Change Rules
Dec 16, 2004 | 6:24 pm
#1
Original Poster
Join Date: Dec 2002
Location: Halifax , NS
Posts: 69
Change Rules
What is the policy on changing dates on an existing reservation? I called tonight to change dates . I was told that any new dates have to fall within the 12 month period from the original date of issue. The original ticket was issued in May 04 the agent insisted that any new travel dates have to be before May 05. Is this true or did I get someone that doesn't understand? Can I quote any CIC #'s.
If it is true it only adds to the frustration of being an AC domestic elite.
Thanks in advance.
If it is true it only adds to the frustration of being an AC domestic elite.
Thanks in advance.
Dec 17, 2004 | 1:13 am
#3
Join Date: Oct 1999
Location: Sydney NSW Australia
Posts: 2,337
All unused nonref tickets expire 1 year from date of issue if still unused before the year is out - it's an IATA thing from what I understand, more than an airline one.
I'm sure the AC rule is only the first or outbound flight has to be before the expiry date. Return can be later than original expiry as a new ticket is issued in exchange for the original and that has it's own 12 month validity.
Update:
And now I read the rules on aircanada.ca it does indeed state that.
4. Non-Refundability. Tickets are non-refundable and non-transferable. Value of unused tickets can be applied towards the value of a new ticket provided outbound travel commences within one year or original ticket issuance.
I'm sure the AC rule is only the first or outbound flight has to be before the expiry date. Return can be later than original expiry as a new ticket is issued in exchange for the original and that has it's own 12 month validity.
Update:
And now I read the rules on aircanada.ca it does indeed state that.
4. Non-Refundability. Tickets are non-refundable and non-transferable. Value of unused tickets can be applied towards the value of a new ticket provided outbound travel commences within one year or original ticket issuance.