Question: Downgraded on one flight leg. What are my options?
Jul 16, 2013, 3:27 am
#1
Original Poster
Join Date: Nov 2012
Location: Sydney
Programs: Qf Platinum
Posts: 116
Question: Downgraded on one flight leg. What are my options?
My wife and i are supposed to travelling Business class SYD/AKL/SFO/AKL/SYD,we just received an email from ANZ stating that we have been downgraded to Economy(we were told free off charge!)on our final sector AKL/SYD due to a plane change,we were told that if we want to cancel the whole flight we would be charged $300 per sector,they then offered us $285 per person compensation for the downgrade.I guess my Question is does anybody know if this is correct or is it possible for us to cancel without any penalty?.Sorry about the rant but to say we are not happy with ANZ is an understatement.
Any info would be gratefully appreciated.
Any info would be gratefully appreciated.
Jul 16, 2013, 3:33 am
#2
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,669
State that this is not acceptable and ask them to put you on another carrier AKL/SYD in Business Class.
If they will not state that you do not believe the level of compensation is equitable look at the difference between Works and a Business Class fare on the same day/flight and state that should be the difference. Works Deluxe is not an acceptable substitution for the basis of the fare difference.
NZ is getting away with this too frequently.
If they will not state that you do not believe the level of compensation is equitable look at the difference between Works and a Business Class fare on the same day/flight and state that should be the difference. Works Deluxe is not an acceptable substitution for the basis of the fare difference.
NZ is getting away with this too frequently.
Jul 16, 2013, 3:35 am
#3
Join Date: Nov 2007
Location: BLQ / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,071
Wow. That is poor. Involuntary downgrade they should refund the whole fare free of charge and you should take your business for the whole trip elsewhere. Then send them a copy of fare you are spending with others.....
Although if the last leg was on a 767 in business class you are not missing much. It is a cr.p product that AirNZ should ashamed of. They banked the compensation from Boeing for the 787 instead of spending it on a proper business class for their clients.
Although if the last leg was on a 767 in business class you are not missing much. It is a cr.p product that AirNZ should ashamed of. They banked the compensation from Boeing for the 787 instead of spending it on a proper business class for their clients.
Jul 16, 2013, 4:14 am
#4
Original Poster
Join Date: Nov 2012
Location: Sydney
Programs: Qf Platinum
Posts: 116
Thanks for your replies,Blackcloud and WLGNZ,we are looking into Qantas now, more expensive but heyho.They have told us we will be on the A320 with no guarantee off where we will be sitting,as far as we are concered this is not acceptable.
Jul 16, 2013, 5:14 am
#5
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,598
Wow, given this level of service I am starting to worry about my recognition upgrades on my next SFO-AKL flight on a 747 which has been confirmed into Business due to GE. There are a lot of down gauge lately. If this flight gets downgraded to a 777 will I lose my Business seat?
Jul 16, 2013, 6:09 am
#6
Original Poster
Join Date: Nov 2012
Location: Sydney
Programs: Qf Platinum
Posts: 116
Dont like to tell you this Xiaotung,but we were originally booked on a 747 SFO/AKL but that was also changed to a 777/200,but at least we were still booked in Business class,good luck with your booking!
Jul 16, 2013, 8:53 am
#7
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,598
Thanks for telling me. As yours was probably not an upgrade, you would always be in Business. But a down gauge to a 772 could result in overbooking in which case I could be sent back to Economy with my recognition upgrades refunded? I guess based on your experience, I can't rely on customer service.
Jul 16, 2013, 2:56 pm
#8
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
When are you flying to SFO? All of the issues to/from SFO will be resolved within a few weeks when SUH leaves the hospital and both 744's end up on the run again.
There have been huge changes in the last few weeks (and coming week) with SUH not on the run and NBV doing a charter to Cancun.
With the downgrade to 77E from 744 to SFO lots of people have ended up being routed via LAX.
There have been huge changes in the last few weeks (and coming week) with SUH not on the run and NBV doing a charter to Cancun.
With the downgrade to 77E from 744 to SFO lots of people have ended up being routed via LAX.
Jul 16, 2013, 7:35 pm
#9
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
That's right. The better seats are saved for those that spend lowest dollar and pay a few bucks extra to pick the cream of the crop. Those paying top dollar and frequent fliers are rewarded with crusty seats down the back.
Jul 16, 2013, 9:44 pm
#10
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
The back of the plane is quite a sociable area since it's where most of the G's and GE's hang out now. Word on the street however is that this is changing soon.
Jul 16, 2013, 11:27 pm
#11
Formerly known as I_Hate_US_Airways
Join Date: Oct 2008
Location: Just South Of North
Programs: My Loyalty Programs? I now VOTE with my wallet!!!
Posts: 2,568
Whoa!!!
I believe that this qualifies as a "Screw Job Royale"!!! I's demand an entire refund & take my business else where ASAP )-:
Jul 17, 2013, 5:41 am
#12
Original Poster
Join Date: Nov 2012
Location: Sydney
Programs: Qf Platinum
Posts: 116
Thanks for all your replies.We are flying in September sbiddle,but we are looking for an alternative flight.First time we have booked with NZ but you can be assured it will be the last.
Jul 17, 2013, 2:03 pm
#13
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
For all intent purposes Trans Tasman Air NZ services are that of a low cost carrier. Business is only available on the handful of flight flown by a 744, 77W/7E and 763.
Jul 17, 2013, 9:34 pm
#14
Join Date: May 2013
Location: Shanghai
Posts: 27
Seems to be standard practice on NZ to put business passengers in economy without compensation and not giving seats with extra legroom they even asked me to pay 15 euro extra to get exit row even though I was booked and paid business class...