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Old Sep 8, 2011, 2:42 am
  #1  
Original Poster
 
Join Date: Feb 2009
Posts: 69
Incorrect mileage credit

Last month, I flew HKG-CDG-BOD and back, all in paid Affaires.

For some reason, FB credited the outbound correctly with the base miles and the class of service bonus. For the return, however, they somehow decided I flew economy, and that too N class, and only credited 25% to my account.

I know I can call them and ask them to rectify, but I'd like to avoid talking to FB altogether!

Is there any way I can get this fixed without talking to them?

Thanks!
moomoo is offline  
Old Sep 8, 2011, 3:11 am
  #2  
 
Join Date: Jan 2007
Location: GLA
Programs: AF/KL FB Plat 4L, VA Vel Silver, BA EC, LH M&M
Posts: 1,825
You can write an email. Go to AF's website and then to Contact. You can send an email to FB directly from the page.
cityflyer369 is offline  
Old Sep 8, 2011, 3:52 am
  #3  
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
 
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,404
Originally Posted by moomoo
Is there any way I can get this fixed without talking to them?
In my personal experience, calling has been the most effective way.
JOUY31 is offline  
Old Sep 8, 2011, 4:11 am
  #4  
yno
 
Join Date: Mar 2011
Programs: FB, Accor, Marriot
Posts: 426
calling is effective, I've done it a few times. It seems that the facebook team is also quite efficient.
yno is offline  
Old Sep 8, 2011, 5:13 am
  #5  
Moderator: Aegean Miles+Bonus
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,340
What class was your return leg booked on?
Xandrios is offline  
Old Sep 9, 2011, 8:40 am
  #6  
 
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 191
Originally Posted by yno
calling is effective, I've done it a few times. It seems that the facebook team is also quite efficient.
The Facebook team is efficient but it's been my experience that they have the same problems communicating with FB that the rest of us do.
Yony is offline  


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