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FB: 40% increase in cancellation fee (now €70)

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Old Jan 25, 2024, 10:02 am
  #1  
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FB: 40% increase in cancellation fee (now €70)

This appears to have changed very recently...

https://www.flyingblue.com/en/spend/flights/rewards
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Last edited by irishguy28; Jan 26, 2024 at 12:04 am
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Old Jan 25, 2024, 10:34 am
  #2  
 
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Originally Posted by irishguy28
This appears to have changed very recently...

https://www.flyingblue.com/en/spend/flights/rewards

Perhaps it changed back in December when this change was introduced, but I genuinely think it's more recent than that: Flexibility removed /reduced for Light and Standard tickets
It is quite recent because I cancelled an award flight around 3 weeks ago and it was still 50€.
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Old Jan 25, 2024, 1:40 pm
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Would they honor the 50€ fee for existing booking? I believe the amount is advertised in the booking process.
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Old Jan 25, 2024, 11:43 pm
  #4  
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Originally Posted by KLflyerRalph
Would they honor the 50€ fee for existing booking? I believe the amount is advertised in the booking process.
I guess we'll find out soon enough!
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Old Jan 26, 2024, 4:24 am
  #5  
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They would have to. That's part of the fare (rules) that you booked - or at least normally for paid tickets it is.
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Old Jan 26, 2024, 6:25 am
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Originally Posted by Xandrios
They would have to. That's part of the fare (rules) that you booked - or at least normally for paid tickets it is.
For award tickets, it can get thorny: some airlines will/have let you cancel the award ticket for free but charge you a fee for redepositing the miles. DL pre pandemic was an example of that (the fee was waived for elites; theoretically it still applies to ex-Asia DL awards though the DL agents generally don't collect it).

Don't know if that's how FB does it, but it's a possibility.
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Old Jan 26, 2024, 7:06 am
  #7  
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Originally Posted by KLflyerRalph
Would they honor the 50€ fee for existing booking? I believe the amount is advertised in the booking process.
Interestingly enough, the "old" €50 fee is still being shown throughout the FB booking process...at least on klm.com....
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Old Jan 27, 2024, 2:36 am
  #8  
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Do they usually waive that €50 cancellation fee for Platinums, or did I just get lucky last October?
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Old Jan 27, 2024, 4:19 am
  #9  
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It’s really disappointing that this applies to everyone and on both cancellation and change. As a reminder, on ba, from a certain status level we don’t have any change or cancellation fee.

given fb dynamic pricing I change award flights more often than on ba (as sometimes a very expensive itinerary becomes reasonable again) so we are basically punished twice…
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Old Jan 27, 2024, 2:34 pm
  #10  
 
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Originally Posted by KLflyerRalph
Would they honor the 50€ fee for existing booking? I believe the amount is advertised in the booking process.
They do. I canceled an Award ticket for €50 yesterday.
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Old Jan 29, 2024, 6:44 am
  #11  
 
Join Date: Jan 2009
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To be honest,
1) with further restrictions on Business tickets (the late invention of LIGHT fares)
2) the increased cost of changes even on FLEX tickets
3) the higher price for Award cancellations
4) the "announced" cuts on Award prices which lasted only few hours before going back to the sad reality of dynamic prices where there's basically no-limits to the non-sense....

Flying Blue is becoming less interesting as a loyalty program (like it happened to most programs of the hotels).
I know it's a way to reduce inflation costs impact on the account in a period of inflation (like shrinkage on FMCG) but it leaves a lot of bitter on the so called "loyal passengers" tongue.
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Last edited by Squerez; Jan 31, 2024 at 9:40 am
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Old Jan 29, 2024, 2:10 pm
  #12  
 
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Originally Posted by Concerto
Do they usually waive that €50 cancellation fee for Platinums, or did I just get lucky last October?
no, they don't. I had to pay the fee for cancelling / rebook two business class award tickets
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Old Jan 29, 2024, 4:07 pm
  #13  
 
Join Date: Dec 2019
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Originally Posted by Concerto
Do they usually waive that €50 cancellation fee for Platinums, or did I just get lucky last October?
For normal cancellations, they do charge you the 50 euros. I've had a few instances were this was not done, for example to cancel within 24h, or I wished to change from an economy award to business award. The agent said did not consider a change as it was on the same flight, but technically the fee might have been due.

Other circumstances, like bad weather at AMS, may result in the fee being waived as well.
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Old Feb 1, 2024, 12:48 am
  #14  
 
Join Date: Sep 2021
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Originally Posted by Concerto
Do they usually waive that €50 cancellation fee for Platinums, or did I just get lucky last October?
Same for me, but it was my first cancellation, maybe first one‘s on the house?
meyden is offline  
Old Feb 1, 2024, 4:12 am
  #15  
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As of today, all change/cancel fees for reward
tickets made for Platinum members from their own account are free.
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