AC Reservations Agent - no info on seat pitch on the computer?
Oct 8, 2006, 6:42 am
#1
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AC Reservations Agent - no info on seat pitch on the computer?
I wanted to change flights between Germany and Canada last week (I did not have access to a computer); I had a confirmed upgrade on a FRA-YUL flight; I was considering switching to a MUC-YYZ flight (with the I inventory being zero 24 hrs in advance), and potentially sitting in the economy cabin, if the upgrade request did not come through at the airport. I asked the AC agent at the SE desk the question about seat pitch in the economy cabin on that particular flight - she told me that AC agents do not have access to such information for a given flight. Is that true?
Oct 8, 2006, 7:08 am
#3
Join Date: Aug 2006
Location: YOW
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The Seat Guru info can be printed out (there is a print this page button on the webpage.) I've printed the ones I'm likely to fly on to .pdf and store that on my PDA as well as laptop.
File that idea for future flights.
File that idea for future flights.
Oct 8, 2006, 8:04 am
#4
Join Date: Oct 2001
Posts: 1,987
Expecting res agents to have info on seat pitch is asking a lot. This page on AC.com has great info now for most of the fleet on which specific seats have 31" pitch, which have 32" etc
http://www.aircanada.com/en/about/fleet/current.html
http://www.aircanada.com/en/about/fleet/current.html
Oct 8, 2006, 9:05 am
#5
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Most agents haven't a clue about seat pitch and as noted cannot access this on their own systems. This is clear every time I mention I don't want a seat in the forward "preferred" seating in Economy on narrow bodies...for the reasons we all know.
As for AC's widebodies, why do you even have to ask the question? There is virtually no difference among seats in any economy cabin on any aircraft in the widebody fleet. AC has a better pitch than LH and most other European carriers in their longhaul back cabins. It really makes no difference if you get a seat in the "preferred" forward economy cabin or the rear one.
Why even bother with this question?!
As for AC's widebodies, why do you even have to ask the question? There is virtually no difference among seats in any economy cabin on any aircraft in the widebody fleet. AC has a better pitch than LH and most other European carriers in their longhaul back cabins. It really makes no difference if you get a seat in the "preferred" forward economy cabin or the rear one.
Why even bother with this question?!
Oct 8, 2006, 6:01 pm
#6
Join Date: Oct 2001
Posts: 1,987
Originally Posted by Shareholder
Most agents haven't a clue about seat pitch and as noted cannot access this on their own systems. This is clear every time I mention I don't want a seat in the forward "preferred" seating in Economy on narrow bodies...for the reasons we all know.
As for AC's widebodies, why do you even have to ask the question? There is virtually no difference among seats in any economy cabin on any aircraft in the widebody fleet. AC has a better pitch than LH and most other European carriers in their longhaul back cabins. It really makes no difference if you get a seat in the "preferred" forward economy cabin or the rear one.
Why even bother with this question?!
As for AC's widebodies, why do you even have to ask the question? There is virtually no difference among seats in any economy cabin on any aircraft in the widebody fleet. AC has a better pitch than LH and most other European carriers in their longhaul back cabins. It really makes no difference if you get a seat in the "preferred" forward economy cabin or the rear one.
Why even bother with this question?!
Oct 9, 2006, 10:23 am
#7
Join Date: Jan 2006
Posts: 142
I very rarely get questioned about seat pitch. Maybe some agents for this reason are not aware that they can find the information. It is however available if the agents know where to look. If it gives fin specific details however, as it does with laptop power supply information... It is often not possible to give a certain answer as we may not yet know what fin will be used for your flight. Then you also have to fact that aircrafts can be swapped at the last minute which can change everything. Hope that answers your question.
Oct 9, 2006, 11:48 am
#8
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Originally Posted by RESGIRL
I very rarely get questioned about seat pitch. Maybe some agents for this reason are not aware that they can find the information. It is however available if the agents know where to look. If it gives fin specific details however, as it does with laptop power supply information... It is often not possible to give a certain answer as we may not yet know what fin will be used for your flight. Then you also have to fact that aircrafts can be swapped at the last minute which can change everything. Hope that answers your question.
Oct 9, 2006, 4:15 pm
#9
Join Date: Jan 2006
Posts: 142
Without being at work and not knowing for sure that all aircrafts are listed properly I can't say for sure that in your particular case they could have given you all the information you were looking for. However, the answer should not have been that we don't have information about seat pitch as res agents. We do. It may not always be complete, but there is information available.
Oct 9, 2006, 4:22 pm
#10
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Originally Posted by RESGIRL
Without being at work and not knowing for sure that all aircrafts are listed properly I can't say for sure that in your particular case they could have given you all the information you were looking for. However, the answer should not have been that we don't have information about seat pitch as res agents. We do. It may not always be complete, but there is information available.
Last edited by FlyerGoldII; Oct 9, 2006 at 8:43 pm
Oct 9, 2006, 6:23 pm
#11
Join Date: Jan 2006
Posts: 142
I have no idea why she would have said that. Must be someone who has never had the question or who has always thought that information is not available and doesn't know where to look for it. I can't imagine someone not being willing to give info it they know how to find it. Not sure what to tell you.
Oct 9, 2006, 8:38 pm
#12
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Originally Posted by FlyerGoldII
In my case, the AC reservation agent gave me a generic answer that she and her colleagues do not (at all) have access to such information on their computers. Her response did not relate to a specific aircraft flying a specific route, on a given day.
Oct 9, 2006, 9:59 pm
#13
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Originally Posted by RESGIRL
Without being at work and not knowing for sure that all aircrafts are listed properly I can't say for sure that in your particular case they could have given you all the information you were looking for. However, the answer should not have been that we don't have information about seat pitch as res agents. We do. It may not always be complete, but there is information available.