Does the Platinum hotline have an email?

Old Mar 10, 20, 10:42 pm
  #1  
Original Poster
 
Join Date: Feb 2008
Programs: Flying Blue Platinum / Marriott Gold / Hilton Gold / IHG Platinum ... A former AA Platinum
Posts: 105
Does the Platinum hotline have an email?

the super helpful folks who answer the phone at the phone line +33 1 49 88 (etc) ... Do they have an email address for non-time sensitive questions?

I have two Delta-stock tickets that are still showing my Skymiles number, even though I've removed them from my booking on the delta site and added Air France instead.
I'm sure their phone is ringing off the hook, so I'd rather slip them an email asking for my reservations to be fixed when they have a moment.

But I only have the phone number...

Many thanks!

PS (If it's a secret email, kindly DM me -- happy to provide proof of fancy status)
gaukuser is offline  
Old Mar 11, 20, 2:01 am
  #2  
 
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB Plat.), Latam Black, LH MM, Iberia plus, HH: Diamond, Bonvoy & ALL: Gold
Posts: 972
I'm afraid but the answer is no. There is not such thing like a platinum email contact.
wuzziduzziman is offline  
Old Mar 11, 20, 3:37 am
  #3  
 
Join Date: Jun 2005
Location: 🇸🇬 🇭🇰 🇫🇷
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Posts: 4,749
Yes they have one. They used it to send me emails (not marketing, rather manual invoice or tickets during / after a call with them).

No idea if they answer to that mail though.

PM for details.
bodory is offline  
Old Mar 11, 20, 5:12 am
  #4  
 
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB Plat.), Latam Black, LH MM, Iberia plus, HH: Diamond, Bonvoy & ALL: Gold
Posts: 972
Originally Posted by bodory
Yes they have one. They used it to send me emails (not marketing, rather manual invoice or tickets during / after a call with them).

No idea if they answer to that mail though.

PM for details.
These accounts are not meant to be used for regular platinum hotline business.
wuzziduzziman is offline  
Old Mar 11, 20, 1:20 pm
  #5  
 
Join Date: Sep 2014
Programs: Flying Blue Plat, Air Europa Silver, IHG Plat, Accor Plat
Posts: 994
Yes, they do have an email. E.g. there is one for customers from Spain. You can use it e.g. to have them transmit messages to customer care.
HalconBCN is offline  
Old Mar 12, 20, 1:11 am
  #6  
Original Poster
 
Join Date: Feb 2008
Programs: Flying Blue Platinum / Marriott Gold / Hilton Gold / IHG Platinum ... A former AA Platinum
Posts: 105
thanks everyone ! really appreciate you all sharing your intel i ll report back on whether it worked ...
gaukuser is offline  

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