Missing Miles
 

Last week I flew on a round-trip ticket to the US. Credit for 3 of the 4 segments all posted to my Aeroplan account within a day or 2 but, more than a week later, the final segment (DEN-YYZ) has not yet posted. This seems strange because the connecting UA flight to Denver posted just fine, but the AC flight didn't - and my boarding passes were both printed at the same time (by UA).

I know you're supposed to keep boarding pass until the miles have posted but in this case I seem to remember them keeping the pass at the gate at Denver and just giving me the little tear-off stub (unusual?), which I've probably thrown out - at least I can't find it now. To be honest I've never had a case of miles not posting before (except where they didnt actually have my FF number for whatever reason) so I never really thought about it. But I want my 1300 status miles! Is this a common occurance with Aeroplan? Should I be worried or will the miles post eventually? Is there any chance of getting "retroactive" credit for the flight without the boarding pass?

This occurs quite often, especially from airports that use UA to service AC flights. You can claim missing points on the AC website, however, I believe DEN is on the list of airports in which this service is not offered.
Even though nothing has posted, I am just curious... did you buy your ticket on UA stock or AC stock (it has nothing to do with your points not posting, but it may matter with actually getting your 1300 Q miles!)?

Patience is a virtue.....a week is short time. In my expereince sending a copy of the ticket, and any info I have........duty free receipts?........has secured me the missing points. Chances are your points will appear.

Thanks for the reassurance. I'll wait a few weeks and give Aeroplan a call if it still hasn't posted.

yyznomad: This was a UA ticket (AC didn't offer ticketing to my destination, MTJ) - I hope that doesn't affect my chances of getting the credit!

If you were on a pretty low fare, then I would investigate further... if the DEN YYZ trip was mapped to an AC Tango fare, then you will only get 50% non-status miles.

I'm not sure what the booking class is as my eticket doesn't show that info. But in any case, the YYZ-DEN flight did post at 100% and I would expect the DEN-YYZ to post something at least, even if its only 50% miles. So far it hasn't appeared at all.

Makes sense. YYZ DEN was 100% AC operations, but DEN YYZ was not... I've had similar problems flying PHL YYZ which is also handled by UA although AC a/c. Being SE I just needed to send a photocopy of my stubs by fax since they were booked as etickets.

Does anyone know if Central Mountain Air flights attract AP miles? I booked a flight through the AC website with a lat. pass for the west (to YXC) and it's been a few days since the flight and still no miles have posted.

Also when booking the flight shows with a black AC logo rather than the usual red one. Is this just to signify a partner airline?

Hkg-yvr
 

I have two flights from HKG to YVR (6200 miles or so) that weren't credited (I was on standby for upgrades both times and made it both times).

Unfortunately my boarding passes were in a handbag that was stolen from me. I doubt I'll get the credits ( :( - 12400 status miles and a bonus 12400 regular miles), but I've been too chicken to call in and find out.

HKG is also not eligible for automatic crediting via the website. Ugh, how frustrating.

I always wondered about this. I was on a SIN-HKG-YVR-YYZ in both cases. I wonder how they figured I made it from HKG-YVR given that the other segments are credited and I had reasonably short connection times. Guess they figured I might have swum across the ocean, or taken a flight with a competitor? :P

Sorry you had your purse stolen, and there is no need to be "chicken" about calling Aeroplan...As you are an SE, just find a copy of your ticket and call the SE line. They will take the res locator number and ticket number and can post your points. You can also do this online. SEs generally do not have to provide backup if you can supply both locator number and ticket number which can be confirmed.



Reason077: If your miles from one of four segments have not posted together with the other three, then the missing segment will not post. You should always keep the small stub from your bording pass, as this is what is required. There is really no excuse for losing these critcal pieces of cardboard! However, because the other segments posted, you can just send a copy of your ticket with an explanatory note about no longer having the stub, and AE will likely give you credit.

Purse? lol. I guess I should have said "carryon". Thanks for the advice though, I'll give 'em a call. I'm just a little lazy sometimes.

A similar thing happened to me. The second of three sectors on my itinerary was YYZ-YVR. I asked for my seat assignment to be changed (at the gate) on that flight. The first and third sectors posted to my account, but YYZ-YVR did not.

I called Aeroplan and learned that because of the reassigned seat, I had been listed as 'offloaded' in AC's electronic records. The AP agent agreed that I had obviously not been offloaded, as I had made my third flight. She credited the mileage without requiring me to mail in my boarding pass or ticket.

I just called into the SE desk and the agent just asked that I fax in a copy of my ticket (in this case an E-ticket itinerary).

FWIW I wouldn't wait! My experience is that if the points from an itinerary have not shown up within a week, you need to get proactive. My rule of thumb is 7 days from date of flight or until the next itinerary posts, whichever comes first.

If you were on an e-ticket, and you have the number handy, much of the reinstatment can be done over the phone. If you need to produce BP's and you've lost them, a copy of the e-ticket and a UA baggage tag will generally suffice. UA is very thoughtful in that they put their locators on the bag tags, I wish AC would do that!

AP has been amazing in going the extra mile to get missing points to me. You should be treated the same.

DF

DF

I sent in a baggage tag, along with a copy of the eticket and a note explaining that I'd lost the BP in to Aeroplan as directed on the website. That was about 2 weeks ago, and the miles still havn't posted as of today. I guess I should give them a call..

I hadn't understood from your first post that you had actually mailed in some documents. That changes the time lines a bit. I sent AC supporting paperwork for a missing COS bonus in early March, and it posted exactly three weeks after mailing my letter. I'd give it another week.

Anyone know the answer to my Central Mountain Air question above? (if status miles are applicable)

Yes:

Eligible Airlines for Air Canada Super Elite, Air Canada Elite and Air Canada Prestige Status Qualification

Thanks KVS!!!

Update: Just noticed my missing flight segment has now posted (roughly 3-4 weeks after sending in my letter + ticket info). No phone call needed. Thanks Aeroplan!

No, I think you're just narcoleptic :D

Is it normal that it takes 3-4 weeks? I did send in some OS boarding passes and some car rentals to Aeroplan about four weeks ago. How much longer do you think I should wait before calling Aeroplan? Will they be able to see if they got my letter or not?

Kempis: It's been a while since you visited.... :)

It took six weeks for a missing credit on UA metal to post to my Aeroplan account

It was 4.5K and I had not registered the letter to verify that AC had received the request. I will never do that again with such a missing credit.

Yes, its been a while. Didnt travel much last year so I lost my AC Elite status :( On the other hand, UA did comp me a few days before I lost my AC status but thats another story.

Just a quick note, my dad was travelling to SIN and somehow even after being reassured that his Aeroplan # was in the system, by both SQ and AC, he did not receive miles for some of his segments. Now the bad part is that he has misplaced some of his boarding passes. WHat are the chances that Aeroplan will grant him mileage with the tickets only for some of the missing segments?

Does he still have the luggage tags?

I am going over this weekend I will look to see if they are still attached. Thanks Airbus320.

I generally don't wait very long either. I'll give it a few days after the first segment posts, or until the next itinerary posts, whichever comes first.

With the UA boarding passes, it seems that the little stub part is the part you keep. I fly out of PHL and that's the part they give me all the time.

Perhaps I'm the only one, but I prefer to request credit using the Submit a Question facility in the FAQ/Assistance section of the Aeroplan web site. I just submit a request for the missing miles, including my name, the flight number, and the date of travel. The system suggests some answers related to missing credits, I skip over those and hit the Finish Submitting Question button.

I couldn't find an email address anywhere on the Aeroplan web site, so that's how I email them.

Generally I get the credits posted very quickly, and they have never requested any supporting documentation. One time an Aeroplan agent explained to me on the phone that it's very simple for them to check whether I was on a certain flight for a given date. Of course, he still wouldn't do it for me over the phone. :rolleyes:

Perhaps it's easier for SEs on the phone, but I find that the easiest for me.