Difference between Cancelled and Delayed??
Dec 14, 2007 | 11:14 pm
#31
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 3,195
I don't mind them delaying the flight instead of cancelling as it means you will eventually get there (probably).
What I don't like is when you show up at the gate in time to board, and they don't tell you the flight is delayed until it is obvious that the inbound plane hasn't arrived yet.
Even worse is when every 15 min they announce a 15 min delay.
I know often times there is a minor problem that they think they can fix right away (but takes longer than anticipated) so they keep announcing further delays, but in the case of a late inbound flight, surely they can give a more timely notice.
What I don't like is when you show up at the gate in time to board, and they don't tell you the flight is delayed until it is obvious that the inbound plane hasn't arrived yet.
Even worse is when every 15 min they announce a 15 min delay. I know often times there is a minor problem that they think they can fix right away (but takes longer than anticipated) so they keep announcing further delays, but in the case of a late inbound flight, surely they can give a more timely notice.
Dec 15, 2007 | 8:44 am
#32
Join Date: Mar 2003
Location: USA
Posts: 1,292
It can happen, however, that a flight segment is canceled with the downline leg of a through-flight operated by another aircraft.
Dec 17, 2007 | 10:41 am
#34
Original Poster
Join Date: Feb 2007
Location: YHZ. Previously YYC
Posts: 1,954
This was my reply from Air Canada
Dear Mr. ****,
Thank you for your email. We appreciate the time you have taken to write to us and are pleased to address your concerns. On behalf of Air Canada, we offer our sincere apologies for the inconvenience that you experienced. From your description, we can certainly understand how frustrating this was for you and
disruptive to your plans.
While we make every effort to operate our flights as scheduled, regretfully, delays and cancellations will occur on occasion. In these circumstances, it is very important to ensure that the needs of all affected customers are being met. When handled with courtesy and professionalism, most passengers will accept the inconvenience and understand that their safe travel must always be our first priority. We realize how important on-time departures are for our customers, and certainly regret the inconvenience you experienced as a result of this delay.
As a gesture of goodwill and in recognition of your inconvenience, 5000 bonus miles will be credited to both yours and Matthew *****s Aeroplan account shortly.
While we have disappointed you on this occasion, we value your patronage and trust your future travels with Air Canada will be more reflective of the standard of service we strive to achieve.
Sincerely,
**********
Customer Relations
5000 aeroplan points? I guess that makes everything all better?
I would of liked the $15 meal voucher for a 7 hour delay discussed and the lack of compensation for a taxi ride.
Should I e-mail back and ask for these issues to be addressed?
Dear Mr. ****,
Thank you for your email. We appreciate the time you have taken to write to us and are pleased to address your concerns. On behalf of Air Canada, we offer our sincere apologies for the inconvenience that you experienced. From your description, we can certainly understand how frustrating this was for you and
disruptive to your plans.
While we make every effort to operate our flights as scheduled, regretfully, delays and cancellations will occur on occasion. In these circumstances, it is very important to ensure that the needs of all affected customers are being met. When handled with courtesy and professionalism, most passengers will accept the inconvenience and understand that their safe travel must always be our first priority. We realize how important on-time departures are for our customers, and certainly regret the inconvenience you experienced as a result of this delay.
As a gesture of goodwill and in recognition of your inconvenience, 5000 bonus miles will be credited to both yours and Matthew *****s Aeroplan account shortly.
While we have disappointed you on this occasion, we value your patronage and trust your future travels with Air Canada will be more reflective of the standard of service we strive to achieve.
Sincerely,
**********
Customer Relations
5000 aeroplan points? I guess that makes everything all better?
I would of liked the $15 meal voucher for a 7 hour delay discussed and the lack of compensation for a taxi ride.
Should I e-mail back and ask for these issues to be addressed?
Dec 17, 2007 | 10:59 am
#35
Join Date: Mar 2002
Location: State of NY
Programs: AA,HH Gold,SPG Plat,Natl Elite,Hertz Pres Cir
Posts: 222
Ask for a voucher (say $50) to cover the expenses. It's not a huge expense to them or else another 5000 pts should cover everything.
Be detailed, polite but specific in your requests.
The faith in AC decreases by the day.
Be detailed, polite but specific in your requests.
The faith in AC decreases by the day.