Trouble redeeming 2nd Amex Aeroplan Plus Plat 2 for 1 short-haul benefit
Mar 11, 2010, 7:03 am
#19
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
I received this from AP today.
Dear jarusoba,
As an American Express®* AeroplanPlus® Platinum Cardmember, it’s easy to share your travels with someone close to you.
Once a year, when you redeem 15,000 Aeroplan® Miles for a short-haul ClassicFlight® Reward in economy class, you’ll receive a complimentary Partner TicketTM for the same itinerary1.
Don’t miss out on this opportunity to share every moment of your travels with someone close to you. Just choose from a variety of destinations across North America2 and start packing!
Taking advantage of this benefit is easy!
To embark on your next adventure:
1. Simply call your Aeroplan Agent at 1-800-361-5373.
2. Redeem 15,000 miles for your flight reward.
3. Request your complimentary Partner Ticket.
It’s that simple...and rewarding for you and someone special!
Aeroplan
As an American Express®* AeroplanPlus® Platinum Cardmember, it’s easy to share your travels with someone close to you.
Once a year, when you redeem 15,000 Aeroplan® Miles for a short-haul ClassicFlight® Reward in economy class, you’ll receive a complimentary Partner TicketTM for the same itinerary1.
Don’t miss out on this opportunity to share every moment of your travels with someone close to you. Just choose from a variety of destinations across North America2 and start packing!
Taking advantage of this benefit is easy!
To embark on your next adventure:
1. Simply call your Aeroplan Agent at 1-800-361-5373.
2. Redeem 15,000 miles for your flight reward.
3. Request your complimentary Partner Ticket.
It’s that simple...and rewarding for you and someone special!
Aeroplan
Mar 11, 2010, 4:04 pm
#22
Join Date: Mar 2003
Location: Ottawa, Canada.
Programs: Bonvoy-lifeime Titanium,Amex Plat
Posts: 904
I signed up for the card last November and had forgotten about the 'partner' ticket until this morning when I received an email from Aeroplan reminding me of the benefit. So I suspect that the benefit still exists but obviously with some glitches. Here is the text of the email:
As an American Express®* AeroplanPlus® Platinum Cardmember, it’s easy to share your travels with someone close to you.
Once a year, when you redeem 15,000 Aeroplan® Miles for a short-haul ClassicFlight® Reward in economy class, you’ll receive a complimentary Partner TicketTM for the same itinerary1.
Don’t miss out on this opportunity to share every moment of your travels with someone close to you. Just choose from a variety of destinations across North America2 and start packing!
Taking advantage of this benefit is easy!
To embark on your next adventure:
1. Simply call your Aeroplan Agent at 1-800-361-5373 .
2. Redeem 15,000 miles for your flight reward.
3. Request your complimentary Partner Ticket.
It’s that simple...and rewarding for you and someone special!
Aeroplan
As an American Express®* AeroplanPlus® Platinum Cardmember, it’s easy to share your travels with someone close to you.
Once a year, when you redeem 15,000 Aeroplan® Miles for a short-haul ClassicFlight® Reward in economy class, you’ll receive a complimentary Partner TicketTM for the same itinerary1.
Don’t miss out on this opportunity to share every moment of your travels with someone close to you. Just choose from a variety of destinations across North America2 and start packing!
Taking advantage of this benefit is easy!
To embark on your next adventure:
1. Simply call your Aeroplan Agent at 1-800-361-5373 .
2. Redeem 15,000 miles for your flight reward.
3. Request your complimentary Partner Ticket.
It’s that simple...and rewarding for you and someone special!
Aeroplan
Mar 13, 2010, 8:20 pm
#26
Join Date: Mar 2010
Posts: 5
For those who are still experiencing trouble with this, it might help to know that I was eventually able to book the two for one partner ticket with Aeroplan for 15000 points. The benefit does exist, I think the AMEX agents may be getting confused when we ask about the Aeroplan AMEX Platinum 'companion' benefit instead of the 'partner ticket'.
The AMEX agent I spoke with was kind enough to call me back with Aeroplan on the line once the benefit had been sorted between the two companies with respect to my Aeroplan account. That way I didn't have to wait on hold with Aeroplan yet again to see whether AMEX had managed to send the information required (via some kind of electronic message according to Aeroplan - not sure why this takes two days).
AMEX agent also suggested that the benefit may not have been applied to my Aeroplan account automatically when my AMEX year renewed because there is very little (almost no) charge activity on my AeroplanPlus card. I use my regular AMEX Platinum charge for my daily spending.
For those running into the most frustrating problem of having AMEX representatives tell them this benefit doesn't exist, I'd suggest directing the agents to the AeroplanPlus Platinum card website and citing the benefit under footnote 4 as so helpfully posted above by 300rwhp.
The AMEX agent I spoke with was kind enough to call me back with Aeroplan on the line once the benefit had been sorted between the two companies with respect to my Aeroplan account. That way I didn't have to wait on hold with Aeroplan yet again to see whether AMEX had managed to send the information required (via some kind of electronic message according to Aeroplan - not sure why this takes two days).
AMEX agent also suggested that the benefit may not have been applied to my Aeroplan account automatically when my AMEX year renewed because there is very little (almost no) charge activity on my AeroplanPlus card. I use my regular AMEX Platinum charge for my daily spending.
For those running into the most frustrating problem of having AMEX representatives tell them this benefit doesn't exist, I'd suggest directing the agents to the AeroplanPlus Platinum card website and citing the benefit under footnote 4 as so helpfully posted above by 300rwhp.
Mar 13, 2010, 8:52 pm
#27
Join Date: Jun 2007
Location: YUL
Posts: 2,283
For those who are still experiencing trouble with this, it might help to know that I was eventually able to book the two for one partner ticket with Aeroplan for 15000 points. The benefit does exist, I think the AMEX agents may be getting confused when we ask about the Aeroplan AMEX Platinum 'companion' benefit instead of the 'partner ticket'.
The AMEX agent I spoke with was kind enough to call me back with Aeroplan on the line once the benefit had been sorted between the two companies with respect to my Aeroplan account. That way I didn't have to wait on hold with Aeroplan yet again to see whether AMEX had managed to send the information required (via some kind of electronic message according to Aeroplan - not sure why this takes two days).
AMEX agent also suggested that the benefit may not have been applied to my Aeroplan account automatically when my AMEX year renewed because there is very little (almost no) charge activity on my AeroplanPlus card. I use my regular AMEX Platinum charge for my daily spending.
For those running into the most frustrating problem of having AMEX representatives tell them this benefit doesn't exist, I'd suggest directing the agents to the AeroplanPlus Platinum card website and citing the benefit under footnote 4 as so helpfully posted above by 300rwhp.
The AMEX agent I spoke with was kind enough to call me back with Aeroplan on the line once the benefit had been sorted between the two companies with respect to my Aeroplan account. That way I didn't have to wait on hold with Aeroplan yet again to see whether AMEX had managed to send the information required (via some kind of electronic message according to Aeroplan - not sure why this takes two days).
AMEX agent also suggested that the benefit may not have been applied to my Aeroplan account automatically when my AMEX year renewed because there is very little (almost no) charge activity on my AeroplanPlus card. I use my regular AMEX Platinum charge for my daily spending.
For those running into the most frustrating problem of having AMEX representatives tell them this benefit doesn't exist, I'd suggest directing the agents to the AeroplanPlus Platinum card website and citing the benefit under footnote 4 as so helpfully posted above by 300rwhp.
May 2, 2010, 9:40 am
#28
Join Date: May 2009
Location: Toronto
Programs: AC Aeroplan, Bonvoy, HHonors, National EC
Posts: 126
Easy as pie
Just booked YYZ to IND and had no issues.
Based on what I had read here, the first time I called to check dates, I was ready for a long, drawn out process. But I mentioned it to the agent once and she seemed to know exactly what I was talking about.
When I called to make the booking, it was the same: I mentioned I wanted the second ticket. The agent said it was no problem and a few minutes later the confirmation for two was in my inbox.
YMMV.
Based on what I had read here, the first time I called to check dates, I was ready for a long, drawn out process. But I mentioned it to the agent once and she seemed to know exactly what I was talking about.
When I called to make the booking, it was the same: I mentioned I wanted the second ticket. The agent said it was no problem and a few minutes later the confirmation for two was in my inbox.
YMMV.
Oct 17, 2010, 1:21 pm
#29
Original Poster
Join Date: Jan 2005
Programs: AC SE100K MM, Accor Plat
Posts: 218
Have to vent about this - Here we go again... 
Trying to use the 2-1 Amex benefit and Aeroplan says Amex says I am not eligible.
Call Amex and they say that's strange, sure we understand you are upset and someone will look into it tomorrow. No one can approve or do anything on their side today.
For what $500 a year for this card this is the one benefit that keeps me signing up but after now the second round of this I don't think it's good for my health.
Trying to use the 2-1 Amex benefit and Aeroplan says Amex says I am not eligible.
Call Amex and they say that's strange, sure we understand you are upset and someone will look into it tomorrow. No one can approve or do anything on their side today.
For what $500 a year for this card this is the one benefit that keeps me signing up but after now the second round of this I don't think it's good for my health.