New Australia/Pacific Island structure
#61
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
Originally Posted by anat01
would hope the same will hold for *G for the NZ Trans-Tasman services. *S may not be so fortunate.?
Last edited by lokijuh; Mar 18, 2010 at 10:01 pm
#62
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
LA catering in J is much better than Y (on any airline trans-tasman). The complaints are about lack of substance, not the quality. There is usually a couple of really good wines to distract oneself from the meal being a sandwich.
#64
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
Now, NZ has completely lost it
I also think they market themselves as a premium airline. By now cutting out J on the connecting flights to US/Asia from Australia they basically send mixed messages to their customers. Who in their right mind would purchase a J fare to the US via AKL and then suffer through 3.5h of economy??? Right now I can't see that they made any changes on the SYD-AKL route for later this year. Most of the flights are 320 and will have Y only.
If Space+ goes, so will my business with NZ...Period...
Yes, my business also only pays for Y travel sadly. However, as they only book the cheapest fare I would now end up in just a seat with NZ and would have to pay for everything out of my pocket if I wanted e.g. extra space or extra food. I don't even earn miles for the flights. So, why would I fly NZ in the future? I'd rather get on QF, earn miles, get food and lounge access.
I think from a marketing perspective NZ has done the worst they can to damage their brand. This no longer is an airline with a consistent product. Why try to be two things at once? It doesn't work.
It's sad to see this development...
I also think they market themselves as a premium airline. By now cutting out J on the connecting flights to US/Asia from Australia they basically send mixed messages to their customers. Who in their right mind would purchase a J fare to the US via AKL and then suffer through 3.5h of economy??? Right now I can't see that they made any changes on the SYD-AKL route for later this year. Most of the flights are 320 and will have Y only.
If Space+ goes, so will my business with NZ...Period...
Yes, my business also only pays for Y travel sadly. However, as they only book the cheapest fare I would now end up in just a seat with NZ and would have to pay for everything out of my pocket if I wanted e.g. extra space or extra food. I don't even earn miles for the flights. So, why would I fly NZ in the future? I'd rather get on QF, earn miles, get food and lounge access.
I think from a marketing perspective NZ has done the worst they can to damage their brand. This no longer is an airline with a consistent product. Why try to be two things at once? It doesn't work.
It's sad to see this development...
#65
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
I also think they market themselves as a premium airline. By now cutting out J on the connecting flights to US/Asia from Australia they basically send mixed messages to their customers. Who in their right mind would purchase a J fare to the US via AKL and then suffer through 3.5h of economy???
#66
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,819
KF raises a good point
that I think many are missing. NZ are not cutting Buisness class completly to Aus - They still have 777, 767 and occasional 747 servicing aus and I'm sure if NZ has any intellegence, these will operate to best suit the buisness traveller.
#67
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
#68
Join Date: Apr 2004
Location: Belgrade, Serbia
Programs: Etihad Guest
Posts: 1,549
What a crappy downgrade.
There are six Quuensland-based Gold Elites in my family. We now have to fly during working hours on NZ135/6 BNE-AKL if we want a proper product on flights to the Pacific via AKL.
And if we want to continue to fly long-haul from our local airport OOL to the USA and UK we have to fly the first and last sectors in Economy?
Its goodbye Air NZ, hello V Australia from us. I'm going to contact Velocity on Monday to see whether they will status match us, as Air NZ no longer meets our needs.
There are six Quuensland-based Gold Elites in my family. We now have to fly during working hours on NZ135/6 BNE-AKL if we want a proper product on flights to the Pacific via AKL.
And if we want to continue to fly long-haul from our local airport OOL to the USA and UK we have to fly the first and last sectors in Economy?
Its goodbye Air NZ, hello V Australia from us. I'm going to contact Velocity on Monday to see whether they will status match us, as Air NZ no longer meets our needs.
#69
Join Date: Apr 2004
Location: Belgrade, Serbia
Programs: Etihad Guest
Posts: 1,549
BNE, SYD, MEL (& PER in one direction) have widebody flights which connect to/from most of the longhaul flights, and thus will still have business class. I'd be very surprised if that doesn't continue - there are a lot of connecting Australia passengers, particularly on the North America flights.
From now on, I can only fly Business Class if I take an extra day off work.
No thanks.
#70
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
Except New Zealand exists south of the Bombay Hills. Either that, or Air NZ thinks there is no business travellers outside of Auckland.
#71
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
I'm hoping QF will take Option 1, but I suspect Option 2 will eventuate.
#72
Join Date: Nov 2006
Location: MSP, WLG, or the forward most A seat in Y I can get
Programs: UA Plat (and all the derivatives on cars and hotels that implies)
Posts: 491
I read this as suggesting that the new approach will be trialled on CHC-SYD, and gives NZ the flexibility to change things before a full roll-out. That seems sensible.
As *G I'd be quite happy to buy seat + bag, and have a better meal in the lounge before the flight.
But like others I wonder why the removal of Space+.
I note also that only the movies are pay per view, even with seat you still get access to games, music, tv.
Indeed if you're a business traveler going to Australia for the day or overnight, seat might be a great option. Though the 32" pitch will make the laptop usage a bit more difficult.
Would be nice if they offered power in the seats like will be doing on longhaul.
Our new products will be progressively rolled out for sales from May 2010. Travel will commence from Christchurch to Sydney in August 2010 with additional routes to follow.
But like others I wonder why the removal of Space+.
I note also that only the movies are pay per view, even with seat you still get access to games, music, tv.
Indeed if you're a business traveler going to Australia for the day or overnight, seat might be a great option. Though the 32" pitch will make the laptop usage a bit more difficult.
Would be nice if they offered power in the seats like will be doing on longhaul.
#74
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,513
Removal of Space+ is still my biggest problem, i am happy to fly Y trans-tasman as Space+ is very comfortable, not too fussed about a meal but something lite is fine (what they have currently) and the IFE is fine for short hops, i usually just have the airshow on and listen to some music.
#75
Join Date: Sep 2009
Location: Wellington/Dunedin/Auckland/Africa/Pacific Islands/Geneva
Programs: NZ*E
Posts: 182
I had this sent to me for those interested....
http://www.4shared.com/file/24446036.../Matariki.html
Short video explaining the new service.
http://www.4shared.com/file/24446036.../Matariki.html
Short video explaining the new service.