Yes that is terrible business practice.

The agent called me back saying that she contacted the KYC team and their decision is definitive and that I can send a complain by post mail, but i doubt it would lead anywhere.

Farewell American Express.

That's really unlucky and frustrating, Amex is probably the best way to earn miles in France unless you travel in J or F all the time . Not being able to understand why is the hardest part I believe.

what would happen if you simply applied for another card (in a few months time)?

I don’t know. If they terminated my card then I would have probably been flagged in the system.
i will ask the question in the Amex forum.

sorry, letter in French

https://cimg3.ibsrv.net/gimg/www.fly...12152592e4.jpg

that's very harsh and violent !!!

In summary:

We do what we want and we don’t care.
Please don’t ask any questions
Cheers

My AFKL Plat card was suspended without notice then cancelled after 31 years of membership, despite significant spending over the years.

They cancelled my Gold card which they had just issued, even though I had supplied all the information they had requested.

Trust me, they are more arrogant than you can imagine and could not care less. Their level of incompetence beggars belief.

Definitely flagged. They cancelled your card for a "reason", so why would they issue a new card?

In my case, they said I was banned for life. :D

It is a good alternative. Less flexibility with spending limits though, as they don't allow interim bank transfers in case you reach the monthly balance limit.

The maximum monthly spending limit is based on your taxable income, so if you use your card for private and business expenses, you may reach the limit too easily.

The big plus though is that the reward is as good as cash (if you travel regularly) contrary to miles due to dynamic pricing.

You have.

It is now time to give them the middle finger and start enjoying the idea that they will loose significant money once your card is cancelled.

Trust me, once the idea settles in into your mind, it is quite enjoyable. :) I used to think I could not "leave without it" but once I realised I could, I popped open a bottle to celebrate my replacement Visa card.

My god, 31 years... sad to see the lack of respect towards long term loyal customers :(

My sister living in Canada never really paid attention to credit cards, i told her to get one. I even sponsored someone here on this topic last month. To think that over time i have recommended lots of friends and family to get an Amex.


So just a heads up this morning about Amex insurance... I was just confirmed that insurance only covers when still holding the Amex.

I booked my car rental for August, I made in March with the Amex, fully prepaid. But as the card will be terminated and returned before the day of rental, even if the rental is fully paid with the Amex, I won't have the rental covered... basically, it's ok for Amex to make money on my back but when it comes to applying the insurance i'm entitled to as the rental is already paid, the answer is no.

Hopefully i booked Europcar and they are very flexible. All rentals are cancellable 2 days prior rental. I was able to cancel and rebook (even at a cheaper price) with my bank VISA card to get covered.

Has this happened to you recently as well ?
I guess you also don’t know why they did it ?

carnarvon did you receive a similar letter like mine ? and as asked by newflyer27, was it recently too?

My advice would be to lawyer up.

Most of the banks have a free legal aid (included with the fees of "la convention de compte"), not very good lawyers but a letter from a lawyer always get a serious answer. Also, you can escalate the problem to a "médiateur" [https://www.service-public.fr/partic...sdroits/F20523] (not sure it's the one for banks but you can verify).

Also, thanks to the CNIL [https://www.cnil.fr/fr/le-droit-dacc...tient-sur-vous], you are entitled to have access to the data they have on you.