aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Jun 25, 2016, 9:12 am
#2521
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Okay things just keep getting weirder.
I'm looking at the following flights, July 11th-17th in PE, AC34, AC878, AC6829, AC855.
When I go look for them through the aircanada website, it prices out >2k CAD in fare buckets N-N-B-N.
When I look at google flights it links to the aircanada websites, exact same flights, exact same fare buckets, but the price is <1700CAD.
what's up with that?! I can go all the way to checkout without any repricing.
in fact if you look at the fare calendar in aircanada - they're all priced >2k. on google flights, there's a variety of dates for <1700. Again, EXACT SAME dates, flights and fare buckets.
I'm looking at the following flights, July 11th-17th in PE, AC34, AC878, AC6829, AC855.
When I go look for them through the aircanada website, it prices out >2k CAD in fare buckets N-N-B-N.
When I look at google flights it links to the aircanada websites, exact same flights, exact same fare buckets, but the price is <1700CAD.
what's up with that?! I can go all the way to checkout without any repricing.
in fact if you look at the fare calendar in aircanada - they're all priced >2k. on google flights, there's a variety of dates for <1700. Again, EXACT SAME dates, flights and fare buckets.
Why should that surprise you?
Ever heard of Lise?
Jun 25, 2016, 9:55 am
#2522
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
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Jun 25, 2016, 11:50 am
#2523
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
No? Mind elaborating? I've never seen this behaviour before, with the exact same fare buckets.
And it surprised me because it's the exact same flight numbers, dates and fare classes. Usually price differences come from different fare buckets.
All I can think of is that AC offers two different sets of fare bases for the routing, the website accessing only the more expensive one and google flights somehow getting the cheaper one. Which is REALLY dumb as anyone who books on the ac website expecting to find the best available "air canada" prices is screwed. It's not like google flights redirects to
Some obscure OTA or misattributes fare buckets, it's literally a carbon copy.
And it surprised me because it's the exact same flight numbers, dates and fare classes. Usually price differences come from different fare buckets.
All I can think of is that AC offers two different sets of fare bases for the routing, the website accessing only the more expensive one and google flights somehow getting the cheaper one. Which is REALLY dumb as anyone who books on the ac website expecting to find the best available "air canada" prices is screwed. It's not like google flights redirects to
Some obscure OTA or misattributes fare buckets, it's literally a carbon copy.
Jun 25, 2016, 11:53 am
#2524
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
No? Mind elaborating? I've never seen this behaviour before, with the exact same fare buckets.
And it surprised me because it's the exact same flight numbers, dates and fare classes. Usually price differences come from different fare buckets.
All I can think of is that AC offers two different sets of fare bases for the routing, the website accessing only the more expensive one and google flights somehow getting the cheaper one. Which is REALLY dumb as anyone who books on the ac website expecting to find the best available "air canada" prices is screwed. It's not like google flights redirects to
Some obscure OTA or misattributes fare buckets, it's literally a carbon copy.
And it surprised me because it's the exact same flight numbers, dates and fare classes. Usually price differences come from different fare buckets.
All I can think of is that AC offers two different sets of fare bases for the routing, the website accessing only the more expensive one and google flights somehow getting the cheaper one. Which is REALLY dumb as anyone who books on the ac website expecting to find the best available "air canada" prices is screwed. It's not like google flights redirects to
Some obscure OTA or misattributes fare buckets, it's literally a carbon copy.
Poor IT rather than by design.
I am willing to believe that when they claim their web site offers the best fare they actually mean it. But then somehow the web site does not.
Never attribute to malice what incompetence or stupidity explains.
Jun 25, 2016, 12:16 pm
#2525
Join Date: Feb 2013
Location: FLL
Programs: US CP, AA Plat, DL Silver, EY Gold, Kimpton IC, SPG Plat
Posts: 409
Does Aeroplan allow mixed class award? Their site lets me select business one direction and economy back but it always seems to charge the higher rate for both directions.
Will they price it correctly by phone?
Will they price it correctly by phone?
Jun 25, 2016, 12:26 pm
#2526
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Jun 25, 2016, 12:28 pm
#2527
Join Date: Feb 2013
Location: FLL
Programs: US CP, AA Plat, DL Silver, EY Gold, Kimpton IC, SPG Plat
Posts: 409
Thank you!
If I kept the RT in the same class, would MIA-ZRH-CDG / CDG-FRA-BCN / BCN-EWR-FLL be valid routing or can I only have the open jaw if I drop the CDG-BCN segments?
If I kept the RT in the same class, would MIA-ZRH-CDG / CDG-FRA-BCN / BCN-EWR-FLL be valid routing or can I only have the open jaw if I drop the CDG-BCN segments?
Jun 26, 2016, 2:50 pm
#2528
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Mind you, the train is possibly a better option anyway, especially if routing through FRA.
Jun 27, 2016, 10:48 am
#2529
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I'm getting these when I try to pull up various bookings.
Jun 27, 2016, 10:56 am
#2530
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
So this is why I can't do OLCI
Jun 27, 2016, 11:24 am
#2531
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
Sorry to say this, but I guess I'm glad I'm flying UA today?
The instruction is pretty clear though... "Please try after sometime"
The instruction is pretty clear though... "Please try after sometime"
Jun 27, 2016, 11:30 am
#2532
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
well, ok then...
Jun 27, 2016, 11:33 am
#2533
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I thought it was just the upgrade site that was broken.
Then I thought someone had somehow cancelled my EYW bookings.
Then I realized my FP booking was also not working.
Then I thought someone had somehow cancelled my EYW bookings.
Then I realized my FP booking was also not working.
Jun 28, 2016, 5:15 pm
#2534
Join Date: Mar 2007
Posts: 4,784
I'll transfer via IST on Monday, oh boy, I see many cancelled flights already
Now I wonder if Aeroplan will let me re-route to avoid IST without $90 fee
RIP to those victims
UPDATE
on phone with Aeroplan, they read a AC waiver to change, from 6/28 to 7/5, to avoid IST airport
Date change is allowed, but other non-IST related changes aren't "free" @@ too bad I can't lump it in
http://www.aircanada.com/en/news/160628.html
so I'm changing my PRG-IST-PEK-HKG (TK) to PRG-ZRH-HKG (LX 777!)
Now I wonder if Aeroplan will let me re-route to avoid IST without $90 fee
RIP to those victims
UPDATE
on phone with Aeroplan, they read a AC waiver to change, from 6/28 to 7/5, to avoid IST airport
Date change is allowed, but other non-IST related changes aren't "free" @@ too bad I can't lump it in
http://www.aircanada.com/en/news/160628.html
June 28, 2016
As a result of the events in Istanbul, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than June 28, 2016 and whose itinerary includes a flight to, from or via Istanbul Airport (IST) between June 28 and July 5, 2016.
If you are scheduled to travel during the affected time period, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and September 30, 2016, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.
As a result of the events in Istanbul, Air Canada has implemented a policy for customers who purchased an Air Canada ticket no later than June 28, 2016 and whose itinerary includes a flight to, from or via Istanbul Airport (IST) between June 28 and July 5, 2016.
If you are scheduled to travel during the affected time period, you may contact Air Canada Reservations to change your flight, free of charge, to another date between now and September 30, 2016, subject to availability in the cabin you originally purchased. Otherwise, any fare difference will apply.
If you purchased your ticket with Aeroplan, or Air Canada Vacations, please contact them directly.
so I'm changing my PRG-IST-PEK-HKG (TK) to PRG-ZRH-HKG (LX 777!)
waiting time for ticketing department is 20-40 mins though
Jun 28, 2016, 6:43 pm
#2535
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
It's like 5:30pm on a Tuesday and online and offline reservations are not happening!!!!!!