No lounge access on MH, no elite bonus
Dec 8, 2005, 8:17 am
#1
Original Poster
Join Date: Feb 2004
Location: New Delhi, India
Posts: 31
No lounge access on MH, no elite bonus
Took my first flight on MH economy after the launch of FB on DEL-SYD via KUL.
My experiences:
1. MH refused me a lounge pass at DEL and advised me to ask KL groundstaff. They took one look at my Gold FB card and issued me a lounge pass.
2. Walked into Business lounge at KUL in an authoritative manner, afraid that I would be stopped if I showed my boarding pass. I had a several hour layover so being denied access would have been a tragedy. In the event, got in all right.
3. MH at SYD refused me lounge access, showed me a memo from NW about WP members no longer getting access and one from KL about Silver FBs but when I asked for a letter about Gold FBs, they shrugged their shoulder. Note that the MH flight from SYD is a KL codeshare, but that made no difference.
4. Mileage credit has been posted and there is no elite bonus.
Now when were these changes notified to us????
My experiences:
1. MH refused me a lounge pass at DEL and advised me to ask KL groundstaff. They took one look at my Gold FB card and issued me a lounge pass.
2. Walked into Business lounge at KUL in an authoritative manner, afraid that I would be stopped if I showed my boarding pass. I had a several hour layover so being denied access would have been a tragedy. In the event, got in all right.
3. MH at SYD refused me lounge access, showed me a memo from NW about WP members no longer getting access and one from KL about Silver FBs but when I asked for a letter about Gold FBs, they shrugged their shoulder. Note that the MH flight from SYD is a KL codeshare, but that made no difference.
4. Mileage credit has been posted and there is no elite bonus.
Now when were these changes notified to us????
Dec 8, 2005, 9:07 am
#2
Join Date: Aug 2001
Posts: 3,673
We were notified of those changes by omission. Remember, FB is all about improvement 
1. FB lounge access is supposedly tied to Skyteam flights. MH doesn't grant it for coach passengers, even if Skyteam E+
2. I'm surprised you were not asked to show your BP; the lounge wardens at KLIA are quite condescending in rejecting FB elites. KL's designated lounge is the Plaza Premium lounge, but I haven't tried getting into it with an MH-coded coach ticket not bound for AMS in the past year.
3. IIRC having a KL ticket should get you into some Skyteam lounge, whereas an MH coach ticket on the same flight would not, notwithstanding your FB gold card.
4. No elite bonus, nor level miles, but MH miles usually post in 1-3 weeks. Personally I've been crediting MH flights to my LX account, where at least there are no restrictions on flights from KUL to CDG, ZRH, etc.
1. FB lounge access is supposedly tied to Skyteam flights. MH doesn't grant it for coach passengers, even if Skyteam E+
2. I'm surprised you were not asked to show your BP; the lounge wardens at KLIA are quite condescending in rejecting FB elites. KL's designated lounge is the Plaza Premium lounge, but I haven't tried getting into it with an MH-coded coach ticket not bound for AMS in the past year.
3. IIRC having a KL ticket should get you into some Skyteam lounge, whereas an MH coach ticket on the same flight would not, notwithstanding your FB gold card.
4. No elite bonus, nor level miles, but MH miles usually post in 1-3 weeks. Personally I've been crediting MH flights to my LX account, where at least there are no restrictions on flights from KUL to CDG, ZRH, etc.
Dec 8, 2005, 10:22 am
#3
Join Date: Jun 2004
Location: S Yorks
Programs: FB SE,*A gold, Air China companion
Posts: 29
Am I correct to assume then that booking a flight, AMS - KUL, through either the KLM web site or by telephone and the flight was with ML under a KL number, then I would get award miles, but not level miles?
Thanks
Thanks
Dec 8, 2005, 11:51 am
#4
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
Originally Posted by TonyS
Am I correct to assume then that booking a flight, AMS - KUL, through either the KLM web site or by telephone and the flight was with ML under a KL number, then I would get award miles, but not level miles?
Thanks
Thanks
Flights operated by MH only earn Award miles. Your statement is correct.
Dec 8, 2005, 3:12 pm
#5
Join Date: Apr 2000
Location: Cleveland
Programs: AF/KLM Plat For Life/UA Million Miler-PremEx For Life/SPG Gold
Posts: 5,054
This is still an issue in dispute.
FB Canada has said that MH flights with KL codeshares do count for Level miles. The T/C language is regrettably unclear.
This is a priority issue that I requested chrissxb to clarify, as it is a tangible, real-time issue vs. our wish lists for enhancements, improvements, etc.
FB Canada has said that MH flights with KL codeshares do count for Level miles. The T/C language is regrettably unclear.
This is a priority issue that I requested chrissxb to clarify, as it is a tangible, real-time issue vs. our wish lists for enhancements, improvements, etc.
Dec 8, 2005, 3:27 pm
#6
Join Date: Apr 2000
Location: Cleveland
Programs: AF/KLM Plat For Life/UA Million Miler-PremEx For Life/SPG Gold
Posts: 5,054
From Oct 31...
Spoke with Canadian FB HelpDesk, specifically about the KL 4102 KUL-AMS.
CSR spoke with her Supervisor and determined that a KL or AF codeshare on non-Skyteam metal IS eligible for Level mileage, BUT that the mileage crediting must be done MANUALLY. Therefore, if you knowingly fly on a codeshare, it is your responsibility to contact FB to insure appropriate Level mileage crediting.
Not an elegant solution, by any means, but a solution nonetheless.
My modest suggestion is to contact FB BEFORE flying a codeshare flight and have them insert it into your record that FB acknowledges that:
* the codeshare flight is indeed eligible for Level miles
* the codeshare flight will indeed be manually inputted after flight completed
* the agent has his/her name inputted into your record as well for accountability
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Last edited by beaubo : Oct 31, 05 at 2:05 pm.
Spoke with Canadian FB HelpDesk, specifically about the KL 4102 KUL-AMS.
CSR spoke with her Supervisor and determined that a KL or AF codeshare on non-Skyteam metal IS eligible for Level mileage, BUT that the mileage crediting must be done MANUALLY. Therefore, if you knowingly fly on a codeshare, it is your responsibility to contact FB to insure appropriate Level mileage crediting.
Not an elegant solution, by any means, but a solution nonetheless.
My modest suggestion is to contact FB BEFORE flying a codeshare flight and have them insert it into your record that FB acknowledges that:
* the codeshare flight is indeed eligible for Level miles
* the codeshare flight will indeed be manually inputted after flight completed
* the agent has his/her name inputted into your record as well for accountability
--------------------------------------------------------------------------------
Last edited by beaubo : Oct 31, 05 at 2:05 pm.
Dec 8, 2005, 3:39 pm
#7
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,404
It seems that this is definitely needed for KL flights operated by MH.
My personal experience is that it is not needed for AF flights operated by OS or AY.
My personal experience is that it is not needed for AF flights operated by OS or AY.
Dec 8, 2005, 3:46 pm
#8
Join Date: Aug 2001
Posts: 3,673
Originally Posted by JOUY31
My personal experience is that it is not needed for AF flights operated by OS or AY.
Dec 26, 2005, 1:08 am
#9
Join Date: Feb 2002
Location: Reutlingen, Germany
Programs: LH FTL, UA 1K MM, Lifetime Marriott Platinum, Starwood Platinum
Posts: 558
We dont care what your KLM status is...
While I got the statement above from MH ticketing staff in AMS when I requested an Exit seat (we give it only to pax taller than 1,95m - KLM requires 2m!) or the chance of paying a published promotional upgrade price (we have seats left but I don't sell it to you because you are on a KLM flight number)
the miles posted including elite bonus and level miles.
Beside from that it was obviously a week day for MH: I returned both meals almost untouched as they where inedible - that was the first time I did that on a long haul flight.
the miles posted including elite bonus and level miles.
Beside from that it was obviously a week day for MH: I returned both meals almost untouched as they where inedible - that was the first time I did that on a long haul flight.
Feb 24, 2020, 10:03 am
#10
Join Date: Apr 2013
Location: who knows!
Programs: FB PFL, TK Gold, PC Platinum
Posts: 442
bringing back to life this ancient thread...
Perhaps someone might have the answer...
Bought and award ticket KUL-BKK on FB. Flight is operated by MH. Would I get lounge access being OW Emerald??
Perhaps someone might have the answer...
Bought and award ticket KUL-BKK on FB. Flight is operated by MH. Would I get lounge access being OW Emerald??
