GRRRR - Jazz's lousy customer service
Feb 15, 2005, 7:11 pm
#1
Original Poster
Join Date: Nov 2004
Location: YYZ/YXU
Programs: E75K, Fairmont Platimum
Posts: 457
GRRRR - Jazz's lousy customer service
I was supposed to fly - supposed to being the key words - from YYZ to YWG Feb 8 at 6am! Our plane didn't get off the ground. 3 1/2 hours later, we finally get off the ground.
The jerk at the ticket counter rudely informed me there is no compensation for this and that I'd have to contact their "Customer Advocacy" center. Right, customer advocacy!
When I got to Winnipeg, Jazz had removed me from the flight lists. The next plane was leaving and they just told me to get on with no boarding pass.
Now, after checking my aeroplan account, I didn't even receive credits for my flight.
Will it work to actually send by boarding passes in or am I SOL for my segments and miles?
The jerk at the ticket counter rudely informed me there is no compensation for this and that I'd have to contact their "Customer Advocacy" center. Right, customer advocacy!
When I got to Winnipeg, Jazz had removed me from the flight lists. The next plane was leaving and they just told me to get on with no boarding pass.
Now, after checking my aeroplan account, I didn't even receive credits for my flight.
Will it work to actually send by boarding passes in or am I SOL for my segments and miles?
Feb 15, 2005, 8:23 pm
#3
Join Date: Oct 2004
Location: YXU/YYZ/DTW
Programs: AC nothing,HH Silver,PC Gold, BW Plat
Posts: 1,402
Originally Posted by pitz
Wow, thats nasty. Since when did Jazz start doing YYZ-YWG? Hasn't that always been a mainline run?
Feb 15, 2005, 8:59 pm
#6
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Originally Posted by Luubert
The route YYZ-IAH I believe is the longest route that AC operates the CRJ. Now that's real nasty with the flying ski doos!
Feb 15, 2005, 9:32 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,071
Some CRJs YEG-YVR
Some have crept in on weekend runs, a couple on Saturdays if I recall. I trust AC is not planning on making this a habit if they intend on competing with WS on this route.
Feb 15, 2005, 9:51 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Thanks for the Memories !!!
Posts: 10,658
Originally Posted by Altaflyer
Some have crept in on weekend runs, a couple on Saturdays if I recall. I trust AC is not planning on making this a habit if they intend on competing with WS on this route.
Feb 16, 2005, 6:49 am
#9
Join Date: Nov 2003
Location: Toronto, ON, Canada
Programs: SPG - Platinum, Hertz - 5 Star
Posts: 2,387
Originally Posted by halfmileman
When I got to Winnipeg, Jazz had removed me from the flight lists. The next plane was leaving and they just told me to get on with no boarding pass.
BTW I have received 5000 bonus miles from Jazz for similar messes in the past. However the last time was about 8 months ago thank goodness!
DF
Feb 16, 2005, 8:46 am
#10
Original Poster
Join Date: Nov 2004
Location: YYZ/YXU
Programs: E75K, Fairmont Platimum
Posts: 457
Originally Posted by Doc Fraud
Is this even legal?? If you don't have a BP then you likely aren't on the manifest. Wouldn't Transport Canada love to hear about this!
BTW I have received 5000 bonus miles from Jazz for similar messes in the past. However the last time was about 8 months ago thank goodness!
DF
BTW I have received 5000 bonus miles from Jazz for similar messes in the past. However the last time was about 8 months ago thank goodness!
DF
!