24left

Question: why aren't you using the LH app for the LH BP? I've always done that for all of my tickets with connecting partners. Seems to work well with LH, LX, SQ, NZ, BR, OZ and UA. Not with TK. More bizarre, it worked with CX. And it worked on AC revenue tickets and Aeroplan tickets. And in most of these cases where I was able to get the partner BPs, AC's digital BPs were often impossible to get. As explained to me by some at AC "when there are partners on the PNR, AC gets messed up". Call me shocked.

FlyerTalker70

Have just fought (and think I won) against the AC Mobile application to finally allow me to sign in with my ACMobile+ login (thanks AC data breach!) and have managed to import my upcoming flights with AC. Something I can't understand about the app is why the heck are there 2 accounts: ACMobile+ and érrorPlan? Here's to hoping we move to just signing in with our Altitude (err sorry I mean érrorPlan) login!

On a side note, does anyone know of any non-AC apps that allow you to import AC ticketed bookings, check-in and get boarding passes for them? I'm wondering if the UA app might let me do it since most of my flights these days are with them but haven't figured out how to do so!

Safe Travels,

James

24left

Why would you import an AC booking to another app, unless it's something like Tripit? Do you mean another airline app?

I pull up my UA BPs on the UA app using the UA PNR I got from AC. Same with some of the other *A partners I listed in my post above.

Are you trying to do something else?

FlyerTalker70

Just to clarify, I'm asking if I could pull up an AC itinerary entirely booked and ticketed through AC on a partner airline's app such as UA.

24left

Have you tried it? Did it work? Why would you need to? Just curious.

FlyerTalker70

Just tried it - didn't work! I wanted it to work cause it's so much nicer to have one * alliance app (UA) instead of an app for every damn airline!

-James

SuperCargo

Once AC moves over to Amadeus, you will be able to manage your bookings on any airline website that also is on Amadeus. For example, you can manage BA bookings on the AY, LH, LO, etc websites. This is really useful, as different Amadeus airline websites have different capabilities (eg. the AY website allows you to change/remove FF numbers after entering them in a PNR, which the BA site doesn't allow). What I haven't tried, though, is to check in through another Amadeus airline -- not sure if it will process the checkin, send you to the operating airline's website, or not give you the option to check in at all.

ChrisA330

24left

Hmmmm. Looking at all of my LH digital BPs, I was able to get all of them from the LH app when the first sectors were AC and BR. But on trips in 2018, I noticed a bit of a pattern with LH, UA and NZ. Despite having each PNR, and well within the OLCI, it wouldn't work. Then I discovered while in the LH FCL in FRA, that once the concierge there did the docs check, I was then able to pull up the LH F BP on my phone. Exact same thing happened on a couple of trips on NZ last year and also UA. I could get the digital BP once the lounge agent (NZ) or GA for UA in AKL for eg. did the docs, the digital BPs were available. I can guess the reasons, but it doesn't matter if I find a pattern and it gets done. AC was the first sector on the outbounds all of these trips and my only opinion was that's a real PITA.

A small other detail I noticed as well, in some cases, I can't check in on the partner website, even with the PNR, but it all works perfectly on the partner app. I've had these experiences with SQ and BR, but then they've done updates to their websites and stuff happens there too.

I still find it interesting that LH can also pull up SQ in their app, UA can pull up NZ, SQ can pull up UA but AC can barely get it's own BP issued in the app when there is a partner on booking. And yes, I am well aware that part of why many of the others work and play well with each other is Amadeus. Understanding it all is above my pay grade and frankly, I think most fliers just want these things to work and don't care why they don't. And it's not all perfect at OW either. And of course, there is always the card stock BP that doesn't break when you drop it.

eigenvector

I can't believe how lacking the AC iOS app is in basic functionality years after the current iteration was released.

1. Even after you've loaded a booking into the app, no 'check in now' button appears at T-24 in the check-in or bookings section of the app. You have to fill in the PNR & departure city manually even though the app knows you have a flight eligible for check-in. At least it remembers your name.

2. Booked / checked-in flights don't automatically appear in the 'status' section, you once again have to add them manually as if the app doesn't know you're on that flight.

FlyerTalker70

These are minor concerns compared to the big thing most Western airlines miss which is the idea of requiring a check in. Whereas NH will gladly check you in automatically once you have your traveller details set, every North American airline I've been on be it AA, UA, WS, etc. require you to go through the formalities of check in be it at the airport or on your mobile device. I would suspect that if you're a dime a dozen SE100K, AC has more than enough information on you to process the check in automatically at OLCI opening up.

-James

flyquiet

Nearly had a heart attack checking in on the app at T-24, where I could add the PNR to my upcoming bookings, but when I click "check in now", it says "can't find the reservation" and asks me to input the PNR, and then fails to find it even with that, and then it gives me this splash banner saying "departing YYZ? Arrive 3 hours early ..." and I'm thinking "wait, did I redeem this FP credit in the wrong direction?"
Searching my emails for the PNR confirmed I booked correctly, and I was able to check in via link in the email on the website. /panic

jc94

SuperCargo

LO also offers automatic check-in, but only if you're not flying long-haul.

EDIT: I just checked the LO web site, and it's not long-haul that's excluded -- it's any destination that requires APIS (US, GB, CA, RU, JP, etc).

ridefar