Will they put you on an earlier connection if available seats?
#1
Original Poster
Join Date: Jun 2006
Location: SEA
Programs: Delta Plat, Hyatt Globalist, HIlton Diamond
Posts: 801
Will they put you on an earlier connection if available seats?
Just curious, I'm about to book a flight through CDG and my layover is 7 hours - to get the cheapest flight. Will AF put you on an earlier connection if there is a seat available? and for free?
#2
Join Date: Feb 2010
Programs: Flying Blue (plat), Eurobonus (gold), Accor (plat), Bonvoy (plat)
Posts: 290
#3
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
Compared to the US where airlines may be flexible with changing your flight if there is space on an earlier flight in Europe it is unlikely that it will happen unless you have a flexible ticket or your original flight is overbooked.
That said, I would always ask them to see if space is available.
That said, I would always ask them to see if space is available.
#4
Join Date: Jul 2010
Location: Denmark
Programs: FB Plat, EB Gold, TK*G Elite, PC Plat, Club Carlson Concierge
Posts: 88
As mentioned above, depends on your original flight and so forth.
As you mention you get a "cheaper ticket" by doing it this way, I assume your ticket is non-flexible and you are therefore taking a gamble, which is influenced by the following (in this order):
- Mood and assistance level of check-in assistant
- Overbooked original flight
- Availability on new flight
- Status with their FF Program
Have tried to be succesful on swapping flights without problems, and I have tried being asked for 100 GBP for a 1 hour swap - even though there was plenty of seats left and I am Plat. member. So in my view it heavily depends on the staff you speak with.
As you mention you get a "cheaper ticket" by doing it this way, I assume your ticket is non-flexible and you are therefore taking a gamble, which is influenced by the following (in this order):
- Mood and assistance level of check-in assistant
- Overbooked original flight
- Availability on new flight
- Status with their FF Program
Have tried to be succesful on swapping flights without problems, and I have tried being asked for 100 GBP for a 1 hour swap - even though there was plenty of seats left and I am Plat. member. So in my view it heavily depends on the staff you speak with.
#5
Join Date: Dec 2009
Programs: FB-LTPE
Posts: 506
- have only hand luggage; no checked-in luggage allowed (this of course does not apply if the original flight is overbooked and they need to offload some pax to other flights).
#7
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,347
With AF I would say that it almost fully dependent on the mood of the people you deal with and if there is a rational supervisor nearby. Two examples (both with hand luggage only):
Incoming flight was early and I had an hour and a half to catch the earlier flight on discounted business ticket, showed up at gate, quickly explained the situation, agent punched keys for a minute and handed me boarding pass with barely a word said.
Another time on a FULL WHACK Biz ticket, incoming flight ontime, but earlier CDG-JFK flight delayed by an hour. Show up at gate and explain situation and told, "Impossible biz is full". I ask how could they possibly know if everyone had boarded as they had not started boarding yet. I say that I will wait (afterall I had 5 hours until my flight). 45 minutes later and half an hour before the flight am approached by an AF person asking why I am not boarding. I explain the situation and am told again, "Impossible". I say that I'll wait, the guy is uncomfortable with that.
15 minutes before flight time a supervisor comes over and checks with the staff as to how things are going. She asks in France why I have not boarded. before the guy can answer, I jump in and explain my situation. She glares at the guy and mutters, "LAZY ......." at him (In French). He nervously fumbles with the computer and hands me a boarding pass. I discovered that there were THIRTY FIVE empty Biz seats on the flight, and asked the Purser...they were fully catered for all seats (before anyone jumps to that conclusion). I should also note that I was flying the flight as a AF Platinum and on a full J ticket with carry on only baggage if i did not mention it before!
Incoming flight was early and I had an hour and a half to catch the earlier flight on discounted business ticket, showed up at gate, quickly explained the situation, agent punched keys for a minute and handed me boarding pass with barely a word said.
Another time on a FULL WHACK Biz ticket, incoming flight ontime, but earlier CDG-JFK flight delayed by an hour. Show up at gate and explain situation and told, "Impossible biz is full". I ask how could they possibly know if everyone had boarded as they had not started boarding yet. I say that I will wait (afterall I had 5 hours until my flight). 45 minutes later and half an hour before the flight am approached by an AF person asking why I am not boarding. I explain the situation and am told again, "Impossible". I say that I'll wait, the guy is uncomfortable with that.
15 minutes before flight time a supervisor comes over and checks with the staff as to how things are going. She asks in France why I have not boarded. before the guy can answer, I jump in and explain my situation. She glares at the guy and mutters, "LAZY ......." at him (In French). He nervously fumbles with the computer and hands me a boarding pass. I discovered that there were THIRTY FIVE empty Biz seats on the flight, and asked the Purser...they were fully catered for all seats (before anyone jumps to that conclusion). I should also note that I was flying the flight as a AF Platinum and on a full J ticket with carry on only baggage if i did not mention it before!
#8
Original Poster
Join Date: Jun 2006
Location: SEA
Programs: Delta Plat, Hyatt Globalist, HIlton Diamond
Posts: 801
I decided to book a trip that didn't rely on this. My experience is that europe sucks for applying simple common sense "lets help you out with something that doesn't cost us anything" situations. It seems you all have similar situations. Rules!
#11
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) All (Gold)
Posts: 1,519
Will AF put you on an earlier connection if there is a seat available
1) Last month at LCY going to CDG via AMS, I have modified my first flight to AMS, but I could not the second from AMS to CDG, KLM asking 80€ for modifying, as mentioned in the rules...
2) On domestic flight, with 3 collegues and very cheap tickets, showing my Platinum card we all have taken earlier flight.
Last edited by delanotre; Apr 15, 2012 at 7:35 am Reason: precision
#12
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
It used to be a great advantage of AF on domestic flights, but they have made it very painful even for changeable fares (which I always book). it probably means that flights are easier to manage for the maybe-lazy staff, but quite annoying.
#13
Join Date: Oct 2006
Location: Paris, France
Programs: Flying Blue (LTPE) All (Gold)
Posts: 1,519
Yes, from TLS to ORY.
I mention my Plat card because my colleagues tried to book another flight with
booking machine, but the flight were just 15' after and embarkment almost finished, and it didn't worked. So I went directly to the registering desk: she called the gate and they have waited for us. ^ (and we had 2 different PNR...)
I mention my Plat card because my colleagues tried to book another flight with
booking machine, but the flight were just 15' after and embarkment almost finished, and it didn't worked. So I went directly to the registering desk: she called the gate and they have waited for us. ^ (and we had 2 different PNR...)
#14
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,531
As others have said, my experience is that it is much harder now than it used to be. There are exceptions but I have a feeling that it is much more difficult for gate agents and transfer desk agents to justify suspending the rules than it used to be. As brunos mentioned, with ticketing, the rules are applied fairly rigidly. By the way, I have seen the exact same evolution with other airlines such as BA and LX so it is not only AF.
#15
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Silver
Posts: 3,038
Now I get the opportunity to choose a different time at check in but at a cost. EUR 250 for an earlier flight (maybe 1 hour or so) from CDG to GVA is in my mind not worth it and I always stick to my original itinerary.