I hadn't understood from your first post that you had actually mailed in some documents. That changes the time lines a bit. I sent AC supporting paperwork for a missing COS bonus in early March, and it posted exactly three weeks after mailing my letter. I'd give it another week.

Anyone know the answer to my Central Mountain Air question above? (if status miles are applicable)

Yes:

Eligible Airlines for Air Canada Super Elite, Air Canada Elite and Air Canada Prestige Status Qualification

Thanks KVS!!!

Update: Just noticed my missing flight segment has now posted (roughly 3-4 weeks after sending in my letter + ticket info). No phone call needed. Thanks Aeroplan!

No, I think you're just narcoleptic :D

Is it normal that it takes 3-4 weeks? I did send in some OS boarding passes and some car rentals to Aeroplan about four weeks ago. How much longer do you think I should wait before calling Aeroplan? Will they be able to see if they got my letter or not?

Kempis: It's been a while since you visited.... :)

It took six weeks for a missing credit on UA metal to post to my Aeroplan account

It was 4.5K and I had not registered the letter to verify that AC had received the request. I will never do that again with such a missing credit.

Yes, its been a while. Didnt travel much last year so I lost my AC Elite status :( On the other hand, UA did comp me a few days before I lost my AC status but thats another story.

Just a quick note, my dad was travelling to SIN and somehow even after being reassured that his Aeroplan # was in the system, by both SQ and AC, he did not receive miles for some of his segments. Now the bad part is that he has misplaced some of his boarding passes. WHat are the chances that Aeroplan will grant him mileage with the tickets only for some of the missing segments?

Does he still have the luggage tags?

I am going over this weekend I will look to see if they are still attached. Thanks Airbus320.

I generally don't wait very long either. I'll give it a few days after the first segment posts, or until the next itinerary posts, whichever comes first.

With the UA boarding passes, it seems that the little stub part is the part you keep. I fly out of PHL and that's the part they give me all the time.

Perhaps I'm the only one, but I prefer to request credit using the Submit a Question facility in the FAQ/Assistance section of the Aeroplan web site. I just submit a request for the missing miles, including my name, the flight number, and the date of travel. The system suggests some answers related to missing credits, I skip over those and hit the Finish Submitting Question button.

I couldn't find an email address anywhere on the Aeroplan web site, so that's how I email them.

Generally I get the credits posted very quickly, and they have never requested any supporting documentation. One time an Aeroplan agent explained to me on the phone that it's very simple for them to check whether I was on a certain flight for a given date. Of course, he still wouldn't do it for me over the phone. :rolleyes:

Perhaps it's easier for SEs on the phone, but I find that the easiest for me.