So what's the deal with flight pass upgrades?
May 19, 2008, 10:37 pm
#1
Original Poster
Join Date: Oct 2003
Location: Canada
Programs: AC-SE (MM), Hilton-Diamond (lifetime)
Posts: 182
So what's the deal with flight pass upgrades?
The website says:
"Flight Pass bookings may be upgraded on the day of departure and one day prior, subject to availability."
In my experience that meant 12:01 AM Montreal time the day before the flight was scheduled to leave. Worked for me in the past.
I am trying to book an upgrade for a flight out of Calgary on Wednesday May 21st and the web site will not let me upgrade now at 12:35 eastern. I called the SE line and I was told it is now a firm 24hrs before departure. Anyone else heard this?
"Flight Pass bookings may be upgraded on the day of departure and one day prior, subject to availability."
In my experience that meant 12:01 AM Montreal time the day before the flight was scheduled to leave. Worked for me in the past.
I am trying to book an upgrade for a flight out of Calgary on Wednesday May 21st and the web site will not let me upgrade now at 12:35 eastern. I called the SE line and I was told it is now a firm 24hrs before departure. Anyone else heard this?
May 20, 2008, 3:17 am
#2
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Definitely not true.
On Sunday around 6 a.m., I upgraded my Monday YYZ-ORD 7 a.m. flight as well as return flight at 7:30 p.m.
However, I also had a back up earlier return (5:25 p.m.) in case my meeting ended early, and I could not upgrade that one. But that flight was sold out and there was no I availability. I wasn't even able to put myself on the stand by list. Just got a message that upgrades could not be booked more than 24 hrs out or there was no availability.
As it turns out, I did catch the earlier flight and did not get the upgrade, but I preferred getting home earlier on my "day off"!
On Sunday around 6 a.m., I upgraded my Monday YYZ-ORD 7 a.m. flight as well as return flight at 7:30 p.m.
However, I also had a back up earlier return (5:25 p.m.) in case my meeting ended early, and I could not upgrade that one. But that flight was sold out and there was no I availability. I wasn't even able to put myself on the stand by list. Just got a message that upgrades could not be booked more than 24 hrs out or there was no availability.
As it turns out, I did catch the earlier flight and did not get the upgrade, but I preferred getting home earlier on my "day off"!
Last edited by margarita girl; May 20, 2008 at 5:14 am
May 20, 2008, 6:29 pm
#6
Join Date: Jul 2004
Location: Winnipeg
Programs: AC*E, PC*Plat, IC*RoyalAmb
Posts: 120
Some time in the past month or two I stopped being able to upgrade at 12:01am et. It seems to be fine it you do it at 1 or 2am et and definitely will let you do it in the morning. I think there was another thread discussing it with some speculation it was due to DST.
May 21, 2008, 8:47 am
#7
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
It seems to vary. I had to wait until after 1am EDT this morning to upgrade a Thursday flight. Last week I was able to upgrade at 12:01am EDT. Perhaps it depends on the server you actually connect to.
May 22, 2008, 5:31 pm
#8
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,737
I cannot believe this is still a problem!?!?
What the heck is wrong with AC IT? There must be at least 5 or 6 threads on the same subject, but still the problem is not solved.
What the heck is wrong with AC IT? There must be at least 5 or 6 threads on the same subject, but still the problem is not solved.