Old Jan 1, 2020, 6:43 pm
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Get more out of your eUpgrade Credits


Since Air Canada doesn't seem to provide these important links anymore, let us do it for them.
  • Official eUp chart (as of Oct 2 2020)
  • Upgrades can now be requested at anytime after booking (i.e. it can be requested prior to your clearance window).

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FAQ: How to Upgrade on Air Canada

Old Apr 25, 2011, 3:56 pm
  #436  
 
Join Date: Apr 2011
Programs: A/C SE 100K(*G), WS Gold, marriott gold, Fairmont Plat, Hilton gold,starwood plat
Posts: 90
e-upgrade troubles

I just flew back from BGI-YYZ. A/C usng the old 763, not worth using the credits on this old aircraft. Even the flight crew complains about this bird. I asked at the counter just before boarding for a comp upgrade as an elite member. It was cleared, no problem I thought. Looking on line the rep took my e-upgrade credits for the flight without my authorization, or permission. I never discussed using my credits nor did she mention I would have to use them for the flight. I called A/C they told me to write the customer care dept. Has this happened to anyone? Any advice, or any chance they will reinsate the credits which is what I have requested.
meetingup is offline  
Old Apr 25, 2011, 7:54 pm
  #437  
 
Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 1,955
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Originally Posted by meetingup
I just flew back from BGI-YYZ. A/C usng the old 763, not worth using the credits on this old aircraft. Even the flight crew complains about this bird. I asked at the counter just before boarding for a comp upgrade as an elite member. It was cleared, no problem I thought. Looking on line the rep took my e-upgrade credits for the flight without my authorization, or permission. I never discussed using my credits nor did she mention I would have to use them for the flight. I called A/C they told me to write the customer care dept. Has this happened to anyone? Any advice, or any chance they will reinsate the credits which is what I have requested.
Umm did you just ask them to upgrade you because you were elite? There was likely a misunderstanding between what you wanted and what they agent was doing. If you never discussed ecredits, but asked for an upgrade then presumably it would cost you credits. Maybe customer service will be able to do something but from their perspective, you 'paid' for an upgrade and received one.
CdnFlier is offline  
Old Apr 25, 2011, 8:18 pm
  #438  
 
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
Originally Posted by meetingup
I asked at the counter just before boarding for a comp upgrade as an elite member. It was cleared, no problem I thought. Looking on line the rep took my e-upgrade credits for the flight without my authorization, or permission. I never discussed using my credits nor did she mention I would have to use them for the flight.
I recently asked a GA if there might be any op-ups on a long haul from Asia (since Y=5 and J=9), and I could tell that the agent did not understand my request and was looking at my buying an LMU or using e-credits. The GA came back and said that I did not have enough credits which confirmed my suspicion. It may be something that anyone asking what they see as a mere question about op-ups needs to be wary of. (And there were no op-ups - the oversell in Y was solved by LMU takers).
fin 645 is offline  
Old Apr 25, 2011, 8:38 pm
  #439  
 
Join Date: Feb 2010
Location: YVR
Programs: United Silver, Bonvoy Titanium, Hyatt Explorist
Posts: 378
Originally Posted by fin 645
I recently asked a GA if there might be any op-ups on a long haul from Asia (since Y=5 and J=9), and I could tell that the agent did not understand my request and was looking at my buying an LMU or using e-credits. The GA came back and said that I did not have enough credits which confirmed my suspicion. It may be something that anyone asking what they see as a mere question about op-ups needs to be wary of. (And there were no op-ups - the oversell in Y was solved by LMU takers).
Does simply asking for op-ups ever work anymore? I would actually hope it doesn't. It was my understanding there is a process in such situations looking at status etc. This would seem most fair, and save agents from constant begging. I'm sure some SE sitting in the back wouldn't be impressed if a P got an op-up because he asked!

Last edited by eyeball1; Apr 25, 2011 at 8:44 pm
eyeball1 is offline  
Old Apr 25, 2011, 11:46 pm
  #440  
 
Join Date: Jan 2008
Location: YYZ/YUL
Programs: UA 1K, AC nadda, DL, WS-Nadda
Posts: 1,476
Following up on the Fin, If you take a LMU at the gate or check in, are you a NO*ML are will you be guaranteed a J meal.
yul36 is offline  
Old Apr 26, 2011, 8:00 am
  #441  
 
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
Originally Posted by eyeball1
Does simply asking for op-ups ever work anymore? I would actually hope it doesn't. It was my understanding there is a process in such situations looking at status etc. This would seem most fair, and save agents from constant begging. I'm sure some SE sitting in the back wouldn't be impressed if a P got an op-up because he asked!
There is a difference between asking IF there might be any op-ups overall and my specifically asking for one for me. There is a process and I expect it to be followed, but if one MIGHT be in the offing, I like to hang around if my name is called. And as I mentioned, I only asked because the booking situation indicated an oversell in Y and lots of seats in J.
fin 645 is offline  
Old Apr 26, 2011, 8:44 am
  #442  
 
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,710
i guess OP UP is the last straw!
global happy traveller is offline  
Old Apr 26, 2011, 9:41 am
  #443  
 
Join Date: Jun 2009
Location: YYZ, SFO
Programs: AS 100K, UA*S, IHG Plat, Marriott Titanium, Hilton Diamond | Formerly: AC Super Elite
Posts: 2,477
Originally Posted by yul36
Following up on the Fin, If you take a LMU at the gate or check in, are you a NO*ML are will you be guaranteed a J meal.
I don't know about op-ups as I've never received one, but all my LMUs have been ML*1 (but I received food every time)
maradori is offline  
Old Apr 26, 2011, 9:54 am
  #444  
 
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Originally Posted by maradori
I don't know about op-ups as I've never received one, but all my LMUs have been ML*1 (but I received food every time)
Glad I am not the only one - Op UP is not something that has been in my vocabulary!
PreferBulkhead is offline  
Old Apr 26, 2011, 10:47 am
  #445  
 
Join Date: Jun 2009
Location: YYZ
Programs: AC E; Marriott Platinum
Posts: 2,409
LMUs specifically mention that there is no guarantee of an Executive class meal.

Also, a friend of mine is a AC GA and has mentioned that Op-Ups must now be documented (and are investigated) to ensure that there is an oversell situation and there aren't any Shena. N. Gans.
DaveTO is offline  
Old Jun 9, 2011, 10:38 am
  #446  
 
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Has anyone been able to gate upgrade someone who is not on their reservation, and not one of their nominated upgradees?
shuuy is offline  
Old Jul 13, 2011, 8:39 am
  #447  
 
Join Date: May 2003
Programs: NZ Elite, AC SE100K, Westjet, Marriott, Nexus, Global Entry
Posts: 6,209
I'm using ecredits on a connecting flight for the first time.
Itin is Sat July 16. YVR-YUL, then YUL to LHR. Layover of 50+- minutes.
Called in at 2pm yesterday (T-4days) to updrade the outbound journey, to be told I could only upgrade the YVR-YUL portion and would need to call back 10:25pm EST to upgrade YUL to LHR.
Under the old system one could upgrade the entire journey.

The upgrades did all clear without any issues after calling back at the prescribed time.
taupo is offline  
Old Aug 5, 2011, 10:27 am
  #448  
 
Join Date: Jun 2009
Location: Calgary
Programs: BA Silver
Posts: 771
Originally Posted by taupo
I'm using ecredits on a connecting flight for the first time.
Itin is Sat July 16. YVR-YUL, then YUL to LHR. Layover of 50+- minutes.
Called in at 2pm yesterday (T-4days) to updrade the outbound journey, to be told I could only upgrade the YVR-YUL portion and would need to call back 10:25pm EST to upgrade YUL to LHR.
Under the old system one could upgrade the entire journey.

The upgrades did all clear without any issues after calling back at the prescribed time.
I want to request an upgrade for tomorrow which is T-4 for me. YYC-YYZ-DCA, so it sounds like I have to request each leg at the T-4 mark and cant get the second leg when the first leg is due? Is it better to call for the request or do it online, or no real difference.
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Old Aug 5, 2011, 10:39 am
  #449  
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Join Date: Dec 2010
Posts: 4,153
Originally Posted by DavidYYC
I want to request an upgrade for tomorrow which is T-4 for me. YYC-YYZ-DCA, so it sounds like I have to request each leg at the T-4 mark and cant get the second leg when the first leg is due? Is it better to call for the request or do it online, or no real difference.
makes no difference. probably faster for you to do it online.
FlyerTalker683455 is offline  
Old Sep 7, 2011, 2:53 pm
  #450  
 
Join Date: Nov 2006
Location: SEA
Programs: AS MVPG 75k, UA zilch, IHG Spire, Marriott Plat, Hyatt Plat, Hertz Gold, Avis Presidents
Posts: 1,302
I'm on a yyz-lax flight in a week and a half, W fare class, *gold, sitting in row 35 on an a321.. tried to get bulkhead but it's all filled up. I'd pay for an upgrade if i could, but i can't figure out how to (either $ or miles). united/continental's site won't let me, ac won't let me. is there such a thing?
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