Seat changes - ...?
Nov 21, 2012, 4:03 am
#1
Original Poster
Join Date: Sep 2010
Programs: Air NZ Gold Elite, Qantas Platinum
Posts: 164
Seat changes - ...?
Logged in tonight to MyAirNZ to change a flight for a few weeks. Noticed that my seats, which I'd pre-selected a few days ago for a return flight tomorrow/Monday had disappeared. Clicked "request seats" to re-assign. "It is not possible to request a seat for this flight online." These are flexi domestic tickets.
Same thing has happened to all my other bookings in the next few weeks. Some flexi fares some grabaseat, seat only.
This is absolutely ridiculous.
Same thing has happened to all my other bookings in the next few weeks. Some flexi fares some grabaseat, seat only.
This is absolutely ridiculous.
Nov 21, 2012, 4:15 am
#2
formerly kiwi_norway
Join Date: May 2011
Location: London, UK
Programs: A3*G, NZ*S, Avis PC
Posts: 390
Logged in tonight to MyAirNZ to change a flight for a few weeks. Noticed that my seats, which I'd pre-selected a few days ago for a return flight tomorrow/Monday had disappeared. Clicked "request seats" to re-assign. "It is not possible to request a seat for this flight online." These are flexi domestic tickets.
Same thing has happened to all my other bookings in the next few weeks. Some flexi fares some grabaseat, seat only.
This is absolutely ridiculous.
Same thing has happened to all my other bookings in the next few weeks. Some flexi fares some grabaseat, seat only.
This is absolutely ridiculous.
Nov 21, 2012, 9:23 pm
#5
Join Date: Nov 2011
Location: SYD
Programs: QF LTG, VASG, NZ*S, OZD, IHG SpireAMB, HHD
Posts: 1,421
Nov 21, 2012, 11:23 pm
#6
Join Date: Aug 2008
Location: Auckland, NZ
Programs: UA 1MM, NZ Gold Elite
Posts: 96
Seat selection in Business Premier not visible
Seems to affect international flights as well, and in J ....
Flights AKL-YVR and LAX-AKL don't even show the seats, and seat selection is not enabled ....
Strangely, seats in March for domestic travel are viewable ....
However we can still see the seats on viewtrip.com
Flights AKL-YVR and LAX-AKL don't even show the seats, and seat selection is not enabled ....
Strangely, seats in March for domestic travel are viewable ....
However we can still see the seats on viewtrip.com
Nov 24, 2012, 1:10 pm
#7
Join Date: Apr 2011
Location: New Zealand
Programs: NZ *G, Qantas Gold
Posts: 96
I still cant access information from myairnz, only my international flights allow me to make changes and one domestic. All my grabaseat fares are not allowing seat select or anything. Any one else experiencing this?
Nov 24, 2012, 1:24 pm
#8
Join Date: Jun 2012
Programs: NZ G, QF Bronze
Posts: 326
Customer Contact Centre Changes = No MYAIRNZ Seat Select Afterwards
As soon as your booking is amended by the CCC, you will no longer have MYAIRNZ access to seat select for that booking.
It says as much on the website.
I have no idea why and it makes no sense from an IT perspective.
Nov 24, 2012, 2:48 pm
#9
Join Date: Dec 2006
Location: NZ
Programs: NZ Gold, BA Gold, QF Silver, IHG Platinum Elite Ambassador, Accor Diamond
Posts: 1,048
I have my own gripe.
Miss libertyuk and I were booked to fly together LHR-AKL via LAX (booked months ago), but I had to change plans because of work.
We booked in Y months ago, and got exit row seats at the front of the 77Ws which is fine, except Miss libertyuk is short and her feet dont reach the floor. She's ok sitting with me as she can stretch over towards me and i usually have a large carryon she can rest feet on. However, as I have changed my flight (and she is lowly Silver) she has inherited the exit row seat on her own.
She doesn't want it and EF shows me the row behind is empty, and so we thought she could be shifted there.
Given NZ is now selling exit rows, we figured that it should be easy as NZ would be swapping one seat it sells for one it sells for more - win win.
No.
We have been refused outright and told if she wants to shift, we have to pay for a preferred seat, even though she already is in one (and we ought to be grateful she has that because it is only because I was Gold and had the temerity to change the date of travel (and throw them an additional £750 for the privilege and uplift it to PE because it is now for work).
It's ridiculous.
Air NZ could shift her, sell the exit row seat, forgo the preferred row seat (for less) make us happy and make a little money (making another passenger happy to). A "win-win".
No. It went all bureaucratic, been told to check in early and something might be done, or she can happily be shifted to the very last row. The agent on the phone was sympathetic, but her supervisor was adamant.
Another nail in the coffin for our loyalty.
Miss libertyuk and I were booked to fly together LHR-AKL via LAX (booked months ago), but I had to change plans because of work.
We booked in Y months ago, and got exit row seats at the front of the 77Ws which is fine, except Miss libertyuk is short and her feet dont reach the floor. She's ok sitting with me as she can stretch over towards me and i usually have a large carryon she can rest feet on. However, as I have changed my flight (and she is lowly Silver) she has inherited the exit row seat on her own.
She doesn't want it and EF shows me the row behind is empty, and so we thought she could be shifted there.
Given NZ is now selling exit rows, we figured that it should be easy as NZ would be swapping one seat it sells for one it sells for more - win win.
No.
We have been refused outright and told if she wants to shift, we have to pay for a preferred seat, even though she already is in one (and we ought to be grateful she has that because it is only because I was Gold and had the temerity to change the date of travel (and throw them an additional £750 for the privilege and uplift it to PE because it is now for work).
It's ridiculous.
Air NZ could shift her, sell the exit row seat, forgo the preferred row seat (for less) make us happy and make a little money (making another passenger happy to). A "win-win".
No. It went all bureaucratic, been told to check in early and something might be done, or she can happily be shifted to the very last row. The agent on the phone was sympathetic, but her supervisor was adamant.
Another nail in the coffin for our loyalty.
Nov 24, 2012, 3:39 pm
#10
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
I have my own gripe.
Miss libertyuk and I were booked to fly together LHR-AKL via LAX (booked months ago), but I had to change plans because of work.
We booked in Y months ago, and got exit row seats at the front of the 77Ws which is fine, except Miss libertyuk is short and her feet dont reach the floor. She's ok sitting with me as she can stretch over towards me and i usually have a large carryon she can rest feet on. However, as I have changed my flight (and she is lowly Silver) she has inherited the exit row seat on her own.
She doesn't want it and EF shows me the row behind is empty, and so we thought she could be shifted there.
Given NZ is now selling exit rows, we figured that it should be easy as NZ would be swapping one seat it sells for one it sells for more - win win.
No.
We have been refused outright and told if she wants to shift, we have to pay for a preferred seat, even though she already is in one (and we ought to be grateful she has that because it is only because I was Gold and had the temerity to change the date of travel (and throw them an additional £750 for the privilege and uplift it to PE because it is now for work).
It's ridiculous.
Air NZ could shift her, sell the exit row seat, forgo the preferred row seat (for less) make us happy and make a little money (making another passenger happy to). A "win-win".
No. It went all bureaucratic, been told to check in early and something might be done, or she can happily be shifted to the very last row. The agent on the phone was sympathetic, but her supervisor was adamant.
Another nail in the coffin for our loyalty.
Miss libertyuk and I were booked to fly together LHR-AKL via LAX (booked months ago), but I had to change plans because of work.
We booked in Y months ago, and got exit row seats at the front of the 77Ws which is fine, except Miss libertyuk is short and her feet dont reach the floor. She's ok sitting with me as she can stretch over towards me and i usually have a large carryon she can rest feet on. However, as I have changed my flight (and she is lowly Silver) she has inherited the exit row seat on her own.
She doesn't want it and EF shows me the row behind is empty, and so we thought she could be shifted there.
Given NZ is now selling exit rows, we figured that it should be easy as NZ would be swapping one seat it sells for one it sells for more - win win.
No.
We have been refused outright and told if she wants to shift, we have to pay for a preferred seat, even though she already is in one (and we ought to be grateful she has that because it is only because I was Gold and had the temerity to change the date of travel (and throw them an additional £750 for the privilege and uplift it to PE because it is now for work).
It's ridiculous.
Air NZ could shift her, sell the exit row seat, forgo the preferred row seat (for less) make us happy and make a little money (making another passenger happy to). A "win-win".
No. It went all bureaucratic, been told to check in early and something might be done, or she can happily be shifted to the very last row. The agent on the phone was sympathetic, but her supervisor was adamant.
Another nail in the coffin for our loyalty.
Edit: is your flight in the next few days? according to the OP in the other thread, it doesn't affect travel until the 27th of Nov...
Nov 25, 2012, 7:03 am
#11
Join Date: Dec 2006
Location: NZ
Programs: NZ Gold, BA Gold, QF Silver, IHG Platinum Elite Ambassador, Accor Diamond
Posts: 1,048
Did you play "she wouldn't be able to help in the event of emergency" card? Does sound pedantic, hopefully just a one-off, bad agent maybe....
Edit: is your flight in the next few days? according to the OP in the other thread, it doesn't affect travel until the 27th of Nov...
Edit: is your flight in the next few days? according to the OP in the other thread, it doesn't affect travel until the 27th of Nov...
The flight is in early December so it does affect it.
Such a very basic way for this to be resolved in a way that benefits us, NZ and another future passenger, but NZ is acting like a nationalised state monopoly - follow the rules, don't recognise there can be flexibility to fix a problem.
Well we have Airbucks to spend out whilst meanwhile having OneWorld Sapphire status - stupid little points like this just make it worse.