R inventory no longer being published
Sep 8, 2012, 9:15 pm
#1
Original Poster
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
R inventory no longer being published
(This was mentioned by others in another thread...)
I flicked an email to the GE desk asking why R inventory is no longer visable through GDS and other channels. The response I received was:
So the solution is to waste the call-center's and our own time to find out simple things we used to be able to do easily online.
Way to increase costs and annoy your customers, NZ.
I flicked an email to the GE desk asking why R inventory is no longer visable through GDS and other channels. The response I received was:
R class is an internal booking class and although has shown in some GDS systems is not meant to.
If you would like to know the availability for upgrades on specific flights you are welcome to give our contact centre a call at any time on free phone 0800 737 000 – remember to enter your Airpoints account number so you call will be directed to one of our premium consultants.
If you would like to know the availability for upgrades on specific flights you are welcome to give our contact centre a call at any time on free phone 0800 737 000 – remember to enter your Airpoints account number so you call will be directed to one of our premium consultants.
Way to increase costs and annoy your customers, NZ.
Sep 8, 2012, 9:31 pm
#2
Join Date: Sep 2009
Location: Auckland NZ
Programs: NZ *E
Posts: 210
Thats not good!
It is probably so they can put the one up bids in before the recognition upgrade, after all who is to know? I have two recognition awards waiting at the moment, with this and the lack of transparancy it makes me a little worried 
Sep 8, 2012, 9:36 pm
#3
Original Poster
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
Email them and let them know how inconvenient it is. And I think you're right about the desire to make things even more opaque for us.
So I guess all we can do is ring up and ask availability for all the flights and dates we're looking at using comps to C on.
So I guess all we can do is ring up and ask availability for all the flights and dates we're looking at using comps to C on.
Sep 8, 2012, 9:41 pm
#5
Join Date: Sep 2009
Location: Auckland NZ
Programs: NZ *E
Posts: 210
probably a waste of time, but I may ring them and ask, not holding my breath though, thing is if I dont use my awards then will probably loose them as I will be gold elite after my next trips will post the outcome here
will post the outcome here
Sep 8, 2012, 9:41 pm
#6
Original Poster
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
Possibly, although there are still workarounds to see a subset of UA reward availability.
Oh well, lucky I got 10/10 of last years SWUs and the vast majority of complimentary and standby upgrades with NZ before they decimated their upgrades program.
Oh well, lucky I got 10/10 of last years SWUs and the vast majority of complimentary and standby upgrades with NZ before they decimated their upgrades program.
Sep 8, 2012, 10:09 pm
#7
Join Date: Sep 2009
Location: Auckland NZ
Programs: NZ *E
Posts: 210
Just rang NZ
I just spoke with the call centre, was told as a G then I will not know until 3 days out from my flights and as late as the gate, however the oneup bids I have on my other flights I may hear 7 days out, so as per my previous post, oneup may/could bump all others except GE.
Not what I wanted to hear, the agent could not see the R awards on any of the flights as "the system was not working correctly"
Not what I wanted to hear, the agent could not see the R awards on any of the flights as "the system was not working correctly"
Sep 9, 2012, 1:59 am
#8
Join Date: Sep 2007
Location: PHX
Programs: AA1MM, QF/NZ/VA/UA/DL, etc...
Posts: 516
Yet one more reason to bail on NZ - I figured it was only a matter of time before they tried to hide R availability and thus trump efforts to get upgrades.
To quote the M*A*S*H episode, "Goodbye, Farewell and Amen"
To quote the M*A*S*H episode, "Goodbye, Farewell and Amen"
Sep 9, 2012, 6:55 am
#9
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,994
I could put in my 2¢ (
0.02)here but I already have elsewhere.
It will be interesting to see how my remaining R class flights will credit to Velocity.
0.02)here but I already have elsewhere.It will be interesting to see how my remaining R class flights will credit to Velocity.
Sep 10, 2012, 9:17 am
#10
Join Date: Feb 2012
Programs: BA Gold, NZ*G
Posts: 204
R class is an internal booking class? Since when? R class is mentioned in the published Airpoints terms and conditions, and is also printed on tickets where R class has cleared (e.g. Business Premier - R).
Yet another annoying, not to mention seemingly pointless, move from our beloved national carrier.
Yet another annoying, not to mention seemingly pointless, move from our beloved national carrier.
Sep 10, 2012, 3:45 pm
#11
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,994
Sep 10, 2012, 4:50 pm
#13
Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,636
UA has also pulled their visibility of R class (Y-C upgrade inventory). Apparently so have AC and DL.
Conspiracy theorists, start!
Conspiracy theorists, start!