Strike threat at airline supplier Cara
Aug 22, 2004, 6:42 pm
#46
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,072
Originally Posted by the happy booker
A friend of mine was working for Iberia's customer service depart when the exact same thing happened to them quite a few years ago. The airline did the best that it could, put nice little brown bagged sandwiches on the seats, and got a crap-load of complaints from people who felt that it was their entitlement to be served warm meals, drinks etc.. To this day she still gets peeved talking about how people just don't get the fact that meals on flights are a courtesyextended by the airline, and not something automatically included in the overall price of the ticket. The airline is under no obligation to provide them. So, all in all, it's a pretty nice thing if they make the effort to round up whatever they can when something like this hits.
Which isn't as easy as it seems, considering all the regulations that they have to deal with.
Which isn't as easy as it seems, considering all the regulations that they have to deal with.
Aug 22, 2004, 6:46 pm
#47
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Originally Posted by the happy booker
To this day she still gets peeved talking about how people just don't get the fact that meals on flights are a courtesyextended by the airline, and not something automatically included in the overall price of the ticket. The airline is under no obligation to provide them.
Aug 22, 2004, 6:54 pm
#48
At Large
Join Date: Jan 2002
Location: oakville Ontario canada;AC*SE
Posts: 16,985
Originally Posted by the happy booker
A friend of mine was working for Iberia's customer service depart when the exact same thing happened to them quite a few years ago. The airline did the best that it could, put nice little brown bagged sandwiches on the seats, and got a crap-load of complaints from people who felt that it was their entitlement to be served warm meals, drinks etc.. To this day she still gets peeved talking about how people just don't get the fact that meals on flights are a courtesyextended by the airline, and not something automatically included in the overall price of the ticket. The airline is under no obligation to provide them. So, all in all, it's a pretty nice thing if they make the effort to round up whatever they can when something like this hits.
Which isn't as easy as it seems, considering all the regulations that they have to deal with.
Which isn't as easy as it seems, considering all the regulations that they have to deal with.
Aug 22, 2004, 8:01 pm
#50
Join Date: Nov 2003
Location: Vancouver/Toronto
Posts: 145
Originally Posted by the happy booker
A friend of mine was working for Iberia's customer service depart when the exact same thing happened to them quite a few years ago. The airline did the best that it could, put nice little brown bagged sandwiches on the seats, and got a crap-load of complaints from people who felt that it was their entitlement to be served warm meals, drinks etc.. To this day she still gets peeved talking about how people just don't get the fact that meals on flights are a courtesyextended by the airline, and not something automatically included in the overall price of the ticket. The airline is under no obligation to provide them. So, all in all, it's a pretty nice thing if they make the effort to round up whatever they can when something like this hits.
Which isn't as easy as it seems, considering all the regulations that they have to deal with.
Which isn't as easy as it seems, considering all the regulations that they have to deal with.
Under your line of reasoning, as a paying J customer, I am not even "entitled to" my bigger seat and more leg room; -they are simply a courtesy extended to me by the airline. Nonsense. I am paying for a product, explicitly detailed in AC`s advertising and on their website, that is more than simply carriage from point A-B.
Aug 22, 2004, 9:29 pm
#51
Join Date: Aug 2004
Posts: 261
I agree with the majority view that in Business Class you are paying for more room, more comfortable seats and quality food service.
While things have gone downhill from the days when Air Canada had to compete with Canadian this still an expectation and even an implicit contract.
While things have gone downhill from the days when Air Canada had to compete with Canadian this still an expectation and even an implicit contract.
Aug 23, 2004, 8:46 am
#53
Join Date: Mar 2003
Location: USA
Posts: 1,291
Originally Posted by JohnOClark
While things have gone downhill from the days when Air Canada had to compete with Canadian..
Sigh.. another myopic comment about an airline, frozen in time, that fortunately cannot dissapoint, and could not evolve in this new era of air transportation as all other have because.. oh, yes,.. it's extinct.I say we do comparables on Canadian vs TWA, PanAm and even Wardair.
Nothing beats going to Harvey's when you arrive in YYZ at 6am in the morning and having a greasy burger. 