1
Original Poster
Join Date: Jun 2016
Posts: 72
Kiwibank Airpoints Credit Card monthly earn missing
For obvious reasons, I haven’t checked my Airpoints statement for a while. I just checked today and noticed I haven’t had an entry for Monthly Earn since 16th March. I should have had two since then (around 16th April & 16th May). 90% of my transactions go through my Kiwibank Airpoints Platinum Credit Card and there are lots of entries from New World & Z.
Has anyone else experienced this?
Has anyone else experienced this?
May 20, 2020, 2:14 am
#3
Join Date: Aug 2007
Location: Wellington, NZ
Programs: NZ *Gold
Posts: 1,371
For obvious reasons, I haven’t checked my Airpoints statement for a while. I just checked today and noticed I haven’t had an entry for Monthly Earn since 16th March. I should have had two since then (around 16th April & 16th May). 90% of my transactions go through my Kiwibank Airpoints Platinum Credit Card and there are lots of entries from New World & Z.
Has anyone else experienced this?
Has anyone else experienced this?
May 20, 2020, 2:47 am
#8
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
For obvious reasons, I haven’t checked my Airpoints statement for a while. I just checked today and noticed I haven’t had an entry for Monthly Earn since 16th March. I should have had two since then (around 16th April & 16th May). 90% of my transactions go through my Kiwibank Airpoints Platinum Credit Card and there are lots of entries from New World & Z.
Has anyone else experienced this?
Has anyone else experienced this?
May 20, 2020, 2:53 am
#9
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
I just checked my cc statements online at Kiwibank and the last 2 months, since being changed to visa, the statements show 0.00 ‘status points earned in your card this month’ and 0.00 ‘airpoints dollars earned on your card this month’. Hmmmmm......... about to go off and secure mail them.
May 20, 2020, 3:03 am
#10
Original Poster
Join Date: Jun 2016
Posts: 72
I just checked my cc statements online at Kiwibank and the last 2 months, since being changed to visa, the statements show 0.00 ‘status points earned in your card this month’ and 0.00 ‘airpoints dollars earned on your card this month’. Hmmmmm......... about to go off and secure mail them.
May 20, 2020, 3:09 am
#11
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Big credit on credit card
Do the status points and the airpoints reverse the original entry ?..IE negative or no earn till you spend the $12k credit .
Does the credit card cash refund the refund ?
May 20, 2020, 3:10 am
#12
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
Nevertheless there was still a balance payable so should have been some earn.
I also noticed they seem to have processed the refunds as ‘payments’ so maybe they won’t impact and net off against other spending?
May 20, 2020, 3:16 am
#13
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
Refund ...big refunds
That is Spooky, I had a $12k refund from NZ on my last statement!
Nevertheless there was still a balance payable so should have been some earn.
I also noticed they seem to have processed the refunds as ‘payments’ so maybe they won’t impact and net off against other spending?
Nevertheless there was still a balance payable so should have been some earn.
I also noticed they seem to have processed the refunds as ‘payments’ so maybe they won’t impact and net off against other spending?
My refund is also $12k Airnz must have been holding millions of dollars on these cancelled flights!
May 20, 2020, 3:16 am
#14
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
I guess it is reasonable to expect a reversal of points earned on the original spend. My travel insurance was refunded on my previous statement so that might also account for that.
I expected to see a reversal on my airpoints statement, which hasn’t happened, so perhaps Beano’s suggestion is just what is happening, no further airpoints credits until the refund amount is ‘spent’.
Last edited by ottiehund; May 20, 2020 at 3:22 am
May 20, 2020, 3:50 pm
#15
Join Date: Aug 2018
Location: NZ
Posts: 195
I'm with kiwibank and had been converted to Visa in Feb. Mar & Apr posted fine and then a got alot of credits in the past month so had a credit balance for basicially the entire month of May. May statement had 0 SP & AP earn on the basis I was spending the credits which had already earned SP & AP on the original purchases. If your spend exceeds credits then most definately should expect some earn.