aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Feb 8, 2020, 4:48 am
#5476
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,187
Everything messed up in Montreal last night where I had come from FRA and taking a flight to YQM.
what made me mad was they knew the weather was terrible but refused to cancel the last flight till the departure time which was in the night.
Then they re booked people two days after the original date.
It was crazy.
But I was lucky enough to meet someone who is very understanding and capable and rerouted me the next day.
Where and how can I thank her?
what made me mad was they knew the weather was terrible but refused to cancel the last flight till the departure time which was in the night.
Then they re booked people two days after the original date.
It was crazy.
But I was lucky enough to meet someone who is very understanding and capable and rerouted me the next day.
Where and how can I thank her?
Feb 8, 2020, 5:08 am
#5477
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
Ticket cancelled and refund voucher issued.
however I still get an email telling me to check-in to my flight!
however I still get an email telling me to check-in to my flight!
Feb 9, 2020, 6:05 pm
#5479
Join Date: Jun 2008
Location: YVR
Programs: Aeroplan, AAdvantage
Posts: 2,100
According to Aeroplan availability calendar, there is no business trip between Paris and Vancouver on Jan 9, 2021. But if you search for it then actually there is. https://i.imgur.com/MH0Ea5C.png even with the cost of the Yotel Airside in Istanbul this is quite a cheap way to get home because the fees are quite low on this. Warsaw is even lower btw but it costs more points so I decided to start from Paris. I still have no idea whether I will be flying home from Manchester, London, Munich, Nuremberg or what so any starting point in Europe is fine by me 
Last edited by chx1975; Feb 9, 2020 at 8:13 pm
Feb 10, 2020, 10:27 am
#5480
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
I clicked the refund button ~5 minutes ago.
Hasn't been refunded yet.
Edit:
This was a fairly complex booking made pre-Amadeus that was screwed in their system at one point, so I guess that's it? I may call because I have other nonsense to deal with.
Hasn't been refunded yet.
Edit:
Your refund request has successfully been submitted for processing. Please allow 10 business days for manual processing to be completed and to see your mileage reinstated in your account.
Considering you have charged all of the taxes, fees, charges and carrier surcharges associated to your original flight reward booking to a credit card, your refund will be processed directly by Air Canada. Your official refund receipt for your reimbursed taxes, fees, charges and carrier surcharges will be sent to you separately by Air Canada.
Please keep a copy of this confirmation for future reference.
Considering you have charged all of the taxes, fees, charges and carrier surcharges associated to your original flight reward booking to a credit card, your refund will be processed directly by Air Canada. Your official refund receipt for your reimbursed taxes, fees, charges and carrier surcharges will be sent to you separately by Air Canada.
Please keep a copy of this confirmation for future reference.
This was a fairly complex booking made pre-Amadeus that was screwed in their system at one point, so I guess that's it? I may call because I have other nonsense to deal with.
Last edited by canadiancow; Feb 10, 2020 at 11:00 am
Feb 10, 2020, 1:39 pm
#5481
Join Date: Aug 2012
Posts: 423
We are temporarily unable to process your request. Please try again later. (err-7)
Feb 11, 2020, 9:34 am
#5483
Join Date: Feb 2020
Posts: 1
Try a different web browser
I can't login to my Aeroplan account via Firefox. I've had this problem for at least a week. Strangely though, I can login if I use Safari. Once I managed to login in via Firefox by deleting the Aeroplan cookies, but the next day the problem returned. They seem to be having major issues.
Has anyone had difficulty logging in to aircanada.com since they changed their web site a few weeks ago? Not only am I unable to log in from the home page I can't seem to book a trip online either. All is fine until I actually try to accept and pay for the booking (and yes credit card is fine 
). I've spoken to their tech-support twice (who are completely incompetent) and they say there is something wrong with my account since they made their changes, but they aren't allowed to go into it. I've already re-entered cc info. and reset p/w. Any ideas???
). I've spoken to their tech-support twice (who are completely incompetent) and they say there is something wrong with my account since they made their changes, but they aren't allowed to go into it. I've already re-entered cc info. and reset p/w. Any ideas???
Feb 11, 2020, 1:52 pm
#5484
Join Date: Sep 2019
Location: Canada
Programs: Aeroplan SE 100K, NEXUS, IHG Rewards
Posts: 69
Is there a way to tell if you're checked in?
Trying to check in for AC144 YYC-YYZ (first leg of YYC-YYZ-LHR-LIS). Multiple attempts using desktop froze every time after checking passenger name and clicking "continue".
Gave up and tried on app. App says passenger is checked in, gives option to remove self from flight. Clicked Quit (because I want to stay on the flight).
App then took me down a rabbit hole of confirming passport info, then told me a USA eTA was required and asked me to enter the info for it. Finally managed to quit the whole thing by closing the app.
Is there any way to confirm whether I am actually checked in or not?
Gave up and tried on app. App says passenger is checked in, gives option to remove self from flight. Clicked Quit (because I want to stay on the flight).
App then took me down a rabbit hole of confirming passport info, then told me a USA eTA was required and asked me to enter the info for it. Finally managed to quit the whole thing by closing the app.
Is there any way to confirm whether I am actually checked in or not?
Feb 11, 2020, 3:38 pm
#5485
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
If you're SE as your profile indicates, you can contact the concierge.
Though if you can just get to the airport before T-45, that's going to be an easier option.
Though if you can just get to the airport before T-45, that's going to be an easier option.
Feb 11, 2020, 4:10 pm
#5486
Join Date: Sep 2019
Location: Canada
Programs: Aeroplan SE 100K, NEXUS, IHG Rewards
Posts: 69
I've already spoken with the concierge about this PNR with my upgrade question (as you suggested in the upgrade thread, (waiting for results, thanks again)) so I don't really want to bother the concierge again and risk getting a rep as a needy SE. I'll wait and see when I get to the airport tomorrow, as I can always check-in there. I'll allow an extra few minutes in case the PNR is mucked up.
Feb 21, 2020, 5:56 pm
#5487
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
AC.com Defaulting to German Site
Here's an odd one: AC.com keeps defaulting to the German site for me, no matter my physical location. This seems to only happen when I'm logged in.
Any ideas for the cause or how to fix?
Any ideas for the cause or how to fix?
Feb 21, 2020, 6:22 pm
#5488
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
https://www.flyertalk.com/forum/air-canada-aeroplan/676106-aircanada-com-aeroplan-com-experiences-complaints-issues-345.html
Feb 21, 2020, 6:27 pm
#5489
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Germany is a new one. Many posts this thread but most of us get Norway or France e.g.. post 5166 on this page
https://www.flyertalk.com/forum/air-canada-aeroplan/676106-aircanada-com-aeroplan-com-experiences-complaints-issues-345.html
https://www.flyertalk.com/forum/air-canada-aeroplan/676106-aircanada-com-aeroplan-com-experiences-complaints-issues-345.html
Mods - Feel free to merge / delete this.
Feb 21, 2020, 6:29 pm
#5490
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Ah - thanks for this. I missed it. Did a quick search and didn't find anything. Appreciate you pointing me to the right place.
@MoDs - Feel free to merge / delete this.
@MoDs - Feel free to merge / delete this.
