Question: Service animal (SVAN) request - how to verify it
Jul 18, 2024 | 6:42 am
#1
Original Poster
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,424
Service animal (SVAN) request - how to verify it
I travel with a task-trained service dog (SVAN), and I have an upcoming flight on Air Canada. It's a simple transborder roundtrip.
p.s. I managed to get all of the new CDC paperwork from a wise vet and extraordinary patience with the CDC website. I finally got the magic receipt to admit a dog into the United States. I felt victorious.
- I submitted the paperwork (US DOT form) about eight weeks ago to Air Canada's medical desk email, and I received a confirmation that I received it.
- I called the Air Canada one week ago to see if it had been processed/approved/blessed. The friendly agent said that he saw that everything was submitted, and complete, and it should be approved in the system in three or five days.
- Should I expect an email from Air Canada? Will something show up on my booking if I look it up online? Do I need to contact the issuing travel agency?
- I tried cowtool, and I didn't find anything.
p.s. I managed to get all of the new CDC paperwork from a wise vet and extraordinary patience with the CDC website. I finally got the magic receipt to admit a dog into the United States. I felt victorious.
Jul 28, 2024 | 5:35 pm
#4
Original Poster
Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,424
Fixed.
I called Air Canada a second time. The agent was charming, thoughtful, and informative. She explained that Air Canada processes requests based on departure date. She asked if I had a moment, and she took care of it while I was on the phone with her. She was more than accommodating, and she said that the information should be linked to my Aeroplan profile for future travel. I now have a confirmation email, and I can see the SVAN indication online and in the app.
I called Air Canada a second time. The agent was charming, thoughtful, and informative. She explained that Air Canada processes requests based on departure date. She asked if I had a moment, and she took care of it while I was on the phone with her. She was more than accommodating, and she said that the information should be linked to my Aeroplan profile for future travel. I now have a confirmation email, and I can see the SVAN indication online and in the app.