E-Mail Flying Blue
Jun 7, 2005, 9:25 am
#1
Original Poster
Join Date: Jun 2004
Programs: FB-PFL / MH-G / QF-S
Posts: 209
E-Mail Flying Blue
I do not know if it has been discussed before but I surely remember everybody complaining about the impossibility to contact Frequence Plus by e-mail. While browsing the new site I discovered we can actually now contact Flying Blue by e-mail. The link is 'hidden' as follows:
French site:
Accueil - Voyageurs Frequents - Flying Blue - A votre Service
Contacter Flying Blue - Envoyez-nous un E-Mail
(you then have to enter your account number and pin number and here you are on a contact box!!!)
US site:
Home - Frequent Flyers - flying Blue - Customer Care
Contact Flying Blue - Send e-mail
It would be nice to get a report from somebody who has tried this contact way and see how long it takes to get an answer.
French site:
Accueil - Voyageurs Frequents - Flying Blue - A votre Service
Contacter Flying Blue - Envoyez-nous un E-Mail
(you then have to enter your account number and pin number and here you are on a contact box!!!)
US site:
Home - Frequent Flyers - flying Blue - Customer Care
Contact Flying Blue - Send e-mail
It would be nice to get a report from somebody who has tried this contact way and see how long it takes to get an answer.
Jun 7, 2005, 11:32 am
#3
In Memoriam
Join Date: Jul 2002
Location: CDG
Programs: I used to be Plat, but now I'm not. Now I'm just Gold. Lucky if I keep that.
Posts: 4,029
I'd love to send an e-mail to sweet Babu at FB. I'm curious to see the response time (i'll cut them a break now since the program just started and this is the first time F+ people have been able to e-mail customer service).
Jun 8, 2005, 2:39 am
#4
Join Date: Jun 2005
Programs: Flying Blue
Posts: 4
Mail to Mr Babu ...
Hello,
You know his name, his first name and you know the namin convention of AF's e-mails so you could potentially send him a direct e-mail ... I'll probably do that if I get no response from the public mailbox ....
You know his name, his first name and you know the namin convention of AF's e-mails so you could potentially send him a direct e-mail ... I'll probably do that if I get no response from the public mailbox ....
Originally Posted by dctorres
I'd love to send an e-mail to sweet Babu at FB. I'm curious to see the response time (i'll cut them a break now since the program just started and this is the first time F+ people have been able to e-mail customer service).
Jun 8, 2005, 3:01 am
#5
Original Poster
Join Date: Jun 2004
Programs: FB-PFL / MH-G / QF-S
Posts: 209
I should actually be able to answer my own question shortly as I have tried to contact FB by telephone more than 3 times this morning and I had to give up after 10 minutes waiting each time...
I instead decided I should take this opportunity (as I am not in a rush to obtain an answer) to just ask a question regarding the renewal of my Petroleum Club card which i have not received... Let's see how long it will take to get a reply.
I instead decided I should take this opportunity (as I am not in a rush to obtain an answer) to just ask a question regarding the renewal of my Petroleum Club card which i have not received... Let's see how long it will take to get a reply.
Jun 10, 2005, 11:04 am
#7
Join Date: Nov 2004
Location: VIEAMS
Programs: FB,BD,LH,EK,PC,HH,MR
Posts: 821
Originally Posted by Germanfflyer
I am already waiting for more than 3 days for 2 questions I send in on sunday....
I think you know that there are alot of emails to be answered. there are millions of members :-) Just be patience.
Jun 15, 2005, 1:36 am
#8
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,406
Originally Posted by PappaG
I sent FB an email yesterday through the KLM-site. I'll let you know when I get a reply.
Jun 18, 2005, 9:58 am
#10
Ambassador: Thai Airways
Join Date: Jan 2005
Location: Bangkok
Programs: UA 1k, TG Gold, LT Bonvoy Titanium, Hyatt Globalist, Hilton Diamond, IHG Diamond Ambassador
Posts: 1,034
I sent email to Flying Blue US (over the website), it has been almost one week, no reply.
I know a direct contact for Flying Blue Thailand. The KICK is that if I ask something she knows, she will answer within 1 day (sometimes within hours), however, if I ask something difficult and/or she has no clue, then no need to wait for her replies cos it will never arrive. This has happened more than 5 times in the past 4 months. Easy questions, no problem, difficult ones, dream about it.
I believe when she receives difficult questions from me, she went through the same channel all of us do, emailing Flying Blue Headquarter and never receives replies from them either (like we have waiting to receive replies from the web...)
I know a direct contact for Flying Blue Thailand. The KICK is that if I ask something she knows, she will answer within 1 day (sometimes within hours), however, if I ask something difficult and/or she has no clue, then no need to wait for her replies cos it will never arrive. This has happened more than 5 times in the past 4 months. Easy questions, no problem, difficult ones, dream about it.
I believe when she receives difficult questions from me, she went through the same channel all of us do, emailing Flying Blue Headquarter and never receives replies from them either (like we have waiting to receive replies from the web...)
Jun 22, 2005, 7:09 am
#12
Original Poster
Join Date: Jun 2004
Programs: FB-PFL / MH-G / QF-S
Posts: 209
Originally Posted by greggyfroggy
Let's see how long it will take to get a reply
Last edited by greggyfroggy; Jun 22, 2005 at 7:10 am Reason: Sorry for the double post trying to edit the quote...
Jun 22, 2005, 5:55 pm
#13
Join Date: Jan 2005
Posts: 195
I know guys. A site pretending to be interested in your feedback/questions through email, but not sending an automated acknowledgement with a tracking number, and responding within 48 hours is a joke, in my view.
In that light, let's all have a good laugh:
BTW, when are we starting this sticky thread with all that is not working satisfactorily on the FB/KLAF web sites?
In that light, let's all have a good laugh:
BTW, when are we starting this sticky thread with all that is not working satisfactorily on the FB/KLAF web sites?
Jun 23, 2005, 8:24 am
#15
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,406
17 days now for me. I don't understand why they just don't send out an email to the ones in the (hopefully existing) queue, saying that waiting times are long. It is not as if it would cost anything..