Problem with AC reservation system
Nov 17, 2003 | 6:21 pm
#1
Original Poster
Suspended
Join Date: Sep 2003
Location: Vancouver, BC
Posts: 960
Problem with AC reservation system
Seems the AC system is down (the part used by telephone agents). Called to book some tickets and they can't do it. Was told it could be down all night. Web system is fine, but that doesnt help with trying to buy an H....
Nov 17, 2003 | 11:21 pm
#3
Join Date: Jul 2002
Location: Canada
Posts: 1,875
they could save millions of dollars if they switched over to another system. Sabre/apollo you name it anything would be better. The Qik-Res system doesn't go down
very often. At least I have never heard of it going down in all my years working for the airline.
very often. At least I have never heard of it going down in all my years working for the airline.
Nov 18, 2003 | 12:06 am
#5
Original Poster
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Join Date: Sep 2003
Location: Vancouver, BC
Posts: 960
First time I have seen this. I have seen it when RES3 is down and no-one can do anything, but never when all the web sites are ok, just the agents cant. It did come back up, but I had a nervous few hours as I was trying to book a H fare with one segment on a flight where there were not many seats left.....Worked out ok though, but could be improved without a doubt.
Nov 18, 2003 | 12:14 am
#6
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,224
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FatBoyYVR:
I had a nervous few hours as I was trying to book a H fare with one segment on a flight where there were not many seats left.</font>
I had a nervous few hours as I was trying to book a H fare with one segment on a flight where there were not many seats left.</font>
An aircraft switch to 762 here and there should do the trick. 
Nov 18, 2003 | 1:59 am
#7
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,050
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Ace Cdn:
they could save millions of dollars if they switched over to another system. </font>
they could save millions of dollars if they switched over to another system. </font>
