Award booking cancelled and miles taken
Feb 15, 2024, 8:59 am
#2
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,750
My guess is that your ticket has been cancelled due to suspected fraud, and that you will have to attend an Air France ticket counter to have it released....as has been documented here countless times before.
Feb 16, 2024, 12:02 am
#4
Join Date: Jun 2011
Location: FRA/SXB
Programs: FB Gold
Posts: 1,999
I believe governmental taxes are refundable. But you would have to request a refund for that portion.
Feb 22, 2024, 8:31 am
#7
Original Poster
Join Date: Feb 2024
Posts: 8
Talked to flying blue agent on the phone who suggest I mail them to mail.audit. I did that couple of days ago but still no reply. Worse case I might be able to get my points back through AMEX, but what about the tax component? Will that be lost?
Feb 24, 2024, 11:21 am
#8
Join Date: Nov 2023
Programs: Flying Blue Platinum Ultimate, Hilton Diamond, Sixt Diamond, Hertz Platinum, Amex Centurion
Posts: 135
As far as I know, they can never collect the tax part as a penalty because they collect that on behalf of the government. The tax is only applicable when actually flown (or perhaps flight missed due to fault of the passenger). Certain fees could also qualify for a refund such as fuel surcharge since you’re not using your part of the fuel due to cancellation of the ticket. No matter what they argue about the reason for cancelling the ticket, the taxes and fees refund always have to follow applicable regulations.
Feb 24, 2024, 5:14 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,568
This might be the case if you recently created your account without taking flights. Also if the "spouse" has a different surname and address.
In the end, you will get some resolution, but it will be slow.
Tax ought to be refundable, but that is usually small and does not include any carrier surcharge.
Note that miles transfers back to AMEX is usually not possible. Even if it is your own AMEX card.
Mar 15, 2024, 7:51 pm
#13
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,568
You never replied to the question" Can you tell us if you've ever accumulated Flying Blue miles from flying?"
If you never had flying miles in your account, FB dislikes it.
My guess is that they are using a "delaying" tactic to "penalize" you and others in that situation.
Apparently you did not do anything "illegal" if you transferred miles from your own credit card and gifted (expensive) miles from your spouse (hopefully you can prove the family relationship). But, FB makes is hard to use those miles.
Many posters have reported such FB delaying tactics, possibly making you go through hoops . Whether it is legal to do that has apparently not yet been challenged.
If you never had flying miles in your account, FB dislikes it.
My guess is that they are using a "delaying" tactic to "penalize" you and others in that situation.
Apparently you did not do anything "illegal" if you transferred miles from your own credit card and gifted (expensive) miles from your spouse (hopefully you can prove the family relationship). But, FB makes is hard to use those miles.
Many posters have reported such FB delaying tactics, possibly making you go through hoops . Whether it is legal to do that has apparently not yet been challenged.