FB06

I made a booking on Expedia a few days ago for a VN long haul flight. I wasn't able to add my Flying Blue number. I cannot access my booking nor on AF nor VN websites. How can I access booking online and add my FQTV number?
My flight is in Z class so we are talking about a bit of miles.

Goldorak

For AF site, It's normal that you can't access this booking if you don't have any AF-operated flight or an AF-coded flight in your PNR. For VN, is it that the web site doesn't have the MMB page or is it that you can retrieve your booking but can't add your FB number ?
In any case, nothing to worry about. Worst case scenario is that your FB number will be added at the airport when you'll check-in.

orbitmic

Call Expedia.

KLflyerRalph

Try the MMB tool on the Saudia website.

FB06

I tried that but the Expedia in Singapore where I live couldn't manage a booking on a EU expedia page. I don't want to pay to call a French expedia call center.

Henry III

Definitely worth a try! I recently made a Garuda booking with a 3rd party online TA (Amex, actually: neither Expedia nor Opodo came up with the flights I wanted, and the GA website would only accept VISA as payment).

Now, once I had my PNR/locator code, I could enter my FB number via the GA website (manage booking) but I could not select seats (this is a biz-class booking, so I should've been able to).

Once the FB number was in, I could see the booking on KLM website (logged on to my FB account) but, again, no seat selection.

So I tried Saudia! After a minor problem with the 'verification code' (claimed to be sent by email, but didn't arrive, so I used the SMS option), I could fully access the booking and make my seat selection.

All in all, the Saudia website is extremely useful for accessing 'difficult' SkyTeam bookings.

-- Henry

irishguy28

Great tip!

I have a FB redemption on KL and GA, also in biz, and had not been able to select a seat for the GA flight.

Now I can!!! (the authentication code arrived immediately by email, by the way!)

AJCNL

I must be missing something here, I have a FB award booking using CZ/GA/KL, I went to the SV site, entered the PNR and got the booking up but see no option to change seats. What are you guys doing to get a verification code? I think I joined their FF program but that didn't seem to need any such code to be sent.

Henry III

You don't need to log on with an SV FFP: just click the "Manage Bookings" tab, enter your PNR* and surname, then click "Retrieve Booking" ...

... you should then see a summary of your booking, including a "Select Services" button in "Passengers Information." Clicking that button elicits the authentication code process.

-- Henry

* Hint: Maybe KLM PNRs don't work? Try the GA or CZ code!

irishguy28

The KL code most certainly does work! KL and GA both use Amadeus.

AJCNL

Ah, that's what is missing. No Select Services button in Passengers Information. What I have got is a Schedule change notification, an irrelevant 5 min later arrival time, but the message says "Please acknowledge it and choose your trip options again". Now I can't see any way to acknowledge this on their website, and maybe that is the problem. KL website also mentions the change but again shows no way of me acknowledging it.

Not a major deal, I do have seats allocated, FB booked as near to what I wanted when I booked, but being a control freak it would be nice to have access to the seat map, particularly for the CZ flights. I haven't found any MMB on any of the CZ websites.

Goldorak

As said before, no need to stress for that. Just wait for check-in at the airport and give your FB card to the agent. And keep all BP in case you have to do a retroclaim after the trip.

FB06

In the end I called VN in Singapore who simply added my FQTV number to the booking. However, they said it is normal that I cannot see my booking on vietnamairlines.com as I didn't book on that site.

-Kris-

Flew VN last August, registered FB at counter and all showed up in my overview.

TPJ

Will not work - VN is on Sabre, SV is on Amadeus.