Server Error!
Oct 27, 2006 | 3:03 am
#16
formerly known as 2lovelife
Join Date: Dec 2000
Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat
Posts: 6,959
Aeroplan Multi-city booking
Error message of the night...
An error on our side has caused a problem. We apologize for any inconvenience. Please retry your search. If the problem persists, contact the Aeroplan.com web site assistance centre at 1-866-689-8080. Be sure to specify error code RC=NOPNR
An error on our side has caused a problem. We apologize for any inconvenience. Please retry your search. If the problem persists, contact the Aeroplan.com web site assistance centre at 1-866-689-8080. Be sure to specify error code RC=NOPNR
Oct 27, 2006 | 9:24 am
#17
Join Date: Oct 2005
Location: YEG
Programs: AC Elite/Star Alliance Gold
Posts: 208
This is seriously nuts
Today, just looking for the flights to book between YEG and YOW next week, the following error.
! We are currently experiencing a problem with our system. Please try again later. (10003)
You may return to the previous page and your current information by selecting your browser's 'Back' button.
Seriously AC, do you want our business???? Fire your IT department immediately.
! We are currently experiencing a problem with our system. Please try again later. (10003)
You may return to the previous page and your current information by selecting your browser's 'Back' button.
Seriously AC, do you want our business???? Fire your IT department immediately.
Last edited by JMB_YEG; Oct 27, 2006 at 9:25 am Reason: typo
Oct 29, 2006 | 12:00 pm
#18
Join Date: Oct 2006
Location: Vancouver BC
Programs: Aeroplan
Posts: 2
Aeroplan.com booking site is down until Monday.
On the surface, from the new Aeroplan PR, The new Aeroplan regulation allows you to book more flights than before. But if you try to book a flight on the new Aeroplan.com, flights are available but when you want to book it, it says:
* "Were sorry, but due to real-time availability, the number of seats you requested is no longer available on the flights you selected."
After waited for about an hour on the customer service line on Saturday night, the rep told me that our internet booking system is currently down and they were told that it will not be fixed until Monday. So they can only manually book me the flights without using the new Ajax system. I smell something fishy, I bet the the IT department is on being slaughtered.
Then I tried calling the customer service agent, the rep said the new website is showing seats that dont even exist in the system! The new site is making the booking frustrating and chaotic. Is that what Web 2.0 will be like? Does Aeroplan care about customers at all?
* "Were sorry, but due to real-time availability, the number of seats you requested is no longer available on the flights you selected."
After waited for about an hour on the customer service line on Saturday night, the rep told me that our internet booking system is currently down and they were told that it will not be fixed until Monday. So they can only manually book me the flights without using the new Ajax system. I smell something fishy, I bet the the IT department is on being slaughtered.
Then I tried calling the customer service agent, the rep said the new website is showing seats that dont even exist in the system! The new site is making the booking frustrating and chaotic. Is that what Web 2.0 will be like? Does Aeroplan care about customers at all?
Oct 29, 2006 | 2:11 pm
#19
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,859
I tried to find the right thread to put this into.... but I just booked some YUL-LAS on the phone since I couldn't get it going on the site and the call centre agent waived my booking fees. She told me all AP staff got a directive on 25 October saying they could waive the fees for member having techincal issues
Nov 2, 2006 | 8:57 am
#20
Join Date: Feb 2005
Location: YYZ
Programs: AC 75K 1MM
Posts: 821
Originally Posted by JMB_YEG
Hi,
I had exactly this, and so I called their IT support. I think that I stumbled upon two separate bugs, but one of the bugs is this, and they recognized it right off the bat:
If you are trying to book for someone else, and you put in their name and whatnot, DO NOT check the box for including the name of this person in your permanent online file - it leads to a glitch that sends you to an error page with a note about some secret password.
I had another "server error" on the weekend, and I could never get around, whether I was using PC or Mac (OSX 10.4.8, with Netscape/Mozilla, Safari, Firefox). It is not a browser problem.
When I called IT, I don't think that I was routed to the Delhi centre, and they helped right away. Obviously this new interface is very buggy.
I had exactly this, and so I called their IT support. I think that I stumbled upon two separate bugs, but one of the bugs is this, and they recognized it right off the bat:
If you are trying to book for someone else, and you put in their name and whatnot, DO NOT check the box for including the name of this person in your permanent online file - it leads to a glitch that sends you to an error page with a note about some secret password.
I had another "server error" on the weekend, and I could never get around, whether I was using PC or Mac (OSX 10.4.8, with Netscape/Mozilla, Safari, Firefox). It is not a browser problem.
When I called IT, I don't think that I was routed to the Delhi centre, and they helped right away. Obviously this new interface is very buggy.
Nov 2, 2006 | 9:19 am
#21
Join Date: Oct 2005
Location: YYC - soon to be 東京
Programs: AC Prestige, Marriott Silver, Hyatt Gold, Hertz #1 Gold, Radisson Gold Elite, HHonors
Posts: 1,830
As of 3 days ago, I'm still getting the APIS_GE error and resolving that with technical support as of this writing. Man, AC needs to get its IT department in a row of ducks and shoot them off one by one for coding a poor site that can't even have things working properly like they were before the changes.
Sanosuke!
Sanosuke!
Nov 2, 2006 | 10:30 am
#22
formerly known as 2lovelife
Join Date: Dec 2000
Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat
Posts: 6,959
^^I must say that the errors that I posted were corrected quickly.^^ thanks!
the final problem that I didn't post was the java buttons not working on the multi-city AirCanada booking page... I downloaded Mozilla/Firefox and it works fine now
the final problem that I didn't post was the java buttons not working on the multi-city AirCanada booking page... I downloaded Mozilla/Firefox and it works fine now
Jan 11, 2007 | 3:23 pm
#23
Join Date: Jan 2006
Location: YOW
Programs: AC 2MM / SE100K, United MP Silver, Qantas Silver, Marriott Lifetime Titanium
Posts: 152
"Due to real-time availability..."
I just tried booking reward travel for YOW - YQQ in late Feb. Very pleased to see 125 flights come up, and 25 combinations when I downselected to "Business", but every time I try to select one of the options (including some of the original "Economy" ones, I get a notice saying:
"Were sorry, but due to real-time availability, the number of seats you requested is no longer available on the flights you selected."
AAARRRGGGHHHH !!
"Were sorry, but due to real-time availability, the number of seats you requested is no longer available on the flights you selected."
AAARRRGGGHHHH !!