Schedule changes/cancellation
Mar 7, 2009 | 11:39 am
#31
Join Date: Apr 2001
Location: YVR
Programs: UA-1K (3MM); AA-Gold (1MM); Marriott Lifetime Titanium; Hertz President's Circle
Posts: 1,159
Question for Andrew Yiu
Andrew, I have a question that I think would be helpful for those flying on AC.
Can you explain what is AC’s responsibilities for sked changes that occur greater than 48 hours?
The reason I ask is based on yyz_atc_qq post, the manager that was looking at his PNR was not going to allow the backtracking to FRA to grab an AC flight and it appears was not going to permit routing onto another carrier. It was either going to be take whatever routing I offer or I’ll give you a refund.
It appears that the rule formally known as CIC*77, and is now referenced in ACpedia [Air Canada Encyclopedia] "Schedule Change (SKCH) General Policy and Handling Guidelines", was not followed in yyz_atc_qq situation
Not talking about anybody’s PNR or situation, in general can you let us know us what is AC’s responsibility for disruption in an air journey as a result of sked changes greater than 48 hours? Does the pax have the choices that were listed in the rule formally known as CIC*77?
Many thanks
Cheers
Can you explain what is AC’s responsibilities for sked changes that occur greater than 48 hours?
The reason I ask is based on yyz_atc_qq post, the manager that was looking at his PNR was not going to allow the backtracking to FRA to grab an AC flight and it appears was not going to permit routing onto another carrier. It was either going to be take whatever routing I offer or I’ll give you a refund.
It appears that the rule formally known as CIC*77, and is now referenced in ACpedia [Air Canada Encyclopedia] "Schedule Change (SKCH) General Policy and Handling Guidelines", was not followed in yyz_atc_qq situation
Not talking about anybody’s PNR or situation, in general can you let us know us what is AC’s responsibility for disruption in an air journey as a result of sked changes greater than 48 hours? Does the pax have the choices that were listed in the rule formally known as CIC*77?
Many thanks
Cheers
Mar 7, 2009 | 11:55 am
#32
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
I would also like to know the answer to this question. I need to know that my loyalty means something when AC changes a schedule on me that SIGNIFICANTLY affects the itinerary.