How to complain to Air NZ
Feb 1, 2012, 6:51 pm
#1
Original Poster
Join Date: Mar 2010
Location: NZ
Posts: 731
How to complain to Air NZ
Does anyone have a contact email or number to make a complaint to NZ?
I raised an issue with them 28 days ago, it was tracking okay until last Friday and then silence, nothing. I have emailed the people I was in contact with, nothing. I have called Customer Support to someone who called me to apologise and say things were being sorted last Friday, since then nothing.
I know it is pointless trying the big bosses as they have better things to do but when you are told something is happening and that flights have been rearranged and the system stills shows them then one could be forgiven for thinking I am dealing with Fli Lo or Ryanair.
Suggestions other than Disputes Tribunal?
I raised an issue with them 28 days ago, it was tracking okay until last Friday and then silence, nothing. I have emailed the people I was in contact with, nothing. I have called Customer Support to someone who called me to apologise and say things were being sorted last Friday, since then nothing.
I know it is pointless trying the big bosses as they have better things to do but when you are told something is happening and that flights have been rearranged and the system stills shows them then one could be forgiven for thinking I am dealing with Fli Lo or Ryanair.
Suggestions other than Disputes Tribunal?
Feb 1, 2012, 7:33 pm
#2
Join Date: Feb 2011
Location: MEL
Programs: VA Gold, Aegean *G, QF, SQ...etc
Posts: 176
I know it is pointless trying the big bosses as they have better things to do but when you are told something is happening and that flights have been rearranged and the system stills shows them then one could be forgiven for thinking I am dealing with Fli Lo or Ryanair.
Feb 1, 2012, 8:30 pm
#3
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
I would suggest you contact Bruce Parton.
I have done so twice now and things were fixed. They were problems which affected not just me, but potentially lots of other fliers.
Bruce did not know about them, but was pleased to be informed and was able to push the right buttons.
I have done so twice now and things were fixed. They were problems which affected not just me, but potentially lots of other fliers.
Bruce did not know about them, but was pleased to be informed and was able to push the right buttons.