Huge delay announced 5 days beofre travel
Dec 4, 2018, 6:11 am
#1
Original Poster
Join Date: Feb 2018
Posts: 31
Huge delay announced 5 days beofre travel
So I am due to fly from CAI-CDG-MPL on Sunday. Flight was due to leave at 01:55.
I get the following email which means a 10.5 hour delay due to operational issues!
As I was leaving in the middle of the night I do not have a hotel booked. Will AF book me another night at my hotel? Will look to claim EU261 when I land but I hope I can catch a connecting flight!
Has anyone experienced anything like this before? The app and the website show the original flight time too...
I get the following email which means a 10.5 hour delay due to operational issues!
Your flight number AF567 has been delayed to 12:25 on 12/09/2018
We are very sorry, but due to operational reasons your flight has been delayed. We realise that this is inconvenient and are doing our best to make your flight depart as soon as possible.
Please consult the new check-in deadline indicated on www.airfrance.com or on the AF app.
Rest assured of our relentless commitment to deliver the best possible service.
Yours sincerely,
Air France Customer Service
We are very sorry, but due to operational reasons your flight has been delayed. We realise that this is inconvenient and are doing our best to make your flight depart as soon as possible.
Please consult the new check-in deadline indicated on www.airfrance.com or on the AF app.
Rest assured of our relentless commitment to deliver the best possible service.
Yours sincerely,
Air France Customer Service
Has anyone experienced anything like this before? The app and the website show the original flight time too...
Last edited by ManuG14; Dec 4, 2018 at 6:25 am
Dec 4, 2018, 9:11 am
#7
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Join Date: Aug 2010
Location: DCA
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Given the discrepancy and the odd timing, I would telephone AF directly and ask. Before booking a hotel, asking for a reroute and voluntarily changing and downgrading, it would make sense to know that there really is a significant change.
Dec 4, 2018, 2:20 pm
#8
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This is a Joon route, so with A340, and I think they have some operational issues with those aging A340. I am guessing the one scheduled to operate OP's flight could be in maintenance and scheduled to be released at a time leading to the delay announced.
They should definitely take care of your extra night in CAI.
They should definitely take care of your extra night in CAI.
Dec 4, 2018, 4:12 pm
#10
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